Sarah Jones

Just had my first mani/​pedi with Tina with a groupon deal. Couldn’t have been a nicer experience. I will be returning!

I was gifted a groupon for a mani pedi. Although the salon and parking were easy to find, the rest of my experience was not as pleasant. The «nail salon» consisted of a nail station with only about 15 nail polish to choose from and some shellac ones. I was seated in a regular chair that was not very comfortable. The manicurist used a plastic tub to soak my feet and her own lap to rest my feet on. The whole time I sort of held up my feet up because I didn’t want to weigh on her too much. I guess I’m too considerate. Overall, it was just not relaxing at all and not worth the time or money (even with a groupon). I’m definitely going back to the Asian nail salons with the massage chairs, jet tubs, 100 nail colors, and a massage from the manicurist, for ¹⁄₃ of the price.

Ill start with the positives: Easy to find and park nearby. The salon is very pretty, modern, updated and clean. For a Saturday it was very very quiet. Lovely as a customer wanting to relax but a little unnerving, (why is nobody here? is it not a good place?) The nail technician speaks English and is very accommodating, funny, and attentive. She was super sweet and cool.
I was here for a mani pedi groupon. I had a very hard time making an appointment because the nail lady works part time. I made my appointment in OCTOBER for a Saturday in January. I would have expected better scheduling than this.
The waiting area is right by the nail station. I was a little put off by seeing the toenail shaving and foot shaving flying up in the air onto the floor not even 4 feet from where I was sitting.
The pedi experience was like having a girls night at a friend’s house. There is no massage chair, there is just a portable foot bath that the technician brings out and then puts your foot on her lap to do the pedicure. It was odd. Not bad, but seemed primitive for such a high end salon. I am used to something different. Massage chairs with leg support not a dining room chair set up.
The manicure was nice. She took her time, and did a great job. There were no color samples, which again i am used to seeing at salons, I just asked to see a bunch of colors within my color pallette and she painted them onto her own nails so I could see what they looked like. This is my own problem, but I felt rushed to pick one there and then, rather than having the time to really think while I was waiting for the previous customer to leave.
I was happy with my color choices and the application of the toenail and fingernail polish. I paid the $ 10 upgrade to gel polish.
The gel polish lasted for 6 days before beginning to lift. I usually get 3 weeks of wear out of gel nails. I am not sure what is to blame for the short lifespan of this polish.
I got a price quote for how much a mani-​pedi would cost full price, and was told $ 110. I think Ill stick to my regular salon where I can get a similar service for less than half of that. Im glad I tried a new place, but there were too many weird things for me to want to return at that price tag. :-(

Tina is a wonderful service person, but the rest of the experience was just ok. The regular price of their mani/​pedi is $ 100, for which i was expecting one of the best nail jobs… sadly, it was good, but not great – this is not a luxe spa experience. in fact, the sole nail station was a bit dated and messy, with limited non-​gel color options and a basic basin for foot soaks, after which you put your foot on Tina’s lap about 2 feet away from waiting customers followed by nail not painted across whole nail bed and chipping within days!
Also the front desk service was brash – no one to check in and afterwards when I went to ask how much the regular price of the mani/​pedi was in order to tip on the pre-​groupon price, (I was trying this salon out because of groupon, but more importantly, the great reviews overall online), a lady behind the ‘receptionist”, who I assume was the manager, rudely said «It is $ 100» with a «I’m sure you would normally not be able to afford this» tone… well, suffice to say, tina’s genuine warmth aside, I CHOOSE not to return – I would happily have paid $ 100 if it was a quality experience. Sadly, like many older Los Altos businesses, they rely on the loyalty of long time customers and those who think, «Well, if it is $ 100, it must be good» Not true.

I recently had a mani/​pedi at the shop. I told the manicurist that my nails broke and were short and to just file them. My nails were made so short that my fingers hurt and doing things that require finger tip usage is difficult.
I called the shop to tell them of my dissatisfaction and ask that my name be removed from their data base. All I got was «thank you for letting us know.» There was no apology, which is the reason for this negative review. I believe a service business should be responsible to the clients.

