21st Century Insurance

Wish I could give them 0 stars. I was in a traffic accident that was not my fault and their people did nothing to fight for me. They completely ignored my statement that I was going through a green light at the time and decided against me. Terrible insurance company. Avoid at all costs. Completely disappointed with their service.

I must agree with all the other reviews !
This no doubt the worst customer service i have ever encountered anywhere in this continent.
Eek! me sure not going to do any business with this outfit!

21^st Century insurance is the worst insurance company I have ever had. I will not recommend it to you. They only know how to collect your money, but when it comes to problems, they are not there to protect you. Thank you.

I’ve been with this insurance company for over 20 years. They are by far the worst in customer service that I’ve ever encountered by far! I had an accident that wasnt my fault, they screwed me over with the value on my car. Wouldn’t back me up when the body shop agreed to a certain charge and then charged more and made me responsible for the extra charges. Now I see why people are switching to AAA in droves. The adjusters seem to all Caucasian bitches with attitudes. Wtf do you pay insurance for? By far the worst experience I’ve ever had! Beware

21^st Century Insurance, there Department of Claims is pour. They sent me a letter about Collision claim with this #1−913−827−5425 Shannon Williams is the Claims Representative and another one 1−913−827−5110. No… NO…NO answer their phone call or pick up their phone call. Pour… pour…Pour…services. Like there is no one work on that Department are so.

This company is totally garbage! I would go anywhere else rather than dealing with these greedy morons. They jacked up our insurance premium by $ 2,000/year for a simple citation my son got for improper lane change (his first ticket!)
Their claims department is run by bunch of incompetent narrow minded individuals who like to take the path of least resistance. In a clear case of negligence by the other driver in an incident I was involved in, the entire claims department acted like robots unable or unwilling to think for themselves. They’d rather put you at fault and collect more money from you (the customer) than going after the other insurance company. Honestly, I found so many other insurance companies that accepted us for so much less than this company. Do yourself a favor and check around before blindly signing up with this company. It’s no longer the same company since it was taken over by Farmers.

This review is for the 21^st Century insurance Company. THIS INSURANCE COMPANY IS THE WORST!!! BUYER BEWARE. To briefly share my experience. I was insured with 21^st Century Insurance for over 30 years, no fault accidents and only a few comprehensive claims in 30+ years. In October of 2014 I had a minor fender bender, rear ending a car under very suspicious circumstances. The damage to the car I hit was very minor, however medical claims were filed by the 2 occupants. Based on the age of my car and mileage 21^st Century totaled my car. Forced to purchase another car, I contacted 21^st Century for an insurance quote for my new car. I was told I would no longer qualify for the Good Driver discount which amounted to an approx. 25% increase… which I accepted. Fast forward to my insurance renewal… WOW talk about Bait & Switch! My insurance premium increased 65%!!! $ 3,100 for 6 months coverage ($ 6,200 for the year). I was shocked!
After speaking with a 21^st Century Manager in Customer Service for. 2 hrs., I was told that 21^st Century Ins. had to be reimbursed for my insurance claim! Outrageous! What’s the point of having insurance? And what about customer loyalty? And long term Good Driving record? This is a prime example of insurance gauging! I am now insured with Progressive Insurance. With a competent Underwriter who made slight adjustments to my deductibles (not offered by 21^st Century) my 6 month premium is $ 922.00!!! Knowledge is power! Avoid being blind sighted with non authorized rate increases & steer clear from 21^st Century Insurance!

applied for coverage because of a slightly lower premium than esurance at the time. I signed up through a referral program (answer financial) and the first payment was drawn. at that point, I assumed everything was on auto pilot (as good insurance should be)
What I didn’t know was 21^st Century lives int he stone age. They sent policy paperwork to my BILLING not my shipping address with policy exclusions for people I DON’T LIVE WITH. I obviously didn’t receive that paperwork and my policy lapsed without fan-​fair or notice via email, phone, nothing.
I’m a responsible driver and I’ve NEVER lapsed in coverage since I started driving at 17, now I’m looking at WAY higher premiums with no help from 21^st century. If you live in 2015, go with Esurance or something more tech savvy with better customer service.

