Aaron Brothers

This place is so low-​rent — all the frames are junk from China, and the framing department doesn’t deliver when promised and is ridiculously expensive for mediocre work.

The Asian lady had very very bad attitude. I bought over 10 frames from the store and found out one of them is broken after I open the package, I brought it back to the store asked for a refund. It’s just 10 days after I visited the store. She had very bad attitude told me since the item is broken, I can only exchange, and I should had called or came to the store the next day i purchased. Okay… So is it a hidden policy that the customers have to open the products right after purchasing otherwise even if it’s broken you can’t get a refund? So you sell me a broken item and it’s now my responsibility to call you and return to the store NEXT DAY? She was like“you know what…,” and turned away got the other staff Daniel. I mean, yes it’s probably a policy for the staffs to follow, but think about it, does it make sense? Why would I want to exchange when the quality of the products are so bad? There was actually two of them broken from the 10 frames I purchased, I exchanged one of them the same day, I didn’t realize there was another broken frame until I open it after. Plus she was so unprofessional and rude. Never ever come back again.

I had negative 5 minutes to get a frame for my boss and the second I walked in, Daniel saw my look of bewilderment and grabbed me. 3 minutes later I was out the door with a simple black frame, having saved 40% due to an online coupon.
Thanks Daniel!
FYI they validate parking and have a busy lot right next to the store.

Erik is awesome! I bought a frame for some wedding photos to gift the in-​laws for Easter! Oh yeah did I mention, it was the day before Easter?! Okay the frame is cool, also picked up a double mat for framing… when I got the goods home and attempted my hand at «custom framing» the glass broke in the corner! My hubby rushed me to the store before closing that same day, and Erik totally cut new glass for my frame! Was in and out in less then 5!

Been here many times. Parking is tight. picked up a few pieces to be framed. the job was nice. Ive purchased supplies in the past before.
I cant really complain except for the pricing but it is what it is

The guys who work in the framing department are AMAZING & helpful.
I brought in an old punk flyer to be matted & framed for the BF for Christmas & they were able to get it to me in less than 24 hours.
The clerk who assisted me, Tony, went so far as to call into the store on his day off to make sure the team who was there was able to get it done for me. He then called me from his personal phone on Christmas Eve to let me know it was ready for pick up.
I will forever take my business here. I suggest you do, too.
Thanks again, Tony & the rest of the team at Aaron Brothers. You helped make Christmas special in my house!

Great store for frames and hard-​to-​size pieces! Also have a nice little collection of décor and art supplies. Staff was friendly and very chill. They custom cut a foam core for me to mount a map onto and put into one of their cheap frames.
They seem to always have a sale going, so don’t buy full price if you can spare the time.

I’m going to downgrade my previous review to three stars. Their selection has gone down, especially in the bigger frames. I bought a 18X24 frame and got it home and found that it was completely coming apart at the bottom. Now this put me way behind schedule so I called up the store and they said they would be able to replace it but not do the custom framing even though I said I would pay for it. They said they had 30 custom framing jobs that day and only one framer which I find hard to believe. Their custom framing prices are pretty expensive as well as their frames unless you have a coupon. I’ll probably still come here, but if there was a better option I’d try it.

I’m a frame novice, and so I was a bit nervous even walking into a place like this, because I wasn’t sure I even knew how to ask for what I wanted.
Fortunately, I was helped by an extremely knowledgeable and patient and pleasant guy, who took his time with me, helped me pick colors and frames, and just generally made me feel good about the money I was about to spend.
I’m sure I’ll come back here.

This Aaron Bros. spot is awesome! I feel like it’s got everything I need and everyone who works there is super cool! I get a lot of art framed here, especially on the buy 1, get 1 for a penny sales.
PS: Free parking in the lot next door if you have them stamp the card in the store.

Pros: Inexpensive, ready-​made frames perfect for your non-​valuable artwork and everyday life snapshots. Friendly, happy-​go-​lucky staff. Low-​key store atmosphere.
Cons: Horrible attention to detail with custom framing orders. Staff does not demonstrate any genuine passion for the craft of high-​quality workmanship.
Bottom-​line: AVOID this place if you want a custom job for a high-​value or sentimental work. Do come to get your kids’ random artwork or class photos framed without breaking the bank.

For all of the ways that Aaron Brothers can fail you, with a really good eye and some patience you can find some wonderful, cheap alternatives here to paying $ 300 every time you want to frame something. I like that they have ready made matting. The ready made frames are cheap, and by that I mean made super cheaply. One ding on them and the particle board they’re made of shows through the paint. That said, they can be great for framing family pictures, degrees, and street art without spending a fortune.

The prices seem good especially when they have their penny sales but I wonder if that price is jacked up?
The MATS are also SUPER expensive. Cheap custom mat $ 50, stock mat around $ 30.
The managers have a little attitude but DANIEL is the bomb! Super sweet guy and has a GREAT eye for art and frames. Daniel should be made manager in my opinion. He is less corporate feeling than the existing managers since he is able to relate to the customer and wants to please the customer.
There is validated parking lot next door.

Mid-​range framers. Not for your top shelf pieces, but good for moderate artwork. The store has enough stock frames to satisfy most. The people who work here have a great sense of humor and that’s a big plus mark!

