Los Altos Hardware

Fantastic customer service! Stopped in today to get some bulbs that were tricky to identify (no label) and Henry knew exactly what I’d need and provided the friendliest, most thorough customer service. Love shopping here.

This place is crazy great. As a woman on my own, I ask a lot of question about how to do things. I have never been talked down to, or mansplained. They are kind and offer some terrific suggestions along with a solid knowledge base. Plus i always get smiled at and feel as if I am welcomed in the store. Good job guys, you have no idea how important that is for a girl doing handywork

Excellent local hardware store. Unlike a big store, here the staff has done an excellent editorial job in selecting good quality and reasonably priced options. The service is excellent; knowledgeable, honest, down to earth and quick.

I have to tell you all about this Hardware store again, because it even gets better. I know it’s hard to believe, but it’s true. Recently I have had to frequent this place for one thing or another. And let me tell you it’s quite the drive for me. This incredibly gifted experienced employee TOM is a God send to all us customers. He is ridiculously experienced and such a great and helpful man. He has a wealth of information and is SO knowledgeable it will blow your mind! We are totally impressed. Henry is the BEST for having TOM on his crew. We applaud you Los Altos Hardware. BRAVO for TOM!!!

I went in today to get a stake for an address sign for my dad’s yard. I was clueless on how to stake it in the ground. David helped me decide what to use and then put it together for me. I would never have figured it out on my own. This is a great place to shop!

I love this store. They have everything and they HELP you

I actually didn’t buy anything from here. All I did was bring some florescent light tubes for recycle and they took it. No questions asked. Five stars for customer service.

Sam helped me out with some patio furniture I was having trouble with. He invested the time in solving my problem. It is thanks to people like him that I way prefer to go to Los Altos Hardware than to chain stores. Thanks to Sam and other helpful people at this store!

This is by far my favorite hardware store. Not huge, but I’m always surprised by how much they actually have packed into such a small store. They generally always have what I’m looking for. Awesome nuts and bolts stock, as well!

This is my favorite hardware store to go to as if they don’t have something in stock, they will order it for you!
Henry and his crew run a top notch operation and special ordered some touch switches for my elderly neighbor that really need them for her safety.
I was hoping they would have saved them for me, but was surprised they had been put out for sale! At least I got to them first.
I really like the B-​17 picture at the checkout counter and the cutie giving me the eye while I paid for my items.

Each visit I’m pleasantly greeted shortly after I walk in the door and they ask if I need help finding anything. The employees are so efficient and helpful that I’m in and out of the store in a jiffy, which is much appreciated. The store is packed with inventory and fun to browse. I find their prices to be reasonable, especially given the location. It’s convenient to have a well-​stocked hardware store in downtown Los Altos and it’s a bonus to support a friendly, small business.

I absolutely love this store. Always find what I need. Service is outstanding. No waiting.

I needed a pair of wire cutters for a gardening project and stopped by this hardware store. After asking the guy behind the counter to recommend something, he asked me if I needed it for a weekend project. When I said yes, he then offered to let me borrow them. Yeah! I left the store with wire cutters (larger than the ones I would’ve bought) in hand, completed my project, and returned them.
I read through a couple of reviews and one woman was offended when asked if she wanted to borrow a hammer. I actually find this an awesome thing they do and I’ll be back because of it!

Love this store its a well kept clean cluttered with amazing and reproductions A country store like feel
Henry (top dog) is very professional and resourcefulness #1
Only thing is not one female employee and where there’s workers that can’t answer even where something is shouldn’t be on the floor.
Gotta start somewhere I know. But NOT IN A HARDWARE STORE EVER! (Should be against laws really) lol
We shall see if my battle with rats be won with plaster of Paris. Peanut butter balls
My new found store. Lil more cost but hell its Los altos ca

Seemed helpful and well-​stocked, but got some bad indirect treatment from the employees.
First things first– I was really tired and I am a really tall/​thin guy with tattoos, however, I dress in normal clothes and do not appear to be a dirtbag. The amount of looks I got when I walked to the cash register with spray adhesive was borderline offensive. Because, you know, I go to hardware stores to pay for $ 20 glue to huff.
Next I needed help building a very specific product that is used to test espresso machine pressure valve pressure. I explained this to the clerk that was helping me. I then asked where the bathroom was and walked away, but ended up on the next aisle because something caught my eye.
That’s when another clerk approached him and asked what he was doing. He replies «I think this weird guy is building some kind of detonator or something». He then went on to say that it seemed weird that I was being spray glue, de-​greaser, and hand cleaner as well as something to tolerate very high pressures. So, because I work on espresso machines he assumes I’m building a bomb.
I get that it sucks to be out of high school and working at a hardware store, but to accuse a customer of building a god damned bomb while they are within ear shot is just stupid. After the shitty service topped with that gem I can’t recommend going here.

Great neighbourhood hardware store. Went in for some wood stain and Henry helped me personally and super quickly. He understood what I needed, found it for me, and even told me to get a cheap brush — no attempt to upsell at all. Plus, he called me «young lady» 3 – 4 times, so that made my day. I was in and out in five minutes and with just the right items. Loved it, will definitely be back!

Recently crushed the chuck on my Dremel tool and was looking for a replacement. Since i was in the area i dropped in. Man theyve packed a lot of stuff in this space. It’s almost claustrophobic. They helped me look through the Dremel catalog but alas i couldnt find the right replacement piece. Props for good customer service.

Went in for some replacement sprinkler parts. Dave was SUPER helpful. Knew exactly what I needed. I had never done PVC cemmenting before, but his confidence inspired me to do it and it was super easy.
Went back to add sprinkler motors and timers. He did’t have the parts but referred me to another place which did. Got my project done today!!! thanks Dave and TrueValue Hardware.

What a friendly hardware store. I was planning to go to OSH while my child did team practice, but realized that going down San Antonio during rush hour was going to be impossible, given my tight timeframe. Then I remembered the Los Altos Hardware store.
I found a great selection of items that I needed for my garden (plus a 20 lb bag of nyger seed that was positively a deal when compared to the small bag’s price).
I noticed how helpful the workers were with other customers too. They even carried half of my purchase out to my car (I carried everything up to the front because I couldn’t find a shopping cart, which would have been impossible to navigate down those aisles anyway).

I’ve been working on my house and I go to True Value Hardware more than I think I would like to.
Every time I am there, someone is always around to help me and give me suggestions or direct me to the item I need in the store.
I think that the staff is great and unless you need a specialty item, they usually have the essentials.
Some of the staff is more knowledgeable than the others but overall the staff communications is great. I haven’t had one time that if the consultant, I was working with, didn’t ask another employee for help if they couldn’t find exactly what I needed.