Sears

My service was great from start to end. We had a scheduling conflict initially but the Sears home service team was great with rectifying the problem and committed to providing great service. My technician Jermaine R. was exceptional. My carpet was cleaned and ready to go within a hour. Please ask for Jermaine R.

do not use this service. the customer service is awful.

We had a very bad experience with the Sears carpet cleaning unit out of Lorton, VA. The price was good but the service was not.
The team did not move ANY furniture even though their instructions said that our furniture would be put up on small blocks (it was not). I ran my hand under our bed and chairs; the carpet was dry there.
Crew members had an unhealthy interest in and asked lots of questions about some of our expensive home furnishings and guns I have mounted on our wall. This upset my wife who was home alone.
They said the carpet would be dry in 24 hours. It took 72 hours.
Sears offered to come make it right but we didn’t want that crew back in our house.
I’m sure most Sears crews are professional and competent. I can’t say that about the crew we got.

3.5
I went through Sears to get my carpet, air ducts, and dryer vents cleaned, in addition to getting my blower motor repaired.
Sears has a good deal, any 3 carpeted areas and a free hallway for any area up to 250 sq. ft for $ 99. They sent two work crews in one day, both crews were
Very nice and professional in uniform. I am funny about people coming in to do work for me in street clothes, as when they show up and you don’t know who or what
You’re dealing with? Even with a uniform you still don’t, but I like uniforms.
They cleaned the air ducts and dryer vents first. I went on-​line and did the survey right before the other crew came in to get a 10% discount off of my carpet cleaning,
I was able to apply the discount right then and there. The air duct crew was nice, but not great on cleaning up after themselves, they should have wiped up the dust that was sitting on top of the washing machine, in addition to this they left behind glasses, a screw driver, and a ladder? The carpet guy made sure they got their stuff back. I don’t know how you forget your major items needed to complete your next job?
I like for people to explain what they are doing, kind of like a check list talk at the end of the services. Show me the clean dryer vent and the cleared debris, so that I can get a sense of what you’ve done. SEARS does not do this.
I think they did a pretty decent job overall, I like the carpet cleaning service better than Stanley’s, but I think I would opt to find another air vent duct cleaning service next time around. I liked the guy who cleaned the carpet, because he did not try to sell me any additional services, he got every mark humanly possible out of my carpet, working quick and efficiently. Thanks James Keith!

Arrived on time but like all sears sales the pitch came when they arrived. When I did the on line est. it was $ 200.00. When they checked out the rugs it came in at 500.00. Told them it was to high they lowered it to 400.00. Ok they added stain blocker Deo. and stain resistant. But I was sure that was in my original est. Now what that being said they told me they don’t move furniture except for small items. So no beds no sofas no chairs no end tables. Will I ever use them again NO. You would think I would learn by now Sears what ever service you what or need They always up sell you. That is their aim that is their focus.

Earlier today, my good friend called me. She said the Sears guys were at her apt cleaning her carpet for a $ 114 cleaning special she had booked them for and that she felt really weird because the guy did not want to take a check (even though she had confirmed with the company at the time of booking that they did), and when she relented and gave them her debit card, the guy pulled out a pencil and etched it on a piece of paper. She asked me if she was getting ripped off, and what should she do because she had never seen someone hand etch out a card — this isn’t 1983. These things can usually be processed right away.
Anyway, I reassured her that Sears was a legit company and she probably had nothing to worry about, although I did find it strange that the guy refused a check. She went ahead and signed for $ 114, and PHYSICALLY HEARD the guy call in the amount of $ 114 over the phone.
Imagine my dismay, when 2 hours later my friend calls me crying that she just called her bank and Sears has put in a charge for $ 345 dollars. Yes, you read that right, THREE TIMES the amount of the agreed upon service. Upon calling them, they state their managers are out of town and to look at her receipt. Apparently, the guy HAND WROTE some additional services on the side of the receipt AFTER she signed and WITHOUT her consent.
I feel bad for being the one who reassured her everything was probably fine, but this is just one more example of how you have to listen to your gut instinct and hers was clearly spot on.
Oh, and upon calling them back — they said they do accept checks, and that the only thing they do NOT accept is CASH. There is also another similar complaint online:
Go with Stanley Steemer — I haven’t had problems with them, and my friend said they do a much better job.
Also, the service was rendered in Laurel, MD out of this location.