A&B

I have gotten two Brazilian blowouts and a haircut from Brigitte in the past. She has always done a good job and was super sweet to deal with.
Today I was supposed to have my third Brazilian blowout — except Brigitte did not show up. When arrived for my 12 noon appointment, the salon was closed and locked. I called and texted both Brigitte’s office number and cell phone. I waited 20 minutes. No response. It’s now been 4 hours since she stood me up. No response.
It doesn’t matter if you’re dealing with a new client or a repeat client. This behavior is the definition of unprofessional.
It took me days to get a response from Brigitte when I tried to book this appointment. I moved two other important commitments and drove from across town to accommodate the appointment time that worked for her. I feel totally disrespected and I’m angered that I wasted two hours of my day for no reason at all.
I reactivated my Unilocal account (which had been dormant for 3+ years) to write this review. Needless to say, I will not be back.

It seems either people think she is amazing or terrible. I also got a lifebooker for a haircut. My experience was terrible. She wasted at least two hours of my time just trying to get an appointment. (I did end up getting a last minute appt with salon vias I think it was called and the girl was fantastic)
this was the loot (beware):
Tried to book last month, but she cancelled the morning of via text. I tried one more time this afternoon. She texted 20 minutes before my haircut that she was running late. I asked how late and got no response.
I went to her room and she said she was running an hour late. I was flabbergasted. I said, «why didn’t you let me know. I communicated to you that I was on a tight schedule when I made the appointment.» she said she was sorry but hair emergencies come up. «what do you want me to do?» I said, «i’m not angry, but the first time I made an appointment you canceled on me last minute and now you are running an hour behind with no word, no warning.» She said, «i try my best with the coupons but I’ve had this client before.» The she said she’d been working on her since 10am this morning (that didn’t make sense with the hair emergency statement). I said, «I understand that, but that it was unprofessional to cancel last minute.» She said «what do you want? I said I was sorry.»
I just don’t think she gets it. I’m going to ask lifebooker for refund. I would advice against chancing it.

I went there twice since my first review,
Once to correct the pervious experience with a different hair dresser
And again last week.
All I have to say is
I LOVE YOU B!
Such an awesome stylist with the best Keratin and Brazilian results I’ve had in the past 9 years :)))

Had the worst experience at this salon bc of Brigitte!!! I’ve never written a review on Unilocal before and signed up just to express my frustration! I bought a Brazilian Blowout on Lifebooker and took me months to make an appt with her. Finally made an appt. (5 months after I bought the deal), drove in an hour of traffic, showed up 5 minutes late and called her asking how to enter the building. Was on the phone with her for 5 minutes and at that point she began scolding me for being 10 minutes late! (I was 5 minutes late and on the phone with her for 5 minutes). She told me she wishes she could charge me a late fee, but couldn’t bc I bought it on Lifebooker! I told her I was in the building I just couldn’t find where to go upstairs. She continued to belittle me for buying it on Lifebooker and refused to let me know how to get upstairs. Told her I drove an hour in traffic to get here and couldn’t come back. She told me I was holding up her entire night and refused to help me. I told her I wanted a refund from Lifebooker and at that point she sounded excited not to help me and said good luck to me.
Worst service at a hair salon I’ve ever experienced!!! I don’t know how this lady is still in business, but I will not stop spreading the word on what a horrible person she is and experience I had!!!
I will continue to spread the word on Unilocal,Facebook, and Twitter just to prepare everyone what kind of experience they are in for and what kind of horrible person they will be dealing with!!!

I adore Brigitte — I’ve been coming to her for maybe 4 or 5 years now, and she’s not only an incredibly talented hair stylist, but she is unbelievably CONSISTENT. I can always count on her to do exactly what I want with my hair, or if I’m feeling up for a change, she always has phenomenal ideas of what to do that exceed my expectations. But never a misstep, and my hair is in the best shape it’s ever been in.
She is SO sweet, talented, and hard working, it’s disheartening to see negative reviews from one-​time visitors who clearly are expecting a «quick ‘n’ cheap» Supercuts experience. You may be purchasing coupons, but her services are still very high-​end, and you should treat it as such. Brigitte is a professional who has a fully booked schedule (because she’s so freakin’ talented!!), so book your appointments in advance; I recommend 2 weeks ahead.
BOTTOM LINE: If you treat your appointment as the HIGH END hair experience that it is, you’ll be thrilled with the results!

