ABC Swimming Pools and Supplies

This swimming pool supply and equipment store, also is a U-​haul supplier of rental vans and trucks. I rented a U-​Haul cargo van thru the U-​Haul website. Nearest location to pick up the cargo van was in Los Alamitos, California. Because it is a pool supply and equipment company, I was not sure they also had the rental truck business. I phoned them to verify the reservation the morning of the pick up… they confirmed the reservation. No hassles in picking up the van and returning it. They take credit cards.

Stay away if at all possible. Prices crazy high. Do your research and you can buy on the Internet for less than half. Multiple billing issues: ie billing for work not done (estimate only), invoicing for work paid for at the time item was picked up (believe me they would never, ever let an item out of their store, unpaid). Won’t accept credit cards (who runs a business like that?). Final straw today, showed up for repair work which I cancelled when I found the broken part which they quoted me $ 475.00 for $ 230.00 on the Internet.

I WAS a loyal customer for about 7 months, going in nearly every week for water testing and purchasing all of my chemicals strictly from them (along with one major service on my filter). We just purchased a home with a pool and I am new to the game. I figured that was how it worked, I rely on your water testing to keep my pool healthy and in turn I purchase my supplies from your business. Win, win situation, right? Anyways, during my last visit the young man behind the counter gave a little attitude when testing my water and made a comment in regard to «customers should be testing their own water and they were only there to help troubleshoot if there was a problem», he then returned my test bottle and told me, «everything looks perfect». I was suspicious of the results because I had been out of town for a couple weeks and had not added any chemicals to my pool in that time. So the next day I took another sample to another store to have it tested and it turned out that I was correct, there was no chlorine in my pool and it also needed acid. The young man had not even tested my water… By the way, there were no other customers in the store, I guess I must have interrupted his game of Angry Birds… So, long story long, I am looking for a new pool supply store that appreciates their customers.

Our not quite 3 year old Pentair StaRite Pool Heater stopped working. I spoke to Dani at ABC on the phone and she walked me through some steps prior to sending a repair guy out. She was very helpful. Unfortunately the heater still would not kick on. Brian came out today to do the service call and was extremely honest, repaired the heater efficiently and replaced our pressure gage on the filter also. It was the exact part my husband said it might be. Thank you Brian and ABC Pool!!!

This review is in regards to their u-​haul side business. Be sure to double check them on everything because they failed to include our dolly (then attempted to charge us for it) and give us a truck that had been swept inside. But, the girl at the counter will ask you 17 times if you want to buy extra insurance! No manager ever called to apologize even after it was requested. BAD customer service. Go elsewhere.

please never use rental car. they are cheating fuel tank capacity
I charge fUll fuel Tank But they say No. I had to pay
never go again It was not Honest Business doing

I rented a truck here and was charged twice for it. which caused $ 70 in overdraft fees to be charged to me. I spoke with Angelica who repeatedly told me that she did find the double charge and that she would «try» to get it reversed.
She didn’t understand why I was upset about this and couldn’t figure out how ABC Pool took money from me. Money that I won’t have for the weekend or things that I need to spend it on. But they have it.
Never will I be back to give them any business and I will make sure my family and everyone else I know who owns a pool to stay away from these people.

We had nothing but problems with ABC Pools. We hired them for a weekly pool cleaning and the first two weeks, I had to listen to the pool guy, an elderly gentleman, complain that my pool was too big and he shouldn’t be here and he was doing them a favor, etc. Eventually, I asked for someone with a better attitude. They gave me someone younger and friendlier. However, it seemed my pool was never clean. One day, I watched this young man come in, from my bedroom window. He checked the water and put in some chemicals and left. I went out and the pool had not been cleaned at all. I went to the store and told them and the woman there told me he did clean it, as she had a list of what he did. He came in as I was there and I told him I watched him and he was there for less then 5 minutes and never brushed or vacuumed. He denied it, of course, but I saw what I saw. We moved on to another pool company.

