AAA Century City

This place was efficient, quick, reliable and a GREAT alternative to going to the DMV. The employees were friendly and pleasant to speak with. And there’s free parking! I will definitely come back to this location in the future.

Maybe because it is Century City, but customer service at this location was awful. I had an older lady checking me in and at once she started being antagonistic towards me. She wanted me to fill out paper work that I was not aware that I needed to fill out, but she instantly had an attitude and was very rude. She could have simply explained that it was in my best interest to fill the paper out in a nice and kind way, but no, she had to be rude about it. Once it was my turn, I told the new lady that was helping me, not sure why I had to fill the paper work out, and the older lady yells at me saying, «I told you so!» How rude and antagonistic! I will never come at this AAA again. I hope their customer service improves but people like this lady never change. She will always be rude, antagonistic, and argumentative.

I’ve been a member for almost 20yrs but had never gone to any of their offices until today. I went in to see if they could help me with some DMV stuff. Sure enough I was able to do a family title transfer AND renew its severely out of date registration. I was in and out of there with updated tags in less than 5 minutes. I love AAA! LaShonda was so friendly too: D Never again will I set foot at DMV.
There’s plenty of free parking to the left of their building. Entrance is at the light where Constellation is. Payments in cash or checks only. They have all sorts of DMV forms available just ask.

Always great service and short wait.
Thanks AAA employees!

Impossible to get anyone on the phone.

I was in the travel division. Came to work with all sorts of hopes … was put into an office 1.5 hours from my home (each way) and could not move closer.
Salary was good to start but if you did not sell your quota your salary was reduced. I was in an office (as with most of the offices in the region) that was overstaffed and did not have the sales to allow us to make our goals.
Management staff all the way to the top is nothing but a bunch of «yes men». If you had any suggestions never state them even when asked. Those who did where hunted down and destroyed. I saw witch hunts on agents who’s only desire was to help the company.
The upper management is «old school» and not wiling to do anything to rock the boat. They could not sell there way out of a paper bag if it was on fire. All they did was conference calls and push paper around the offices.
We were rated on a questioner that had questions on the entire office not our abilities. We would get a negative response on our parking lot being dirty, and it went against us as agents.
I tried and tried to get located near my home and was never even asked to interview for any of those positions, even with many years of experience.
There was no way to get into an office that actually had the sales potential to allow us to make our goals. I have seen agents becoming sick from overwork and too many hours of work.
We were annually asked to sign a blanket waiver for our lunch periods that is used to allow us to go to lunch late without extra pay. (Even though you cannot waive a meal period if you work more than 6 hours)
This company is taking a good travel division and getting rid of the experienced agents and hiring agents with no experience and only 4 weeks of training. I was promised things that never came true, because I spoke up for others.
If you are thinking about coming to work here … ask the interviewer how many of the agents in the office made there quota’s this year? In my region only 12% of the agents made quota and any bonuses. The others all had their pay cut. That is AAA’s game … get you in with a smile and then beat you down. And Fam trips are non-​existent I knew of agents who had not been on one in 7+ years. And for my 2+years I never saw an agent get one while those who were liked went on many (including the management and V. P’s who did not sell a thing).
Sorry to all my clients who I had to leave … I will miss you all. See you soon I hope. The above are only my opinions of course.

Back in February, went to this location to pay my homeowners insurance premium. The person who helped me (the receptionist) was indifferent and cold. Went the other day to pay my AAA membership. The person who helped me (I believe it was the same receptionist) was apathetic and uncaring. «You’re not getting the upgrade?» she barked at me. «No,» I replied, «I bought a new car so won’t need the extra services» (nor do I want to pay the extra money for the upgrade, I thought to myself). The tone of her answer («Alright») was dismissive and condescending and implied, «Your loss, idiot.» I never received a «thanks-​for-​your-​business» from this receptionist on either of these visits. If this person is representative of AAA (condescending, unappreciative, couldn’t care less), I’m looking into transferring my homeowners and car insurances elsewhere.

The entrance to the free parking lot is really hard to see. The driveway leading to the lot is literally right next to the building.

I really am blown away by SoCal aaa and the DMV services. At this
Location I didn’t have to wait, they have maps and camp books (although they were out of the book I wanted on my first try), and we’re helpful and friendly. But really, DMV services are absurdly easy, and I don’t even have to drive.

I had to visit triple A to fill out the paperwork to have the bank loan removed from my automobile title. I was surprised to find that AAA had moved from the Sepuveda location to Century Park East. It is a little further for me, but MUCH more convenient than having to go to the DMV. I was in and out in about 15 minutes. Remember they do not accept credit cards so bring cash or a personal check.

I’ve submitted the changes to this branch info for Unilocal,because this doesn’t say much.
1950 Century Park East
Los Angeles, CA 90 067
P: (310) 914‑8500
Hours:
Mon-​Fri 9:00am-5:00pm
Sat & Sun: Closed
As far as the location goes, there’s easy parking behind the building if you drive up a little alley. It’s in the same building as the Bodies In Motion gym. I didn’t have to wait long, and the employees were slightly more cheerful than those that work at the DMV. Oh, and they do have DMV services.

For us a much more convenient location for maps etc. have not stepped inside yet, but expect it to be pretty standard stuff.
How diff can it be from the old digs on Sepulveda? Looks much newer, that’d be a big plus. Hope they have the DMV stuff here. That was the biggest draw for the other location, which is now closed btw.