Starbucks

This Starbucks is consistent, clean, safe & the staff is super friendly. I can order a drink, grab a comfy leather chair & veg out having «me» time alone & no one messes with me at all! Occasionally the floor is in need of sweeping but that’s my only interior complaint. The parking lot is awful but that has nothing to do with Starbucks.

It’s a Starbucks. It’s got coffee. Try the flat white. And the mango black tea lemonade. And the madaleines. And download the spotify playlist. Get some stroopwafels. Chat with the baristas. I encourage you to purchase the reusable travel containers as well, there are some beautiful colors. And if you’re a fan of seasonal flavors, it’s a worth a shot to ask your Barista if they have any flavors left over post season! This location is also super safe and clean and filled with students, so great place to work.

Never had a major issue at this location. Drinks have always been right for me, tasted right, and the right size. Never had to wait too long in the drive-​thru or inside. I will say the workers tend to be too noisy sometimes if you’re sitting inside — slamming doors, etc.
I prefer this location most out of those in Longview.

I’ve been going to this Starbucks for the last 12+ years, so I am pretty partial to this location, and the staff. I travel frequently for my job, and have never once, in any other city or state, found a Starbucks that makes drinks like these guys do. It’s always great to get back home and have a drink here.

Counted 8 people on staff on the floor during prime morning yet only one taking orders?
Long line.
Need a new manager?

Reading prior reviews of this location, you would think that you are going to receive an inferior product with substandard customer service within an unfriendly environment, right? Wrong. I didn’t see any of these things.
Apparently, this Starbucks is under a new management team. The manager (Lakisha) is quite a proponent of listening to the customer and getting the order right the first time, and the staff is far from rude. My visits at this Longview location (one of two in town, I think) found the service prompt and efficient. Even the seating area in front of the barista stand is so comfortable that you just want to kick back & relax to the sounds of the Starbucks music network.
The only thing that I truly hated about this location was the parking lot. WORST. PARKING LOT. EVER. I mean, really, Starbucks engineers??? Whoever designed this parking lot needs to be judo chopped in the neck! You design your parking lot to where it backs up directly into drive-​thru traffic? If a car hasn’t been t-​boned already in the drive-​thru, its a miracle. I really can’t explain it. I’ve even parked well across the street to walk over, yet with the way folks drive in this shopping area, you really do take a life risk.
Nonetheless, this Starbucks location is ok. For now.

The coffee is so much better than it was before! I go here nearly every morning. They are so friendly and so fast! The line is nearly always to the road but I’m on my way in 5 – 10!

They don’t really like to place our big orders. They are just too busy.

At most Starbucks you are greeted by friendly baristas. Not here! They don’t care. I was one of four customers and it took forever to get an iced green tea. When I lived here this was my «stomping ground.» It’s sad to see it run by unfriendly people.

I really wish I could have something positive to say about my visit but I can’t. A 25 minute wait in the drive thru simply takes away any desire to find something good to say. It’s just coffee. Why should it be so hard.

They somehow managed to do a remodel that lead to LESS seating and I’m pretty sure there is only one plug in this entire place. I am here for the first time today since the remodel they did a few months back and it’s terrible. I was able to put up with the sub-​par coffee because it was a good place to study once in awhile but now I will never return.

This location is the worst Starbucks I have ever encountered. Barely after 6 a.m., no crowd, no line in drive thru. I asked for 2 different breakfast items and was told they don’t have them. Settled for my 3^rd choice and ordered my tea and a bottled water pulled up to the window and was never greeted. This lady was seriously lacking in etiquette as she tried to multitask and take an order while giving me some seriously substandard service, even telling the ordering customer that she was trying to do too much at once. And when I tried to ask a question once she finally stopped talking to the other customer BEHIND ME… she blurts out HOLD ON A MINUTE…
It’s Starbucks!!! It’s not hard!!! I am a nurse and multitask and still maintain my manners.
Then after waiting… and waiting… and getting one item at a time with a wait in between tea… then water… then she hands me a food item I did not order. At this point, I just handed it to her, told her it was wrong and she could just keep it. I paid almost $ 10 for a tea and a water… simply to never deal with her again. Keep my $ 5…it’s not worth dealing with the stress of trying to get a refund… or wait longer for the item I ordered to be prepared (which costs less than what I paid).

The coffee is delicious but the service was horrible. I did not get to order everything I wanted because the speaker was broke and the woman kept yelling at me to order in a derogatory manner. I only was able to order one thing.

Early meeting. Must have caffeine.
Fast, friendly, accurate and good. What more do you want.
IT was crowded but no one waited long. They have this down pretty good. With it being crowded, must be doing something right, eh?

Very unfriendly and unprofessional staff. As a gold card member I was refused my free refill by a barista named Brian. I have never seen such a low level of customer service. I am a Starbucks regular but it looks like I will have to find another coffee shop in my area.

Bryan, the hefty, rude manager is perhaps the worst associate I’ve come across. This location is filled with unfriendly and unmotivated staff. Be prepared for a long wait and frustrating experience. Oh, don’t expect Bryan to grant you any Gold or Green level benefits if he’s on the clock.

This is a great place to enjoy your coffee and visit with clients, I consider this my mobile office

Great place to get your drink on.

This is the best Starbucks in Longview. The building is larger than the other one in town so there is a lot of seating as well as the standard outdoor seating. The people that work here are very friendly and are amazing at remembering peoples names and their normal drink.

On my way traveling thru the area and needed a break from driving with food & caffeine. The staff is very friendly & prompt with my order but I’m not too impressed with lack of speed of WiFi and few places to plug in my computer. I’ve been to a lot of Starbucks and other coffee shops, with constant travel throughout TX over the last year, and feel they could make some improvements for access.