Subway

My boyfriend and I ate here last Thursday, 7÷26÷12 around 2pm. I ordered a veggie avocado footlong but neither of us really watched it being made… didn’t really think I needed to based on trusting 15 years of eating and 3 years of working at Subway restaurants. With my first bite I knew the veggies were rotten. I opened up the sandwich, and the spinach was, in fact, rotting, the green peppers and cucumbers were slimy and almost translucent, the avocado was entirely brown mush, and it all smelled putrid. We went back to the counter and asked for a refund, she said we would have to call a manager because they don’t give refunds, and she turned and tossed the sandwich into the garbage before we could say otherwise (I would have at least taken a picture of it). We called and left a VM with the manager, Lisa, right then, and when she got back to us 6 (!) days later, she said to my boyfriend «Oh you’re the one who didn’t like how the vegetables were cut. I’m busy getting my daughter ready for college, I’ll have to call you back another time.» Which, of course, she did not. She was condescending and dismissive, and ultimately blew us off completely. I’m over the 7 bucks, but I thought I’d warn folks. This is the grossest Subway I have eaten at in 15 years (including the two where I worked), and don’t even bother trying to communicate with them, they are apparently too busy to care. Caveat eator!

I complained about two Subway restaurants recently where I thought that they were ill equipped to deal with rushes. This one does considerably better! The staff can get people through relatively quickly and hassle free. Sure sometimes there is a line and a wait but no 20 minute waits. The food is fine, not super great but it gets the job done like any other locations have had done for me in the past. Despite this heightened speed sometimes though the staff forgets to get you cookies, soup, etc. that you ordered. Just remind them and they will get the job done.