First American Title

I have used Maria Herr since she was just a wee little escrow officer and now she is the manager of this branch! Maria runs a tight ship and I am so thankful that she does! When I open escrow with her, I know that each detail is going to be handled with skilled and detailed eyes. Her team always ensures that items are handled accurately, timely and finds creative solutions for issues that arise. Maria and Erika are always going above and beyond to make my job easier, to make me look good to my customers or colleagues or just helping me with what I need to be better. Erika is the best sales representative because she always calls me with information I need to know or tools to improve my business but doesn’t waste my time with gimmicky things. On multiple occasions, she has driven out to my listings or wherever I was to give me flyer holders or booties for my open houses, whatever I need she’s there to fill the gaps. Never inconveniencing me and always doing it with a smile and a good laugh! I love how they feel like an extension to my team, which is why they are the only escrow office I call. Escrow and Title are everything in a real estate transaction, do not gamble on a novice call Maria Herr to guarantee success!

Horrible, incompetent service. Unable to draw up docs correctly. (had to do them twice and resign twice!). The title officer barely spoke english and couldn’t explain anything, which is annoying when you have a huge stack of financial docs to get through.
Not only would I not use them again, I’d also not use any bank who used them. I love my mortgage private banker, but he is off the books until he switches title services.

Surprised this title company isn’t getting any love on Unilocal!Maria Herr is my escrow officer and does a terrific job with my transactions and also my colleague has been using them for years and he’s a very successful agent. They say, your only good as the people you have working for you. Thanks First American Los Altos!

I just purchase a home recently and the seller has chosen this company to do the title and escrow. I would say that the staffs at this location is totally incapable of doing the paperwork correctly even though they have done it for years.
The staffs kept on taking their own sweet time to process the escrow paperwork. To make thing worse, they made simple mistakes here and there.
As a result, the escrow was delay for 1 whole month. That is outrages and I will strongly recommend people to avoid this company at all cost.