Starbucks

I love this Starbucks! It’s always my go to. The staff is really friendly, know my name and know my order and always take the time to ask how I am, and show genuine interest in my life. The drinks are amazing, the atmosphere is amazing, the baristas are amazing! This is my favourite of all the Starbucks in the area!

They keep getting my order wrong!!! How does a coffee Frappuccino become a cream Frappuccino (one without coffee)? It’s a good thing I saw the difference in color and complained right away. I was just there today and it’s probably the 5^th time that they got my order wrong. The older lady is nice, but the young one is annoyingly stoic and unapologetic.

Pleasantly surprised by this Starbucks. It’s really cute outdoors and inside; I love the style!
Drinks were made pretty quickly, getting milk was easy (most Starbucks don’t keep Whole Milk out, but they got it for me after the fact), and the décor is nice — modern yet inviting.
I could see myself spending a day working here. Great atmosphere.

I like this location for the setting — nice tables outside, especially on a sunny afternoon, to enjoy your drink. I know bad experiences occur once in awhile, but until I had one myself, I’m giving them four stars-​:). I get the same drink most of the time, and it’s pretty hard to mess up decaf tall cappuccino with whole milk, especially if you do a mobile order, where it’s all neatly written up there. But then again, it may not be a whole milk after all, I probably wouldn’t know if they used 2%, right? Anyways, they are usually not that busy on a Sunday afternoon, so I can’t attest to their promptness and friendliness in the rush hour. We like to seat outside and chat with other patrons. The store itself is pretty ordinary though, and the staff is indifferent, not particularly friendly or chatty.

Pretty plaza, if only they got my drink order correct.

This place needs a change. They either mess up my drink or make you wait 20 min for it, or both! I would stop coming but it’s right next to my gym.

I used to frequent this Starbucks location quite often, but after a horrible experience the other day, I don’t think I’ll be coming here again.
So, I walked in and ordered a few shots of espresso, like I usually do. While the baristas were making my drink, they asked me if I was going to add milk to my drink. I replied «yes», because I always do! She then said «oh, we’re going to have to charge you for that»
… hmm … IF I can recall, milk and sugar are considered free condiments at the condiment bar. Why would she bring me BACK to the cash register after my drink has already been made to pay for a free condiment? I paid anyway and didn’t want to make a scene to hold up the line at the cash register, it was quite a busy morning.
What’s weird is that I ended up paying for a free condiment. She didn’t even offer to add milk to my coffee herself. I literally paid for dairy, and ended up pouring the milk myself. Isn’t that strange? Oh yeah, she also had the nerve to tell me «Next time, order a latte. Just so you know.» WELL, if I wanted to order a latte, I would have ordered one in the first place. I wanted shots of espresso.
On top of that, I clearly said that I wanted caramel syrup in my drink when I ordered it at the cash register, in fact, it was even WRITTEN on the cup! I had already left the store and driven away before I started to enjoy my drink. and what do you know? NO caramel syrup!
While this barista was too busy charging me for a free condiment and telling me what to order next time I come, she couldn’t even make my current drink right!

Unfortunately, I have to agree with the other reviewers below. This Starbucks by far is the worst Starbucks I have ever been to, bar none. Their service is incredibly slow, their drinks are somewhat mediocre, I’ve noticed almost ⁸⁄₁₀ times I’ve come in, their customer service is the absolute worse. It isn’t every employee that works here, but the majority of the staff is incredibly and unnecessarily rude.
If you’re in a rush, don’t bother coming here because it’ll take at least 10 minutes to get to the register, order, and wait for your drink. It sounds like I’m very picky but honestly I have never been to a slower Starbucks such as this one. Use your 10 minutes to drive down to the Starbucks in downtown Los Altos.

Unfortunately, I have to agree with the other reviewers below. This Starbucks by far is the worst Starbucks I have ever been to, bar none. Their service is incredibly slow, their drinks are somewhat mediocre, but being that I work by here, I’ve noticed almost ⁸⁄₁₀ times I’ve come in, their customer service is the absolute worse. It isn’t every employee that works here, but the majority of the staff is incredibly and unnecessarily rude.
If you’re in a rush, don’t bother coming here because it’ll take at least 10 minutes to get to the register, order, and wait for your drink. It sounds like I’m very picky but honestly I have never been to a slower Starbucks such as this one. Use your 10 minutes to either drive down to the Starbucks in downtown Los Altos.