This is also a review for 21^st Century Insurance and not this specific location. I have had an auto policy with them for 25 years. No tickets, no at-​fault accidents. In fact, in all those years I only had one small claim when my car door was creased by another car when it was parked. 3 months ago, I was sitting at a stop light, when a young guy in a big expensive SUV didn’t pay any attention and backed up into the street from a side parking lot and ignored my horn blowing — and backed right into the side of my car. I got all his info. but then the kid disappeared and wouldn’t answer his phone for 4 weeks after I contacted his insurance to report this accident. I contacted my insurance –21^st century — to open a claim there, too, in case I needed to have them pay for the repair in advance and then retrieve the money from State Farm (the other guy’s policy). But finally the kid owned up to the accident which was his fault and called his insurance co (State Farm) back. State Farm accepted FULL liability and paid for my repair and the rental car. Now — 3 months later, I get my policy renewal from 21^st century — and it was DOUBLED!!! At the top was the code for the collision!!! 21^st Century never paid ONE CENT for this repair! I called up, and the rude guy who answered the phone said, «We determined the accident was your fault». Oh, really??? He said he could not change that and if I needed it changed, I would need to go back to State Farm and dispute the claim. ??? Dispute the claim of which they already paid me for? But first he transferred me to 21^st Cent claims. They told me they had the accident as NOT my fault. So they told me to call State Farm. I did, and State Farm had the same info — NOT MY FAULT. State Farm was nicer to me than 21^st Century and I was on the phone for a half hour while they drafted a letter on my behalf to show 21^st century that they paid the full claim and accepted all liability. After wasting an hour of my time, I call back 21^st Cent and get a much nicer person on the phone. I was told that it was resolved by the underwriter and was now removed from the policy and they would reissue the renewal. BUT WHY would they put this on my policy renewal when there was ZERO evidence that anything was my fault and also 21^st spent NOT ONE CENT on this accident. And they DOUBLED my policy after having almost no claims on it for 25 years??? And then they made it hell for me to try and correct it?! I am definitely shopping for other policies today. DO NOT TRUST THEM anymore. I think they have become corrupt now since being owned by Farmers.

This review is not for this specific location, but for 21^st Century/​Farmers Insurance.
On July 26, 2014 (a Saturday), some chucklehead turned into my passenger-​side door, and caused a couple thousand dollars worth of damage. I called 21^st Century/​Farmers that day, and gave my information. I was told a claims representative would contact me by Tuesday.
On Monday July 28^th the claims representative contacted me. Within minutes, I received an email with the telephone numbers and email addresses of the person who would help me get my car repaired, the person who would help me obtain a rental car while my car was being repaired, the person who would advocate on my behalf with the insurance company of the person who hit me, and the telephone numbers and email addresses of each of their supervisors.
My preferred body shop (Herman’s Auto Body in Santa Monica) was acceptable to 21^st Century/​Farmers and I went there to get an estimate on Tuesday, July 29^th. George at Herman’s sent the estimate and photos to 21^st Century/​Farmers, and the repairs were approved on July 30^th.
On July 31^st (Friday), 21^st Century/​Farmers electronically transferred the cost of the repairs (less my deductible, of course) directly into my checking account. Totally painless. Totally professional.
But the wonderful service did not end there.
I was contacted by the person 21^st Century/​Farmers assigned to handle my car rental while the body work was being taken care of. She asked when I would be dropping my car off, and from which company did I want to rent? On the day I dropped off my car to be repaired, when I arrived at the car rental agency all of the paperwork was already completed. All they needed was my license and credit card for the deposit. 21^st Century/​Farmers had taken care of everything, other than the sales tax (them’s the rules). I never saw a bill.
And there’s more.
Today (August 28, 2014), I received word from my advocate that I was judged 100% guiltless in the accident, and that my deductible and the sales tax for the rental car would be returned to me. This I was not expecting. The person who hit me, from the moment he stepped out of his car had insisted that I turned into him. It was a lie, but he stuck with it in his conversations with both of our insurance companies. 21^st Century/​Farmers could have easily not fought for me and the blame would have been ⁵⁰⁄₅₀. But they didn’t. They went to an arbitrator and fought for me. Because of them, I am not out a single penny for this accident.
Also, at every step I was sent an email updating the progress on my claim. I was never in the dark, and, had I needed to reach out to the people working on my claim or their supervisors (which I didn’t because they were on top of things from the very start until the very end), I had all of their phone numbers and email addresses.
The last time I was in an accident (25 years ago), I was insured with AAA. I was rear-​ended in a hit and run accident. Either of those would automatically make me 100% not at fault. I had uninsured motorist coverage, so I should have been completely covered. However, I had to hire a lawyer and bring AAA to an arbitration hearing because they wanted to pass part of the blame onto me and not fully pay my claim.
Bravo to 21^st Century/​Farmers. For me, they are a fantastic insurance company.

