RidgeviewTel

HOLY COW. I pity the poor soul who has to deal with this rinky-​dink operation. Unfortunately, they cover some of the rural areas so they have a captive audience who has no choice. But they provide, without a doubt, the WORST customer service on the planet.
1. If you need customer service in the evening or on the weekend, they are CLOSED.
2. If they find they are at fault and agree to a credit or refund on your bill, you will never actually see that refund.
3. Your monthly bill consists of a single email, and if you miss that email and they don’t receive payment, they cut off your service without so much as a reminder email or phone call.
4. And this is my latest run-​in with their customer service person — always handled by a «Tasha» who has no business dealing with customers. She should be sitting behind the counter of a 7 – 11 slinging slurpees than servicing customers with a technical issue. I explain to her I’m having network issues (have had them consistently since their tower was hit by lightning in July) and and ask to schedule a repair appointment.
She tells me, «I just need to warn you… its gonna be $ 45.»
«Even if it’s your issue due to the lightning?»
«I can see it’s not our problem. It’s gonna be 45 bucks.»
«Okay, that’s fine.»
«I can maaaaaaaaybe make it out Wednesday. Or maybe Thursday… but I need to warn you, I may have to cancel.»
«Is there any way we could schedule a Friday?»
«Nope. Thursday. And I may have to cancel.»
It just goes on and on like this — this is truly a company that looks at customers as a hassle. My advice, run the other direction if you have any other option.