AutoZone

I only give this a 2-​star rating because of Valerie’s attitude. Read on for my experience…
I had a flat tire. the gentleman that helped me said to try fix a flat. However fix a flat did not help. I went back in and Cristal said she would help me change the tire to my spare. I had the tire but no tools. She also helped me search for an open tire place I could go to.
While we were outside changing the tire, her co-​worker Valarie came out and scolded Cristal for helping me. Valarie then told me we don’t do this stuff for customers and then insisted that I come in the store upon completion and fill out a survey so Cristal gets credit for doing this. Valarie was very unprofessional in talking in front of a customer and I’m sure it was embarrassing for Cristal as she was just trying to «Go the Extra Mile» and doing a good deed for someone. Needless to say, it turned a good experience into a bad one.
I have always had great customer service from any AutoZone I’d ever went to and employees always go the extra mile to help. Valarie seemed more worried about being in charge and reprimanding Cristal then caring about customer service.
More employees should be like Cristal. Helpful, kind, and willing to go the extra mile.

I have been shopping at Autozones for several years, I had to visit this location because I needed a part, by the way this location is not really Longmont it is more like Firestone, anyway. I walked in and was approched by a guy who asked what I needed, and I responded, he came out with the part and said is that it, and I said well I was just making inquiry about the item, still un-​determined to buy it, well this guy was aggressive in demanding that I buy the part right now, I was like WTF man. SInce when??? I mean he almost seemed like he was selling me service on my car too. So I did buy it, and then when I asked what the warranty was he said I dont know, and I said a year or what??? And he stated yeah something like that. Super un-​friendly and not a happy customer from that location, I will never return unless I want an attitude thrown on me.