On Time Shutters & Blinds

I strongly advise NOT to get your shutters from here! I had vinyl shutters installed a year ago and feel completely ripped off. The louvers keep coming loose. Its an easy fix but its becoming a nuisance having to do it almost every other day. I complained to the company after a few weeks but all they could do was a send a guy to look at it. After spending 2k on shutters (on two large windows in the living room), I am extremely disappointed in their customer service and quality of work and product. I recently had another shutter company come by to install shutters in my guest bedrooms and they took one look at my living room shutters and said it was «cheap quality.» The sales rep definitely did a good job on selling me on such a poor quality product. My bad. Lesson learned. STAY AWAY!

Well I thought I’d wait until Ontime «fixed» my issues with my shutters which was BS. Honestly the bypass shutters on both my bedroom and living room patio doors needed to be reinstalled… BUT I knew better. I did business with Ontime Shutters not the third party installation company they no longer use anymore. Yet I suffered because I got caught between the install co. And Ontime. The shutter doors are fine… the frames are the worst. Not well crafted and poorly installed. Initially when I checked out all the wrong I didn’t really see just how bad the install was. I will not continue my rant but I’m extremely disappointed so yay Ontime Shutters for the money you made and so sucks for me to spend few grand and be utterly disappointed! I want to give 0 stars!

This was my second time dealing with this company and it seems things have changed within the company since the last time I had shutters installed in my house (almost 2 years prior).
First off, I will start by stating that my shutters look great and the person who installed them was very polite. But, a warning to anyone wanting to use this company, when something goes wrong, you will be stuck trying to fix it with NO help from them. Be aware!
I ordered my shutters on 3÷18÷13 and did not receive them until 6÷29÷13. I did not receive any courtesy phone call giving me an update on my order within those 3 months.
When they finally came in, there was a problem. One shutter for a door was missing. The person who had installed them told me to keep the money that was owed to them and he would talk to the office about the missing shutter for my door. I never heard back from them.
I called them in July to ask them about the remaining balance and when they would find and install the shutter for my door. The person said she would look into it.
I received a phone call back in October asking me if I just wanted to pay the balance without the installation of the shutter for the door. I said, «No. I want the last shutter that I was promised.» She said she would call me back. I never heard from her again.
3÷7÷14 I called On Time Shutters to find out if they ever intended to fix this problem because I don’t want to be sent to collections due to nonpayment when I have been trying to have them complete their job. I talked to Karen and once again she said she would look into it. I never heard back from her. Are you seeing a pattern?
On 4÷17÷14 I called and talked to Monica and finally just said that I don’t want the last shutter. I just want to pay the balance and be done with it. She again said she would look into it and get back to me. I told her that I had heard that twice before and didn’t expect to hear from them again. Of course, now I am offering money without having them do anymore work eventhough they had not completed the job. So, I should’ve known that I would receive a call back almost immediately with a price that deducted the value of the missing shutter.
So, it has been over a year and I am still dealing with them and their incompetent staff. The only reason I gave them 2 stars was because the shutters that I received look great. The customer service SUCKS!
*Update:
I received a call from someone working there named Roxanne who I have never dealt with before. She was probably the lowest man on the totem pole because all she said was «sorry about that, but can you give me your credit card number?»
So, I paid them for the work minus the door they didn’t finish and not one person with any authority called to apologize and do some PR work to fix the ruined reputation of this establishment. Sad how businesses, even small ones, don’t think they have to fix something THEY broke. I had them at 2 stars… now I’ve dropped them to one. Great job On Time Shutters… and yes that’s sarcasm… again your customer service SUCKS!!!

Worst experience of my life. Unprofessional does not begin to describe this company. I got my blinds weeks after promised, and only because I threatened to cancel my order. They tried to overcharge me. The installer was unprofessional and lacked the proper tools (I had to loan him my tool set). The customer service was beyond useless, and when questioned, became belligerent.
STAY AWAY! I CAN’T STRESS THIS ENOUGH! YOU WILL REGRET IT!

We ordered roman shades for the entire house. At first we were given an estimate which changed because a window was forgotten then as we agreed to proceed the price changed again because something else was not taken in to consideration. At this point I was not comfortable to move forward with this company however my husband did. Although someone was at the house twice to measure all windows/​doors one shade turned out to short. Two of the shades had already broken strings one even before mounting the other one right upon first use. The Installers were very, very nice however far from professional. Drilled holes which needed to be patched and painted over, left fingerprints all around windows and they were as slow as a snale. For having paid $ 8000+ the quality appears to be low standard. I regret so much for trusting this company to do the job and would not recommend them to ANYONE! When pulling shades up they wrinkle and stay in this position which doesn’t look good not when they are open nor pulled up. The only answer I got was it will get used to stay in position in time. I’m too short and cant adjust them every morning?!
Hope this review helps others to make the right decision and use someone else!

Received a msg from the owner asking me to give them another chance and to ask for Michael. I have done so and set an appt for the 29^th. I will keep you posted as to the outcome.
The day of the appointment came. Michael was on-​time and efficient. Just received his estimate.

We recently decided that we wanted to replace the blinds in our house. A friend recommended On Time Shutters and Blinds and so we gave them a call. We knew nothing about shutters or blinds or how we wanted to proceed and we found the staff to be very informative and helpful in helping us make the best decision. I especially appreciated the low pressure sales. I never felt that the salesperson was pushing us towards shutters over blinds (given the significant price difference) nor did they seem overly pushy. We told them that we were in the initial research stages and they were very respectful and provided lots of great information which ultimately (a month or so later) helped us decide on shutters.
The time lines they gave us were reasonable and they were certainly «on time.» Everyone who came to the house was professional and efficient and did not make us wait around all day for them to show up.
We are so happy with our shutters and we are glad we splurged a little and went with them instead of blinds. I didn’t think there would be that much of a difference, but I was dead wrong. The shutters just look «classier» and more finished. They look beautiful, help keep out the light and even help with the temperature in our living room more than I ever thought they could.
We are very happy with our experience with On Time Shutters and Blinds and would highly recommend them to anyone.