I have been insured with this company for over 35 years and today, I was compelled to cancel my auto policy with them. Perhaps things deteriorated after Farmers took them over, I’m not sure. I had good driver discounts etc for umpteen years, This last Father’s day, I ended up colliding with a teen driver who was texting at a stop sign… assumed she’d stop and go… the usual behavior… she sat there for three times longer that expected. Yes, I did hit her… going less than 15 mph… and then she claimed a back injury… although there was no suggestion of any difficulty whatsoever at the time. Fast forward, and today I found my renewal rates had more than doubled. This, after 35 years as their insured… no at-​fault accidents… I still think it was contributory negligence. Nonetheless, I immediately obtained a quote from AAA a non-​profit insurance company I’ve preferred all along. There’s no such thing as any acknowledge of customer loyalty these days. Meanwhile, the CEOs/​Board of Directors of insurance companies like this one continue to earn excessive compensation while gouging their customers.

I have been a 21^st century customer. My daughter’s truck was insured with the company. I was paying the premuium. My debit card was compromised so the payments did not go through. Coverage lapsed and because my daughter lives in NYC, 21^st Century refused to insure her car. I just insured my car, my wife’s car andmy daughter’s her truck for less through GIECO. 21Century just lost $ 2000.00 in premiums. Goodby 21^st Century.

Dealing with this insurance company has been THE SINGLE WORST experience I’ve ever had dealing with any company. I made to make multiple trips to the DMV because of their incompetence, and in the end, even with a note a from the MANAGER OF THE DMV, they did not resolve my issue.
These people are absolute nightmares with deal with. I despise them.

THIS IS NOT PERTAINING TO THIS LOCATION… BUT THE COMPANY IN GENERAL.
Called for a quote and person forgot to tell me that medical coverage was NOT factored into the quote. Cost me another $ 200 per year for that! Called and cancelled in the last month and they squeeezzzed another $ 50 from me to cancel! I SHOULD HAVE READ THE REVIEWS!!!

I was about to sign on the dotted line when I saw all your reviews and decided not to.

They are terrible!
Due to typo on THEIR end with our address, we didn’t receive some important docs they sent us in the mail which eventually lead to them canceling our account without a phone call or an email. You would think before terminating a paying customer they would have some decency, but no, they don’t.
Anyway, I thank them for releasing me…
The worst.
Stay away!

This is not specifically about this agent/​location. 21^st Century is Farmers not the good guys 20^th Century. I find dealing with the 21^st Century customer service maddening. I had to go through two reps and two supervisors to get a straight answer about their rules. One rep said the rules were whatever the phone rep thinks they should be. I find these people creepy and intrusive, and from limited sampling the customer service appears to come from some Eastern backwoods. I was with 20^th for several decades but I gotta find someone else.

My Prius was in a collision 5 years ago and repaired, sort of. After 2 dry winters, I realized I has a leak from my moon-​roof. About a dozen Claim Reps later, and many hours of phone calls on my behalf, I finally had an adjuster look at my car today and they refused to pay for repair, shifting blame on the dealer who installed the moon roof when I purchased the car in 2004. They claim it was improperly installed and did not meet manufacturer specs. Huh? THE DEALER PUT IT IN! Do they not cover other after market injured in an accident like tire replacements or passengers born after 2004? Shame on 21^st Century. Insurance companies own Congress and after-​all, it was Mr. Toyota who bowed to Congress, but thats another issue

Decided to cancel my AAA this year since I have 21^st Century roadside assistance. Used it for the first time tonight…4 phone calls and 3 hours later… I finally got some assistance… as well as a cold… standing outside for 3 hrs isn’t pleasant, and I think I may be getting sick. If I had a time machine, I would have kept my AAA (assistance always within 30 – 40 min) and changed my car insurance (21^st, hey its cheap for a reason… shitty service)

If I could give these people a negative 10 I would. First off this is the worst customer service I’ve ever experience. The claims adjustor was the most incompetent person I’ve ever met. She never returned my phone calls, was rude, and just plain idiotic. It took 3 weeks for them to look at my vehicle. And it wasn’t my fault. Their insured rearended me. I totally got fed up and went through my company, mercury, who was nothing less than awesome. I hate 21^st century. Do not get insurance with them unless you want to deal with total idiots!!!