If I could give 0 star I would. I purchased a Lifebooker deal and attempted to make an appointment, and nothing. No response to my multiple texts. No response to my many calls. I returned my deal. For some reason I saw the deal again and thought maybe it would be better a second time around. NOPE. I finally got a hold of this woman, but she has been nothing but rude and dismissive. Not only has it taken her days to respond to my texts, but she continues to misread them and not pay attention to what I’m saying. Booking an appointment for a haircut is the simplest part of the process, if she can’t handle that, I don’t want her handling my hair. Save your money, find a place that actually offers good customer service.

Brigitte is a hair genious! I think she is the first hairdresser that has ever understood how to work with my hair. My hair is very thick and that makes it unmanageable. She spent so much time going through it to thin it out, and it looks gorgeous! I went to her on a Lifebooker coupon and I think I will go back to her again.

I bought a voucher off Lifebooker for a Brazilian Blowout with Brigitte. I was shocked when I printed it seeing that you are to only text her or email her about an appointment? I have never seen anything like that printed before…
I texted her and she got back to me within a couple of hours but had poor manners IMO. She felt the need to bring up promptness (I’ve never had someone in the service industry actually say this…) and said that I am EXPECTED to tip according to the voucher. Again I have never actually had anyone talk (I guess text) me something like that. Not very tactful and a poor way to talk to potential return customers.
I was able to get an exchange for credit with Lifebooker and canceled with her a few days before. I really don’t want someone to make money off me when they are rude to begin with.

This was the worst experience I’ve had with a hair service.
I called and confirmed an appointment over a month ago, on June 22^nd, 2013 for an appointment today at 1:30pm. As I have a VERY important meeting tomorrow, it was VERY important that I made the appointment on time. Bridgette called and confirmed on June 22^nd, 2013. (I have the voicemail for evidence).
She texted me last night not confirming what «a little later» meant until THIS morning, she said she had time at 6pm. I asked politely what the explanation or reason was– she did not reply and has not responded to my calls. Since I had already drove over an hour and scheduled my whole day to be in the area, I stopped by the salon and spoke to her. She was rude and didn’t apologize as first, saying she texted me last night. I told her the NIGHT before an appointment to cancel– is not within 24hours and not even specifying until the morning is even more so. As you can see in this text message evidence– this was the worst manner, I have ever been treated by a haircare specialist.
Finally, she said she would agree for a refund since I told her I could not make the 6pm on a Saturday night, and that I needed my hair done for tomorrow, SUNDAY– as I scheduled over a month ago.
HANDS DOWN: UNPROFESSIONAL, DON“T WASTE YOUR TIME.
LASTLY– I would advise Lifebooker to stop providing her services. On Unilocal,there are multiple 1 star reviews where it sites Lifebooker — and it’s giving Lifebooker a bad name too!

I looked for a stylist who was more convenient, but I couldn’t find one as talented as Brigitte, who does the best blonde!!! Remember, you are dealing with an artist, not a salon.

