AAA Automobile Club of Southern California

Whooooo I know it’s a ghetto area or community but the people who work here keep the stereotype alive… Fucking lazy unprofessional assholes…
Don’t come here fucking attitudes and no manner what so ever!!!

Such. A bad customer service. Most of the workers there are lazy and rude. It takes forever for someone to help you out.

Drove way out of my way to come to this office to speak with travel agent. No way of contacting office cause they leave you with answering machines. And of course no travel agent working today. I was really pissed off but rob the manager turned it right around and made it right. So grateful for this high level of service that is so rare these days. Thanks Rob!

AAAs driver hit me on my bicycle. After $ 90,000 in medical bills and six months of not working they keep passing my claim from one adjuster to another each time taking a month or more to get up to speed. Next, they lose my claim file paper records and next the copy service didn’t copy the needed records. Now a year later I still have not received a settlement. Stay away from AAA!

Hours are wrong on Unilocal.9 – 5 weekdays 10 –2 Saturday. Drove here for nothing. Thanks Unilocal

AAA has not disappointed so far to take care of my DMV requests.
— Courteous employees
— Wait time not bad
— If in doubt they ask each other for help
— Festive Hawaiian theme — gives a bit of joyful flare
will come back if I need to.

AAA is in the business of ripping people off. For homeowner’s, they are nearly double the price of other companies without discounts! I asked that they apply the so-​called discount to the REAL price of insurance… and the supervisor, Michael, refused.
I asked them to take coverages off that I didn’t need… like coverage for «other structures»…and they refused. I don’t have any other structures!!! No shed or outbuildings… but they added on nearly $ 32 000 in coverage for these phantom buildings!
I asked them to reduce the personal property coverage. I don’t have $ 188,000+ worth of stuff. They refused. So I asked if the house burnt to the ground, do they just hand me a check for $ 188K. Nope. You have to prove you have that much stuff. DUH!!! Of course I can’t prove it! I don’t have it!
AAA commits FRAUD against it’s customers daily. From home owner’s insurance to vacations. Avoid them at all costs!!! That one tow a year isn’t worth the hundreds of dollars extra in overcharges AAA passes on as «discounted premiums».

I called AAA to get my car towed to a Nissan dealer because my key wouldn’t turn in the ignition. I was told that the only place to get my car fixed was the dealership. The tow truck guy, his name is Humberto, advised me to take it to a local mechanic instead of the dealer because I would save hundreds of dollars. So we went to my mechanic instead and saved a lot of money. That was extremely nice of Humberto for giving me such great advice! I had a smooth experience and it took no time at all. I’m very happy with the service that was provided.

I love the roadside assistance. I love the fact that you can go to AAA instead of the DMV. What I didn’t like is having to phone them 5 times to make ONE simple change on my auto insurance policy. It seems as though the customer service has seriously gone down hill. If my issue is not resolved now, I will be finding another auto insurance company to do business with.

I love coming here when I can to take care of DMV stuff. It’s a small location but there’s always rockstar parking during the week. Weekends can get crowded. The customer service reps are really amiable and give me good tips on travel & savings. They do all they can to help my mom, this makes me suuuuper happy since she’s disabled. Less hassle is less stress in her world and thus in mine.