I ordered wood shutters and a few sets of blinds, I was hoping to get my blinds at the same time, but it didn’t work out that the shutters could be delivered in the short amount of time as the blinds.
In the end, the shutters took a week longer than expected but the customer service here was really great. They constantly kept in contact with me regarding the status of my installation. My shutters and blinds are beautiful and I would recommend this company to my friends.
Definitely worth wait. Thank you!

Just got some great vinyl shutters — these are awesome! to be honest, I was skeptical at first, I mean vinyl? Who wants plastic in their home? They look amazing — just like wood — you CANNOT tell the difference. The best part is, you can take these down and put them in the shower to wash them! Product was delivered and installed on time, and on budget. Definitely recommend!

I was a first time buyer looking for Venetian blinds, so I wasn’t sure where to start. I’m so glad that a friend recommended On Time because James is a great design consultant and beat any price from a competitor! I have already gotten many compliments on my new blinds thanks to On Time!

So true what Bob K & Vickie F say about «ON TIME» Worse experiance ever my shutters took 2 months to get here and 3 more weeks to get install… If you read clearly the comments from Jared M, Melinda & Haleigh T are ALL FAKE! I call for status almost every day… talk to Sharon poor lady she seem lost, talk to Roxanne no idea what was going on then got Karen on the phone RUDE… OWNERS Change the name you have done it 2 times before you should do it. again.

First of all, their name is not anyway close to how the business is run. I thought three day blinds was bad, but wait until you start dealing with this business.
On time? I really do not think that they thought twice about naming their business «on time». I think they are being sarcastic by naming it «On Time» cause they definitely are not on time in delivering shutters and blinds! Maybe they can deliver their other products on time? OH WAIT! they only do shutters and blinds! My sarcasm is much better than theirs. That’s what they get for making me wait much longer than they said on the very first day!
They will NOT be on time to deliver your shutters and/​or blinds, but they will charge you first, keep telling you it’s coming in… 4 – 6 weeks goes to 2 months, 2 months goes 3 and 4 months! If that is not bad enough, you have to check in with them to see what is going on. It probably would have been 5, or maybe even 6 months, had I waited for them to contact me.
The hassle that you would have to go through, excuses that you would get, and waiting long periods would definitely be not worth it, even if they offer discounts. Their prices are actually the same as any other company. Call around and you will see what I am talking about or just take my word for it since I did the research already (I have no doubt that the salespeople will try to make it sound like their prices are the lowest and the best though).
When I called them, the lady who answered the phone (I think her name is Karen or Lauren) had such an attitude.
That is my true awful experience and now you have it so other people won’t have to put themselves in this same frustrating situation.

Buyer Beware… they do not fill your order but send it out to companys that have bad ratings with the BBB.
In my case Century Blinds filled my order and customer service thus far has been a nightmare. Broken shades, 2 week wait for repair and a scheduled appointment that is 1 hour late.
I spoke to a customer service representative from On Time and have so far received no support to rectify the situation.
They are not #1 in shades or customer service as marketed in the Los Angeles Time paper.

If your dealing with Los Alamitos «On Time Shutters and Blinds,» beware if a salesman named «Mike» comes to your home. Although pleasant enough, he not only misrepresented the brand of the shades, he suggested a product that could not offer the necessary privacy for the type of window. Additionally, he measured the window incorrectly. As a result, when the installer arrived, he found the largest shade was much too long. This misstep resulted in no coverage for the master bedroom for a week and a half as the installer had already taken down the old shade and discarded it.
I made several calls to «On Time,» in an effort to ascertain when the shade would be ready as I had no privacy from the street. I spoke to Maria each time. She was very professional and helpful, however, I never heard from Mike (who turned out to be the owner of the franchise). He was responsible for the problem, however never attempted to make contact to ensure me that things were being handled or to apologize for the inconvenience. Ultimately it was the manufacturer who came to install the cut down shade. The new shades did not work properly but he had them fixed.
Mike has never been available by either his cell phone or his office phone to discuss my dissatisfaction with his service and product. I still have shades that leave gaps and do not provide privacy. After leaving two voice messages for me early on, and never making contact, he no longer bothered himself to return calls after repeated requests. I know my job was probably not a large one in the grand scheme of things, however, I would still expect a little consideration and customer satisfaction. Mike proved to be very weak.

I have purchased many shutters over the years. Never have I had such a terrible experience. The shutters themselves were not the problem. The installer did not know what he was doing. I was told he had thirty years experience. I am not sure he was thirty years old. The shutters when open would not stay open. One of the shutter slats hit the window so it could not open correctly. It was a friend of mine who pointed out that there was a part missing. It was never mentioned to me by the installer, I had to point it out to the company. After Mike the owner repeatedly ignored my calls for months, a letter threatening a lawsuit got his attention. I was given many excuses. He feigned ignorance. Even though I had left messages for months which his office acknowledged. Eventually, the installer returned. He was an hour and a half late, on an early Saturday morning. When he left I had to use WD-​40 to stop the squeaking of the hinges. The owners do not take customer complaints seriously. I would never recommend them.

I needed to get shutters and blinds in my house. I contacted OnTime shutters and Blinds. Mike came out and suggested the right shades for upstairs and some really nice blinds for the family room. Within a week Steve came out and did a fantastic job installing them. The install is clean and everything looks beautiful I can’t wait for the shutters now to complete the living room. It gives the house a whole new look. Thanks guys — — great job!