I thought I’d start off by saying that I’ve never written a review on Unilocal before, but my experience with Brigitte was so downright awful that I thought it necessary to write this so that no one else will ever have to go through the hell this woman put me through. After reading some good reviews on here, I decided to buy not one, but two Lifebooker’s for hair services at A&B Salon. The first Lifebooker was for a Brazilian Blowout and the second was for a «Your Choice Highlights + Cut» service. Since I don’t have the time to write what could be a 10 page complaint on how rude and awful Brigtte was to me, I will just say this about the first appointment I booked for the Brazilian Blowout: After buying the Lifebooker for this, I immediately called and tried to book an appointment. I gave her my availability (which was very reasonable) and she kept saying that she wouldn’t be able to see me on any of the days I suggested and responded with, «As I’m sure you can imagine, I am very very busy,» as if to suggest that she didn’t have any time at all for new clients, even though I had already pre-​paid for the $ 100 Lifebooker. So after much back-​and-​forth, she begrudgingly settled on a Saturday appointment. The appointment itself wasn’t too terrible, other than the fact my scalp was itching and burning for the entire time the solution was on (I’ve had brazilian’s before, and I was sure she was doing something wrong, but I held my tongue and figured she knew what she was doing). But Brigitte actually seemed like a decent person at the time (despite the fact that she left the room to meet her boyfriend and was gone for fifteen minutes as the chemicals painfully burned my scalp and then came back with a plate of half-​eaten Argentine croquettes, which meant that she decided to take her lunch break during my scheduled appointment); but I still tipped her well, scheduled the second appointment for the highlights and haircut for about three weeks later and went on my way.
After following her instructions to not wash my hair for two full days (I even waiting a third day, just to be safe) and after buying all new (and very expensive) sulfate-​free shampoo, conditioner and hair products, I washed my hair to reveal the very same hair I went to Brigitte with minus about 10% of the frizz. This is obviously not what I had envisioned, but I’m not usually one to complain and since I already had another hair appointment with her in the books, I decided it’d be best to not complain to the person that would be handling my hair with chemical dyes and scissors in the coming weeks.
Fast forward a couple of weeks to the night before my appointment. I received a text from Brigitte late in the evening confirming my appointment for the following day. I’m not sure what time she sent the text, as my phone had died that day, and I didn’t receive it until I plugged my phone in that night, around 1 AM so I obviously could not respond at that time, nor did I think I needed to. The next day, I drove an hour to West Hollywood and text Brigitte as I’m parking to let her know that I will be there in about 5 minutes. This was at approximately 11:57am and my appointment was at 12pm. She responded and told me to NOT BOTHER COMING IN SINCE SHE DID NOT HAVE TIME FOR ME. I responded with, «Seriously? But I have an appointment, and I drove an hour to be here.» She then very bittingly said something about how I was a rude and inconsiderate person for not responding to her «confirmation text» and that because I hadn’t, she would not see me and that I would need to reschedule my appointment. After incredulously staring at my phone for a few seconds, I asked her very politely for a refund. She said she would not grant me one, so I told her that if she didn’t, I would just call Lifebooker and request it from them.
Do you know what she said then? She said GO RIGHT AHEAD. I WILL JUST LIE AND TELL THEM THAT YOU DID NOT SHOW UP FOR YOUR APPOINTMENT.
Moral of the story: Brigitte is an extremely rude, impatient and decieftful woman that should NOT be working in the service industry, and you should not allow her within 10 feet of your hair, as she’s not very good at hair cair either.
I should also mention that Lifebooker provided absolutely NO assistance to me on this. I did, however, end up getting my money back from my credit card company after sending them a picture of my text conversation with Brigitte where she said she would literally LIE to keep me from getting my money back.

I purchased a deal from Lifebooker for ombré highlights and a cut. We had a minor scheduling hiccup, but Brigitte was very accommodating and saw me as soon as she could. I was a bit uncertain about what exactly I wanted to have done, and she was more than happy to discuss with me and give me advice. We decided on straight, front bangs and subtle, ombré highlights. While she worked on my hair, Brigitte was professional, informative, and incredibly friendly. Even though I was there for nearly four hours, I had a really enjoyable time talking to Brigitte and learning about hair. Most importantly, my hair turned out so well. I definitely plan to go back and will be recommending Brigitte to my friends :)

My sister found A & B online, hoping to get a cut in while visiting LA. I decided to book one, as well, as it had been a while since I’d had a good cut. We both LOVED Brigitte and her salon.
She is super friendly, non-​pretentious, affordable, and does high-​quality precision cutting. I will definitely be back!

Brigitte is the best!
Upon meeting her I got great vibes. I had some scheduling issues and kept changing my appt on her and she was very patient. She worked with me until I settled on something that worked for me.
I went in for a Brazillian treatment and came out with a whole new head of hair (Not to mention a new friend) I have curly frizzy hair and when she was done with me I had hollywood hair that I could do on my own!
She was professional, sweet, competent, and overall did an amazing job. Since then I’ve gone back to her for hair cuts, blowouts, and anything else I need.
Brigette does not disappoint!

Best hair stylist in all of LA!
Saved my hair from catastrophe’s from «Color in a box» and she is always so uplifting!
I love getting my hair done at A&B Salon! A peaceful enviroment!