I love the Starbucks here at Rancho San Antonio by Los Altos. The staff is very friendly and the baristas do know how to make their drinks! Tons of people I know come here for the convenience, although I know they come here too because of the ambiance and the feeling of «good vibes.» I always get the hot chocolate, and I use this drink as a benchmark of how good a Starbucks store is-​I don’t know why hot chocolate… maybe because it is my drink, so it is only right that I use this as the basis right? And yes, not every Starbucks make the same hot chocolate. And the one here in Los Altos passes the benchmark!
Indulged on-​grande hot chocolate, two pumps and no whip…

I don’t often have a bad experience at Starbucks, but today I felt compelled to vent. Unhelpful with my order. I wanted to have 2 separate orders and was lectured about not telling him that to begin with. The they forget my drink even though I saw the barista mark up a cup. No apologies, and they silent more moments trying to verify that I was indeed missing a drink. Everyone behind me had come and gone. Need I say more?

A Starbucks in an old strip mall serving a very wealthy zip code of mainly older retirees. The seats are comfy, service is decent. Still just two stars because the smell burnt fat from the dirty bread warm oven ruined the coffee shop atmosphere.

Found out that I needed to bring coffee for morning meeting, called up on my way to work expecting a problem. Nope, I was told it was no big deal. Stephanie and Nick had them ready when I walked in. THANK YOU so much!

Terrible location and staff. Very rude. Out of napkins and no soy milk. 2 staff at counter doing everything. Don’t come here.

I was having a bothersom day from my unhappy, lecture-​happy unappreciative supervisors this afternoon.
My cure? Well more like a pick me up but so worth it. I always order a grande white moca frappucino with soy, two pump of white moca and two shots espresso blended of course to spread that good ol Joe in every sip.
A half empty Starbucks meant perfect timing for me, I must’ve missed the lunch line, it being around 1:30
The baristas were a lil busy I could tell they were training a newbie since they were explained king procedures and running around.
Once I was promptly helped l ordered my usual but this just being a new store.
One thing that stood out the most was the worker asking if I wanted whip cream since I odered a soy based drink which I really appreciated since I always forget to request mine without whip.
Thanks for my drink baristas!

Ask for Tyrell he is the best barista I have even meet he will take care of your coffee needs

Old strip mall but still has a Starubucks in it. It wouldnt be modern America without it right? Got a blackberry mojito lemonade which was satisfying for the heat outside. Looks like it’s a tad larger than some of the Sbux I’ve been to, but it’s filled with Los Altos families. Best to take your beverage and go!

This is the best Starbucks I have ever visited. I walked in behind a gentleman and immediately the cashier remembered his order coffee with two shots of espresso or something. (Must be a regular). A+ for taking the time to care. The barista turned and asked what he could get started for me. A+ for efficiency. I asked for extra caramel in my macchiato and instead of just doing it like so many other baristas, he took the time to ask if I just wanted it on the bottom or extra on top etc. I complemented their teamwork and a genuine conversation ensued. A+ to both men.

Normally I’m a fan of this Starbucks, but this afternoon I was left wondering «where is the adult supervision?» The cashier was too busy shooting the breeze with the guys (his co-​workers) to actually notice customers waiting for him to take their order. He also dismissed customer requests (e.g. light on ice), saying that they already did it that way. One of the baristas was busily making complimentary, not-​on-​the-​menu drinks for his friends and girlfriend. Another barista needed to tell his friends not to come to his workplace to haze him (or whatever was intended when his buddies took turns calling him by name a couple dozen or so times in a row).
With this lack of professionalism, lines got long, unpaid-​for product streamed out to buddies while customers waited for their drinks, and it was too loud to hear oneself think until all of the school buddies left at around 3:45.
Things marginally improved when Alli got back from her break. She cut the backlog of drinks, and I had my drink remade according to the initial (albeit ignored) request.
All in all, though, the impression was WHERE IS THE MANAGER/​SUPERVISOR?

