1st Lock & Security

For years we have been trying to get all the doors and locks working properly at my bosses house. Gary came out and fixed them all! On time, reasonably priced, and a genuinely nice guy.

Excellent service and great people! I would highly recommend to others. Top Notch! Worked on my office security lock when others couldn’t figure it out and I will use them from now on.

These guys are so nice.
I called to find out how much it would cost to open up a suitcase with a built in lock.
I never lock it and the TSA searched it while checked and locked it.
They told me over the phone what a common default code would be.
Saved me time on a busy work trip. I’ll definitely recommend these guys and go to them next time I need a locksmith.
Most other places I called were «mobile only» and could only give an estimate after I agreed to pay for them to come out to me.

Stopped by their shop to ask some questions about the front door lock and some other lock related problems before having them come out to fix the issues. They took the time to listen to my questions and gave me very helpful answers. Very positive impression.
Thanks!

I called these guys A nice gentleman named Gary
Answered my call was very polite and was able to help me because he was willing to squeeze me in to his schedule
He arrived promptly with Zack and they did exactly what he said he would do and left I’m Very impressed With everything
Good guys good service
They deserve 5 *****
Tom

We were super impressed! Gary and his assistant just rekeyed our house. Gary answered when I called to inquire, promptly booked our appointment, and showed right on time. They cranked it out and did an amazing job! Refreshing and impressive! I would definitely recommend!

What a gem! Great service and a great price. My keys were made in less time than it would take for me to find someone to help me at the «big box» store!

Charges too much for labor and I wouldn’t recommend them to anyone.

Very professional, fast service for my business. I highly recommend them.

The guys at First Lock are true professionals! They are accommodating, prompt, and very knowledgable. I’ll never use anyone else!

What a quick, professional, nice fellow is Gary. I never know if I should let out the secret but … well, he was closed, and he opened up his store to service our lock needs on the Friday before the fourth of July. [Then we were late ~ Sorry Gary.] I could not believe how fast he keyed all of our new locks to the same key. The store was quite nicely lit, with some cool stools for customers to sit on, which was nice. He had a good assortment of key related items and I bought some. A nice experience when you need a full-​service locksmith.

We initially called another locksmith to replace the lock on our front door, and they gave us a quote (~$ 50) but said the earliest available appointment was Monday (a few days away). We needed the lock fixed urgently, so we called this locksmith and asked for a quote. Interestingly, rather than giving us a quote, the guy started asking a bunch of questions about the lock, brand of lock, etc. We were initially upset that he wouldn’t just give us a quote and was asking us to figure out all this random information, but then… He proceeded to give us detailed do-​it-​yourself advice, explaining how we could fix the lock by getting a screwdriver and removing the plastic ring and metal shield on the back of the lock. His helpfulness and willingness to take the time to understand our situation was astonishing, not to mention his knowledge of the various locks. By the time we got off the phone with him, our front door situation was completely resolved, without us paying a penny. Needless to say, this company has earned a loyal customer for all our future needs!

These guys responded to my lock emergency right away and fixed it that same day. Very professional and polite, got the job done when I needed it.

I need the locks changed when I moved into a new house. I called 1^st Lock and Gary was able to come out the same day to change my locks. He changed the locks and made me as many keys as I wanted on the spot. The whole thing took less than an hour.
I am very happy with the service and responsiveness, and I highly recommend 1^st Lock!

I have a over 20 yr old Caradco wood/​alumuninum glass slider door. Caradco was well known in the mid and eastern US. The door supposedly had a lifetime warranty but the dealer that installed it said they no longer carried it and would not honor the warranty. The lockset was broken and was a European design. Could not even find a replacement on the internet. IN COMES GARY — OUTSTANDING — he gave me a temporary solution, then found and ordered the replacement, came in and installed in 20 mins.
Gary is pleasant to deal with, has very deep knowledge of all types of locks, and makes you feel that he will go the extra distance to take care of you. Now… Gary is only person I will call if I have a lock problem.

I bought 4 deadbolts (2 are keypad entry) and needed 3 deadbolts re-​keyed to have 1 master key. I contacted a few places I found on Unilocal and they didn’t bother to reply… but that wasn’t the case with Gary. I sent him the same email I sent the others (with links to deadbolts I bought) and he replied right away with a firm quote and time estimate of when they will be done. I brought them to his shop and just as he had explained, was re-​keyed, repackaged, additional master keys made and I was off to work without surprises. Gary and his staff are very professional and efficient. Definitely a great Unilocal find.

Extremely professional and prompt. They were able to unlock my stuck safe in no time. Very honorable and very reasonable/​affordable. I will definitely recommend them and will go there again myself.

The lock on our front door at home is old, I’m guessing about 3 days older than water — since it basically didn’t work. The deadbolt was fine, but the bottom lock was always a dud — it would hold your key hostage and was unable to unlock it. Dumbest. lock. ever. I just placed tape over it and didn’t want to bother calling anybody.
Gary was our guy who replaced our locks at work, always nice, personable, and chatted with everyone — so I gave him a call. He came over and inspected — and rattled off some dimensions as I obediently nodded my head in approval as I knew what he was talking about. He went out to the truck and came back a few minutes later with a working door lock! Yay!
Prompt, courteous, and a real treat to work with! Gary is now my go-​to guy for locks.

Gary came out today to change locks and hinges from our new door back to the old door. He also added weather stripping to the bottom of the door. When I initially called him the other day, he said that he’d come over between 2−4pm. Guess what? He came exactly at 2pm. Gary’s work and attention to detail is outstanding. Also, what impressed me is that he is tidy & meticulously clean – his tool box, his appearance and his work van. I highly recommend Gary! He is a professional.

We really appreciated Gary’s responsiveness & attention to detail installing the hi-​tech security lock on the front door of our business. He came out same day, got the unit installed & we were passing out security cards before end of business.
I’d definitely use Gary for future work at the office & would definitely have him come and service our home needs.