I have never ever written a review ever but I am so disgusted with the lack of professionalism Brigitte had that I decided to.
I bought a Brazilian blowout from LifeBooker and did as the instructions said to contact Brigitte via text which I thought was odd but I did it anyway. She was fairly quick to get back to me and book an appointment on a Saturday, even checked in with me a day prior to see if we were still on for the following day, which I thought was nice.
I was on my way and the traffic was just terrible. I mean finding parking on the premises is already bad. I texted her letting her know I was there I had just been stuck in traffic and was trying to find parking. My appoint was at noon and I was 10mins late because of that reason.
Hoping she’s be understanding I showed up and when I was there she told me we had to reschedule because I was 10mins late. Which I understood, I suppose she had a very busy day and it was my fault. Whatever. So we booked another appt while I was there. She said the following Wednesday was great for her.
I work Monday through Friday but I just wanted to get it over with so I said ok to the Wednesday appt. on Wednesday I called off work and worked my entire schedule around this 9am appt we had booked and an hour prior to the appt. AFTER I had already called off from work she texts me and said she couldn’t see me because she was off and didn’t know why it looked like such a good idea to book it that day anyway. ARE YOU KIDDING ME?! I was trying to still be polite at this point… I was never a bitchy customer towards her, mind you. I was even apologetic the first time when I was late to my first appt. but the second time I had already worked my ENTIRE day around that appt so that I could make it in time in order for her not to reschedule me anymore and she has the nerve to say she forgot she was off and didn’t know why it looked like such a good idea in the first place.
I texted her back still being nice (since unfortunately I already paid for this through LifeBooker) and asked for another weekend appt and made it very CLEAR to her that I had called off work in order to make it to the appt she had given me. and she NEVER texted me back. I texted her again and I never got a response.
All I want now is for my money back because Brigitte is just not professional at all. She is rude and I was never ever once one of those bitchy customer toward her, I was in fact the total opposite despite all the trouble she had made me go through. I tried to work around HER schedule when it should really be the other way around since I am the client.
I DO NOT recommend this lady at all. Stay away! Consider yourself warned.

Bought a LifeBooker loot for a cut, deep condition and blow out. The instructions said to text a number to schedule the appointment. I found that really strange, but did it. Too bad they never text back! I have sent 7 text messages with no reply! Is this for real? Had to get a credit from LifeBooker. Good luck getting an appointment!

I like Brigitte… I too purchased a Lifebooker for a Brazilian Blowout, but did not experience the issues with contacting her like many others have said. She did a great job on the blowout and the results have lasted. I recently text her for another appointment and she got back to me within 1 day.
However, I can’t say I’m all that surprised at some of these negative reviews. She pushed back my appointment a few times (only by like, 30 mins total) and she had a few vendors in and out of the salon while she was doing my hair. I totally didn’t mind and never once felt like I was not her priority. However, I can appreciate that some people might be turned off by that. She is a total sweetheart so for her to be blatantly rude as others have suggested, seems a bit dramatic. Her schedule was absolutely packed and the phone was ringing off the hook when I was in there, so that probably explains the difficullty with getting in touch with her. It’s best to call her cell or text her if you want to make an appt. Either way, I’m happy with my blowout and even happier I got such a sweet discount for an expensive service.

After reading a few positive reviews from A & B salon I decided to purchase the deal for the Brazilian Blowout on life booker…
BAD DECISION. After purchasing my loot I called Brigitte to book a time, The phone call was rejected and I received a message saying «busy, call back later». After trying a couple more times, Brigitte finally answered and said she was with a client and to send her a txt message when i would like to come in. I did this and she replied saying the only time she was available was next Tuesday, I agreed to this and asked her to send me a confirmation and also the pricing as I wanted to get my hair colored too, after failing to do so I called her, again she said she was with a client and would get back to me that night (never happened). I thus had to send her another text to confirm and received a message back saying she could no longer fit me in and to seek a refund from lifebooker.
THE EXPERIENCE I RECEIVED FROM A&B SALON BEFORE EVEN HAVING MY HAIR DONE WAS ABHORRENT, UNPROFESSIONAL AND FLAT OUT RUDE. I AT LEAST HAVE CONSOLATION KNOWING THAT I DISCOVERED HOW THIS WOMAN OPERATES AND HER LACK OF CARE BEFORE LETTING HER TOUCH MY HAIR…
I WOULD DEFINITELY THINK VERY CAREFULLY BEFORE PURCHASING A DEAL AND BOOKING WITH BRIGITTE BECAUSE CHANCES ARE YOU WILL HAVE TO DO WHAT I DID AND SEEK A REFUND. IT IS AN ABSOLUTE WASTE OF TIME.

I love Bridgette! I found her on lifebooker and could not be happier! I had a full highlight, cut, and blow out booked and the end result is amaze!!! She was meticulous in her work and it shows. My hair looks fab now!!!
She is so fun and easy to get along with! Really important when your sitting there for almost 4 hours getting your beauty on!
Totally found LA’s best kept secret :)