My entire family has been loyal clients of Sarah’s and in my case, Sheridan’s, for years, and only had wonderful experiences with both of them. This is a seriously professional salon, and Sarah will tell you like it is. I had all of my (very long) hair cut off into a bob, and Sarah did it so flawlessly it grew out into gorgeous layers. If you’re younger, like I am, and less inclined to visit a more expensive salon, it’s really worth the investment.

Sheridan Fanelli is an experienced and talented stylist. I have been going to her for years and trust her implicitly. Her cutting is precision. Careful. She is a delight to talk with and knows hair.
Jayna Deltessandoro colors my hair and I get so many compliments on the style from the pair of them.
The salon is tucked into a corner of Los Altos and is so un-​obtrusive you can hardly find it. But there is is, a jewel of a salon.

This was the best experience I have ever had at a salon. Monica is absolutely fabulous. I would never allow anyone else to touch my hair. She takes the time to recommend the right hairstyle and color, and why it works for me. The cost is very much worth it, and I encourage anyone to book an appointment with Monica!

I have been seeing Jayna for color and highlight for over 20 years and she is the best. Never ever have I seen an inconsistency. Highly recommend her as a colorist. She does not do any haircuts so need to find one that is as consistent and as good as her. Highly recommend Jayna Del T.

Saw the reviewer who said Sarah did great things with her thin, fine hair and I thought I would give Sarah a try, maybe get a different look. I booked with Sarah Jones herself. She listened to what I wanted (and I was realistic about what could be done with my hair, which is thin and baby-​fine), and came up with a whole new look for my hair. Here are the pros and cons:
PRO: it mostly fits what I wanted – short, minimal fussing required, nice look for my face, cute, youthful but adult
PRO: fairly full-​looking for such thin hair and so many layers – she made the most of what I have
PRO: something totally different, which I never get from my regular stylist (who works someplace else)
CON: the bangs are bit long, in my eyes more than I like, but I am getting used to it, and the back was shorter than I wanted, but it is growing out OK, now that a few weeks have passed.
CON: to look decent, I MUST blow-​dry this style, though I said I wanted a style that did not require blow-​drying. Without the blow-​drying, it is too flat and curls in spots where it shouldn’t. And it is taking some practice and effort to get it close to the way it looked when I walked out of the salon after my cut.
CON: $ 125 for wash, haircut, blow-​dry. Never paid this much for a haircut before! Couldn’t find anything in advance on their prices and didn’t think to ask, as I assumed it would be under $ 100. I am hoping that my regular stylist can trim this cut OK once in awhile, as I don’t have the budget to spend that amount every 2 months or more often, as needed to keep up a short cut.
No cut is perfect, probably because no one has perfect hair. But over the years, I have tried other high-​end stylists for new looks, and I am happier with this cut than I have been with any other expensive experiments. She really did listen and tried to work with what I wanted and with my hair type. I am seriously thinking of going back on a regular basis, despite the cost (though maybe not for every trim).
I wish I were having a bit more success at getting this cut to look the way it did when I left her chair, but I am getting better at it, and it is quite different than any previous cut, so I suppose I should have expected a learning curve.
I would definitely recommend her if you have the $$ and are looking for a new look. I think the PROs are more major, and the CONs more minor, so I give her 4 stars.

I bought a Groupon for a shellac manicure and it was fabulous. Tina extended the use of the deal for those of us (like me) who were tardy in setting up an appointment. Tina was pleasant to chat with and very efficient. The salon is relaxing and very well kept. I had a fabulous experience and I will definitely be coming back.

Great Shellac manicure by Tina!

