Public Storage

Run away from this establishment! I stored my belongings while my house was being built for 6 months. When I came to get my stuff, everything was water damaged due to many leaks in the unit and mice had eaten away at many pieces of furniture. They were not apologetic at all. They are rude, lacking customer service skills, and do not maintain their units. Never, ever ever use them. I promise you will be sorry!

I wouldn’t even give this Public Storage location one star, but it won’t let me give any less.
By far the worst experience with a storage facility that I have ever had. I was in a hurry to get a unit, so I just reserved a cheap, small unit online.
Upon arrival, the employee took me to the unit and opened the door for me, which was an inward swinging door… the dumbest thing possible to have on a storage unit because then you can’t use a good portion of the space. But whatever, I didn’t have time to have her look up a new one and my things would fit in the unit regardless.
After taking an hour or more to move everything in the unit, up a set of stairs… we got to close the door. The only way to do this is to pull the latch and the secure it and put a lock on it. Well, when I pulled the latch, the entire mechanism ripped out of the door! This was not noticed my us before moving everything in because the employee opened the door for us. And after taking all that time to move we were NOT going to move into another unit in a different section so we asked for it to be taken care of. The door wouldn’t even close all the way so my stuff was just sitting there behind a cheap plywood door with a broken latch.
The issue was NOT taken care of that day. Or the next day. Or the next day. Or the next day. Finally it was fixed after hours on the 4^th day! And this was after me talking to 2 different employees, the property manager, and the district manager.
I was especially angered by the attitude and response of the district manager, Sal. He was the one who the employees needed to be notified to have it taken care of in order for anything to be done. When I finally got his phone number so I could talk to someone who could actually do something, he had an «I don’t care about your problem» attitude. He was notified of it, but didn’t check his e-​mail one day. The next day, some other things came up and he could not make it out to fix it. The security of my personal belongings was not made a priority by him.
First of all, they shouldn’t have been selling a unit that had a broken latch. And when they were made aware of the problem, they should have fixed it IMMEDIATELY… especially with someone occupying it. To top it all off, he wasn’t even willing to give me a lower monthly price on the unit.
I will be looking to take my stuff elsewhere soon.

I have one unit in Davie, Florida. There is no lighting in the unit and very little light on the grounds. The insulation on the ceiling is torn with fiberglass hanging down in several spots, and the roll up door is old and hard to operate. Price is good, service is good. I have another unit in Lorton, Virginia. It has lighting in the unit, and good lighting on the grounds. The roll up door operates easily. Service is good, price is good. BUT, I went to the unit today and an animal must have found it’s way inside and urinated on a couch in two different spots. It smells horrible, like cat pee. I looked around, and there are holes that go through the wall to the unit behind. The holes are around the bar joists near the ceiling. I’ll attempt to steam clean the couch this week. Also, both units advertise $ 1 for the first month out front of the building. Both times I was told that it’s only for certain units and mine doesn’t qualify. A bit misleading.