This isn’t my first disappointing experience at an Arron Brothers. Like some of the reviews from others, they were disappointed with their ready time. On my last two visits to this particular location and the Hollywood one, the ready time didn’t deliver the cut.
My first visit about a year ago, was to having some matting done. When I arrived to pick up my item, the associate told me it wasn’t ready and that he could cut it now if I waited 15 minutes. WTF… 15 minutes and you had it for 1 week?!! Ok.
My second visit was today. I thought I would stop by about 45 earlier than my 6 pm pickup time being that I was just around the corner. The very nice associate checked and said no, It wasn’t ready. I said ok, I’ll be back later on when it is ready. I went and got coffee and did another thing being that with traffic and the time I got home, I might as well stay and save me more traffic trouble.
When I got back to Aaron Brothers to pick up my framing and matt work, the sales associate told me that it wasn’t ready and wouldn’t be ready until tomorrow. WHAT??? You couldn’t have told me this earlier?? Well I learned my lesson, don’t go back for projects to be done, they won’t be on time as promised.
On the Positive, if you want frames and matting that are available of their shelf, they got most of what you’re looking for.
I will be keeping a lookout for another framing company for future reference

I came in on a Saturday to have two mats cut. When I ordered them they promised they’d be ready Wednesday after 6pm. I don’t know why they need 4 days to do something that literally takes 15 minutes, but whatever.
I drove halfway across town in rush hour traffic to get there Wednesday evening, and after a few minutes of searching the guy working the counter comes back to tell me that they haven’t been done. His exact words were «Looks like they didn’t get to it. I don’t know why.» Then he kind of implied that I shouldn’t have expected it to be ready, because they hadn’t called me to tell me it was done. When I pointed out that it clearly said on the paperwork that it would be done by Wednesday at 6 he said «Yeah, that’s weird… I don’t know why they didn’t do it.»
Seriously? No apology or anything? The least they could have done was called me ahead of time to save me from driving out there for nothing. When I went back the next day they were done and they looked fine, but I still probably won’t be back, because at $ 80 for two mats they should really have better customer service. If you order anything from here I’d definitely recommend calling to check before coming in to pick it up.

The pros:
–Cheap (standard sized) frames and mattes, and the buy one, get one for a penny deal is great.
–Nice selection of frames.
The cons:
–At least for me, custom frames/​mattes were pretty expensive.
–As people have mentioned, the customer service here is pretty hit-​or-​miss. I recently placed an order for a custom frame, plus two custom mattes. I never got a call that my order was ready (I had to call them, and got an «oh yeah it’s been here for a week,» and when I went to pick it up, the mattes were not there. Apparently the employee who took the order forgot to put the mattes in, and also forgot to write down the colors and dimensions. The girl who was helping me basically shrugged when I told her that I was missing a part of my order, and could not have been less helpful. I had to come back with my artwork to re-​do the entire order, where luckily a more helpful salesperson assisted me, but again, had to call them two weeks later to see if they were in. The entire process took more than a month for two (rather expensive) mattes, and they never really apologized, or offered any kind of discount to make up for the inconvenience.
All in all, I’d definitely come here for a standard frame, but will not ever place a custom order, at least in this location. With the exception of one salesperson, the staff isn’t particularly helpful, and it bothered me that two times no one bothered to call to let me know that my order was in. A little more customer service could go a long way here.

Nice Staff, very friendly and helpful.
They have lots of frames, varying from different sizes.
They know their matting from what I’ve seen, making everything look nice and sweet!
Poster FRAMES! pictures Frames! and at times they have their 1 cent frame sale.
OH YEAH~ touch those savings!
Love it all! decent assortment of art supplies, esp for beginners.
I will be coming back, mostly for frames though, cuz well I do art too.
check it!
THEY HAVE PARKING!

Perfect for diverse framing needs.
I had a bunch of certificates, news clippings and such that I wanted to frame and I thought I might need to have some custom made… but no, I was able to find what I needed here. At Aaron Bros, especially for small format framings, you should be set both in terms of finding the right dimension and variety in color/​texture/​price. They also have nice large format frames. Unless your poster/​certificate/​photo or painting is a very strange dimension, you should find what you need here and relatively cheaply.
Really convenient.

I came here because Target didn’t have the one thing I needed: 27X40 in poster frame.
I was able to walk in and find what I needed at a reasonable price. I snagged a $ 35 frame with a 30% discount tag… not too bad at all.
Things worth noting:
1. Don’t expect a lot of help here. I went in the store unnoticed… and I had to look for help when I had a question about proper frame hanging tools.
2. Be prepared to invest a bit of moola into a frame. Sometimes I feel silly investing $$$ on 4 pieces of wood shaped into a rectangle. But to help keep things in perspective, Target was selling cheap-​looking 24X30 plastic frames for $ 30. With smart browsing and price checking, I found my dark wood 27X40 frame for $ 25.
3. I was able to cruise into the private parking lot and snag a space. Keep in mind that that lot is also meant for those interested in that banner store next door… so don’t expect ample parking.
I can’t say that I’m «ga-​ga» over this store. It’s a frame store for goodness sake! But it’s selling what it’s advertising… frames and lots of them. If you’re decorating your place and wish for more variety than what Target has to offer, then I say come here.