Public Storage

I like the Storage facility; however, experienced a bait and switch of prices after loading one unit and realizing being disabled, it just was too hard to access. They moved me to a more accessible unit and ‘after’ we moved the entire unit again, they tried to raise the price. I was very upset, but the manager worked it out. Things were smooth for a few months, but then they suddenly «raised» the price. Still bait & switch, just waited a few month to look like a price increase. Very unhappy!!!

I am a huge fan of Crystal’s, she was polite, prompt and a complete delight to meet. Keep up the good work!

Crystal is great! She had helped me out several times and is always helpful and friendly. Keep up the great work!

This is the WORST Public Storage with which I’ve done business! I’ve had an overpriced (at just about $ 162/​mo for a 10×7.5) unit since May 2010. My unit is accessible by driving to the lower ground area and going through the doors on the bottom of this 3 level facility.
Since I’ve rented there, I’ve visited my unit on many occasions only to find that the doors to the main lobby area of the bottom level are wide open or completely inaccessible after entering my door/​gate code. One time, when my gate code didn’t work, I pressed the Call button on the keypad and the VERY UNHELPFUL manager told me to just pull the doors open with my hands. These are SLIDING doors! She told me to pull OUT (in the same fashion that that the doors were frequently swung wide open! Angry? Oh, that’s just the beginning of my sentiments toward Public Storage, right now. The manager never even apologized for the inconvenience!
Fast forward to July and August of 2011. On Saturday, July 30, 2011, my husband and I drove 30 minutes to get to my storage unit (N. VA traffic) to pick up a couple of bins. We got there around 7:30 in the evening — office closed with unit access until 9) We got inside the lower level only to find NO CARTS anywhere on that level. My unit is not easily accessible to the front door — in terms of carrying anything to or from my unit. We NEED to use a cart and they’ve always been there when I’ve gone there before. So, we went to the 2^nd floor — NO CARTS. 1^st floor — NO CARTS! So, guess what? We had to go back home.
The next day (Sunday, July 31), I called the 800 number for Public Storage. I reported my concerns and the woman on the phone told me to call the district manager — Fatima (or something like that). I asked why, after calling the 800 # to talk about my issues, I still had to make another call… and then asked if THEY could give the District Manager MY number and complaint and ask her to call me! The woman said the DM would call me within 48 hours. She never called and today is a full week later.
So, later in the day on July 31, my husband and I went back to Public Storage and, again, no carts available on any level. This time, the front office manager was there. I tried to go into the office from the hallway, but the door was locked. I banged and she came. I could see carts inside the office and told here there were no carts anywhere else and I asked for one. She said she’d need to see my driver’s license. Of course I didn’t have it because it was in my car, 2 levels down! I got angry and told her it was ridiculous, especially after I already used my personal code to access the building through two different sets of doors and again on the elevator. She brought me a handcart and in a nasty tone, told me to bring it back when I was done. When I was done, I took it to the same LOCKED office door and banged, again. She wasn’t even in there! I looked behind me and she was strolling down the hall on her way back to the office. I left the cart and walked away. She was such a nasty woman to me, before, that I just didn’t want to talk to her. She saw me leave it.
On Friday, August 5, I called the 800# for Public Storage, again… and told me story with the new details, again. The woman offered the DM’s phone number. I declined, since she never returned my call. So, instead of asking for my name and number, she gave me the Regional Manager’s name and phone number and I called. I spoke with her about all of my concerns and she said she’d look into it and then asked if she could get back with me on Monday. Fine… whatever. At least, she seemed to care that I was angry.
On Saturday, Aug 6, my husband and I went to my unit — AGAIN. This time, I parked on the main level, took my driver’s license to show the front office person (the same manager woman who is always there), and went in to see about a cart. They were all in the office — again. I told her I needed a cart, held out my license and she just took it out of my hand and sat it down. I waited for a moment and asked if she was going to give it back since she verified who I was. She said she was keeping it until I brought the cart back and, oh by the way…“You have to have it back by 5 because that’s when I close.” Unbelievable. My husband drove our vehicle to the lower level while I took the cart via the elevator. When we were done, he drove the car to the upper level while I took the cart back through the inside. Again, the hallway door to the office was locked. But, the manager saw me standing there… and walked the other direction! I banged on the door. She opened it, just enough to hand me my driver’s license and to try to pull the cart in. I said I needed to go out the front door to get to my car. I had a few words with her and left. No name calling.
I’m getting my things out as soon as I possibly can. Ugh… Stay away, if you can. Anywhere else would be better.