Hamilton Towing

Almost got hit by one of their trucks. Driver changed lanes without looking just signaled and came on over. I had to slam on my breaks to avoid an accident. Followed the driver who was on his cell phone. Absolutely no regard for public safety. No way should he be driving and talking on a cell phone with a truck that size. Irresponsible driving there is no way I would trust him to tow any of my vehicles. I would give a negative star if I could.

My experience is with a driver. I have epilepsy, as do 30,000 Coloradans. A driver had his strobe type emergency lights on going North bound on highway 119 for about 10 miles. When I caught up with him at a light I asked him to turn them off. He waved me off and ignored me. Clearly he wasn’t in or near an emergent situation where he needed those lights.

I was involved in an accident that totaled my brand new vehicle, hadn’t even had a chance to register the car before I had to take a total loss on it. Hamilton’s tow truck driver was great when he arrived to get my car. He asked if everyone was OK and was incredibly polite and professional. A couple days later I had to call Hamilton to release my car to the insurance company and that’s when my opinion of this company completely changed. The nasty woman they have answering the phone is rude, unprofessional, and has no idea what she is doing. She is full of heavy impatient sighs, doesn’t return calls that she says she will, and continually cut me off with rude remarks before I could finish asking a question. She even gave me completely incorrect information and insisted that it was necessary to register my vehicle before I release it to the insurance company to total it. I tried to ask if they would take a copy of the title instead of registration because it seemed silly to spend $ 300 dollars to register a vehicle just to have it totaled the following day. That was when she got nasty and heaved a sigh before insisting that this was how it was done and hanging up on me. I called back and she told me that she asked, and they WOULD take a copy of the title. Seems like that is information that she should have known and given me before so rudely hanging up on me. I would love to know why this woman is allowed to answer phones and deal with customers. She is unfit for customer service in every way.

Company was dispatched to pick up my broken-​down car from parking lot of Lucky’s grocery store. Despite clear instructions, drivers claimed not to be able to find it. The dispatcher even implied that the vehicle might have been stolen, which was rather unsettling. After I later called to inform them that another tow company had successfully located and transported the vehicle, a staff member called me back to explain why my initial instructions must have been incorrect (they weren’t). Seems like a somewhat shoddy operation.