Wah wah… They have do not sell any food items like other Starbucks locations except pastries… But they advertise them? Waste of time, not to mention my lunch break… I’ll be roughing the rest of the work night on a cranberry orange scone.

In my prior review, I gave this Starbucks 1 star not because of their quality but solely because of a troubling and ongoing experience – they were closing whenever they felt like it, even if it was before the official posted closing time. Recently, it seems they’ve ended that practice, so I felt the need to update my review. The staff is friendly, accommodating, and efficient. Rancho is definitely my favorite Starbucks location to visit.

I thought I was going to fall in love with this ‘Bucks due to the rustic feel but sadly no, it was a complete mess! Loud people, too many of them (some who were there before me and still waiting for their drinks after I got mine) and the bathroom looked like the lovechild of a truck stop and a tornado. Papers, liquids and got knows what else strewn across everywhere. WTF?

Been to this location four times now since its on my way to church. Every single time they’ve messed up my order, given it to someone else on accident, or completely forgot about my order since they were talking so much to other baristas. Done and over with this place…

As promised, I’m writing a review for this Starbucks. I’ve never written a review for ANY place I’ve gone to, so you know this is gonna be one special review ;)
All I really need to say is that the employees here have to be one of the most energetic, accommodating, and most sincere staff I have ever experienced at any Starbucks I’ve ever been to. I’ve been a regular (unfortunately haha) at several different Starbucks over the years, but not one of them have ever been as amazing as this location. Not one has ever had anything to keep me going there except for convenience of location, but this Starbucks makes my morning so much better, even if I’m there at 5:30am when they open.
The employees, no matter the time of day, always keep their same standard of service, and always cheer me up and bring me out of my morning slump. The three employees that I want to give special recognition for are Max, Dimitri, and Nick (who I promised to make this review for, and I hope he’s hiding in his corner while he reads this: P). These three always greet me with the most enthusiasm and energy and they deserve special awards for being able to make me smile before that coffee has hit my veins! It takes a lot to make that happen! A million thanks you guys!

Starbucks of Los Altos, CA 94 024 is a great place to go for a coffee experience.
The employees at this location really go above and beyond. They are always friendly and hard working. Furthermore, the design of this store is very open (considering the small square footage). There’s ample seating inside, and also a good number of seats outside. Rancho Shopping Center provides a few benches located a short stroll from Starbucks’ front door, if you don’t mind the trek.
Note: No health hazards/​violations were noted at this location.

Unlike some other Unilocalers, I happen to think this location does pretty well!
Most of the employees are pretty friendly, especially if you are nice and understanding. They are often overwhelmed with long lines and do not have enough partners to meet corporate’s high service expectations.
It seems like the store manager is dedicated to her career and very knowledgeable about different coffees. She even recommended a blend on the Clover that was delicious (a little pricey though!).
I also especially enjoy the foam toppings on my blended handcrafted beverages here! Wow! They do a great job!
Like others said, this location is pretty crowded most of the day. Try coming in during evening hours (6 – 8 PM) for a smaller crowd and more available seating.

The poor abused baristas! Honestly, the Starbucks baristas at this location seem to have to deal with more verbally abusive and grumpy customers than any other.
Some key points about this location:
1. It is always busy here. I have come at various times of the day and the majority of the tables are always full. There is especially a pre-​lunch coffee rush at about 11 AM, and the line can be a bit long.
2. They have stools at the bar so you can watch them making drinks. I like to come with a book and just read and entertain myself watching the odd drink orders the employees fulfill. I made an afternoon of watching barista abuse… Sorry guys, I truly feel badly for you!
3. This Starbucks has the feel of a neighborhood store. While Starbucks, as a huge conglomerate, lacks obvious individuality. There is just a more similar atmosphere to a neighborhood coffee shop with the bar seats, comfy chairs always full of people reading newspapers, and old friends catching up. Lots of bikers also come here for some coffee or a snack after their rides.
4. This location closes pretty early.
It’s a Starbucks. What else is there to say?