I have been going to Sarah Jones for almost 20 years — 7 of which I drove from San Francisco just to get my hair and nails done! All of the hair stylists appear top notch, but I have been seeing Anna for all of those 20 years. I simply cannot praise her highly enough. She is the BEST. I would not trust my hair with anyone else. She does exceptional cuts and color, and she is both professional and accommodating. She is always open to suggestions and tries hard to make every cut and color perfect for the person she is styling. Anyone would be lucky to get on Anna’s schedule.
I also have been seeing Tina for manicures and pedicures for almost 20 years. She is by far the best nail technician I have ever been to. I have tried very both inexpensive and expensive manicurists in cities and resorts all over the country when I travel, and locally on the rare occasion on which I can’t get in to see Tina, and no one beats her. Both her traditional and gel/​shellac manis and pedis are fantastic. Like Anna, she is also extremely professional and accomodating. She can be quick (which I like), but her work is always of the highest quality. She is always more than happy to fix any problems for free (assuming she is told about them).
I simply can’t rate Anna or Tina high enough. Both are well worth the price. I would give 10 stars if I could!

Went to get a shellac manicure with a groupon. I’m giving it 4 instead of 5 stars because the usual 45 dollar pricetag for their shellac manicure is a little steep for most. I found the nail stylist there to be amazing though. She took the time to properly manicure my nails and help me mix 2 colors to get the look I was going for. The salon itself is fun, trendy, and most importantly clean. I would go back for a discount or another deal but not sure I’d pay the full price for a mani albeit a good one.

Excellent shop. Laurence Collins has been cutting my hair for the last 20 yrs. Always does a great job, always on time. Highly recommend
LG

I have been going to Sarah Jones for over 20 years, even before she opened her salon in Los Altos. She has always been an excellent artiste when it comes to hair coloring and styling. I don’t care what she does when she cuts my hair — it looks great every time! I have fine and thin hair and she makes it look voluminous and stylish. I have NEVER been disappointed by Sarah’s artistry. I get plenty of compliments on my hair and I always attribute it to Sarah’s fine hand. She’s reasonably priced for the work she delivers and I have never considered going anywhere else for my hairstyling. P. S. Ignore my Unilocal photo, that was on a day when I didn’t have time to blowdry my hair — it really does look better than that usually!

I wanted to look extra nice for an event so I made an appointment with Lawrence Collins at Sarah Jones. He colored and streaked my hair for $ 200.
But because he ran out of time, Lawrence said he couldn’t blow dry, comb or brush my hair. (He refused to give me a discount.) At some point Lawrence did give me the option of having a quick hair cut for $ 90. (I refused.)
So after a two+ hour appointment, I left Sarah Jones’ with colored, uncut, still damp hair AND a $ 200 bill.
The real killer: I had to finish my hair at home and was late for my special event.

I moved to the area about a year ago and have been trying several area salons. Sarah Jones is a great balance of style and price. I’ve had my hair fixed after a bad cut elsewhere by Sarah Jones. She does a great consultation, listens, is very experienced, and prices are reasonable. There are several other stylists in her salon that charge based on their experience. Relaxing salon, not pretentious, and friendly helpful stylists.

Can’t speak for all the stylists at Sarah Jones, but I’ve been seeing Monica to have my hair cut and highlighted since… well…okay, well into the double digits. (almost tricked me into giving away my age… pffft!) To me, trusting your hair stylist is essential. My trust runs so deep that the 5 years I lived in Los Angeles had me flying up to get my hair done regularly by Monica! Basically I can feel at my worst, go see Monica to get my hair done and walk out on a cloud of gorgeous «hotness» and «feel great» confidence! It’s worth every penny. Highlighting and coloring seem to be a strong suit for her in general. The shop itself is pleasant, modern and it seems, always busy. I make my appointments well in advance, but have done pretty well last minute wise on cancellations too! Bonus! I’ve seen my share of local celebs and sports stars getting their coifs done there too!
* Note: They have only one person/​station that does nails, though she’s been there a long time. The area she does her work in seems more like an after thought and definitely a little awkward for a pedicure. Never had my nails done there so I can say nothing about her work, but my feeling is that she must be pretty good to be in that spot for as long as she has and still have a fairly steady stream of clients.

Talented stylists in a beautiful salon in downtown Los Altos. Everyone is professional and very customer-​service oriented. Whether you’re looking for a more conservative style or an edgy cut and color, you’ll find it here. I’ve been getting my haircuts, highlights, manicures & pedicures here for years and always look forward to the treat of spending time here.
(Parking in their private lot as well as plenty of public parking close by)