I wish… I wish… I wish… Oh how I really wish… I didn’t have to come to ABC Pool Supply!
Why? ‘Cuz I wish I didn’t have that money pit of a hole in my back yard that’s just sitting there filled with water.
Why? Not a single body has been in the previously mentioned water filled hole in probably 6 years (well, there was that baby skunk that fell in a couple months ago and the opossum a couple years ago…).
Why? The need to run the pump and filter a few hours each day and keep the «right enough» mix of chemicals to prevent said water filled hole from turning into a disgusting, green algae laden, mosquito breeding love nest.
Why? I’d like to save the extra $$$ this water filled hole requires each month for water, electricity and chemicals.
So this is why… I wish I didn’t have to come to ABC Pool Supply.
However, since I do go there, it’s been a good experience as they are very friendly and quick to load the chemicals in my truck for me.
ABC pools is «A-​OK».
(and cash only)

i rented a u haul here. it was fine.

Well, you see it’s like this. We are having this problem with our pool. Keeps getting Green on the walls. I brush, vacuum and a few days later Green again. It has the right amount of chlorine, a little on the high side (they checked). The pH is good (they checked that also). So why? We have been to other pool stores and really got no help. I guess they just wanted to sell us SHOCK. Which is why we went into ABC in the first place.
Now these guys at ABC, they where very helpful and upfront. We explained our dilemma to them. They explained that the use of the «floating» chlorine (which we have used for years) was BAD for our water. That the tablets used other chemicals that caused the chlorine not to work very well. It all makes since I guess. «so you wont sell me shock?» «I will but you don’t need it. Here’s what you need to do…».
We walked out of there with 2 cases of Liquid Chlorine (about two months worth. A lot cheeper than tablets I must say). A new brush for the corners of our pool. And instructions on how to FIX our problem.
«Do this and bring a water sample back in about a month».
I’ll do what they say and return with that sample. We’ll see if they are as great as I say they are.
Why did I not give them a 5 star rating? They need to post their hours on their website… I don;t know their normal hours but I can tell you that they are open until 3 on Sunday :)
BTW they have some really nice things like deck showers and pool toys. Nifty brushes and stuff like that.

I don’t even have a house. I live in a crap shack apartment complex that is being overrun by more ex-​convicts and drug abusers by the day. Why am I shopping at a pool supply store?
Well my fiancé bought a raft/​float thing for us to use in our community pool a couple of weeks ago (maybe 10 days ago) and she indicated that she had a hard time finding one. I guess she went to 3 stores, and ended up getting the same one everyone else has at the pool because it was all she could find.
Has anyone noticed that? I know it is probably not on the top of anyone’s monopoly list, but there seems to be only one maker of pool floats/​rafts anymore, unless you want to shell out $ 200 on one from Hammacher-​Schlemmacher (sp-​whatever) or Brookstone, and who wants a refrigerator/​TV/​microwave built into their pool float?
Oh yeah… the raft. Of course last weekend one of the local drug abusers broke it. I guess she forgot she still had a needle in the pocket of her bikini. We got exactly 24 hours of inflated use out of it.
Back to the shop. It is right across from the office, so on a whim I decide I will see if they have floats/​rafts in addition to chemicals, buckets, brushes and the like. Well they do! They have quite a selection of them. At least 15 different large raft/​floats and many smaller ones too.
Prices seemed exorbitant, but I wager that has more to do with the aforementioned monopoly than with the store. The prices were odd amounts like $ 57.30, which to me means they have a standard markup over wholesale and stick by it. The store really had a lot of other cool stuff too. If you have a pool, or want some pool toys, it is worth checking this place out.
Another warning. NO CREDIT CARDS ACCEPTED. This was no big deal to me, and it seems that they have this policy to save the interchange fees charged by the credit card processors. Probably a very common thing for places that do a lot of contracting nowadays. Anyways, Cash, check or debit only.