America’s Best Contacts & Eyeglasses

It started out good with eye exam and ordering glasses going well. Although 2for 69 deal not applicable to bifocals, we ordered one pair anyways. Fast forward a week later, glasses come in, try on and vision is way off. Not one but two employees tell him that his eyes will adjust. Finally third person checks glasses on machine that reads prescription and one lens is wrong. Lab screw up. 7 – 10 more days. No apology. No calls to make right. Call back this evening to see lab can do any better time, and got a Mayberry 7 days. At least this gal said sorry. I would recommend not using this store, since staff is to busy to care about their labs mistake or apologize to us, they’ll probably treat you just as poorly.
Update Day 18 since original order placed. Still no glasses. Now no one knows where glasses are. Certainly will never return here! I should have waited to receive glasses to pay them!

I had an excellent experience at America’s Best in Longmont. I had not had my eyes examined in several years, but my last exam was by an opthalmologist in town. I am severely near-​sighted with astigmatism, and the doctor said he didn’t think he could get my prescription any better than it was, so I still saw things with an edge to them, and when I read things, I had to lift my glasses up, although my glasses had bifocals – and I should probably add that the glasses I bought through the opthalmologist’s office cost me $ 1,000 (my lenses required prism, high-​index, and I also got transition lenses).
I recently had my eyes examined by Dr. Leveritt at America’s Best. I ordered two pair of glasses for about $ 550.00 (so I got two pair for half the price of the one I paid for at the other office). And I am thrilled with how clear my vision is now!!!
I told his office having seen things with an «edge» for so many years, it was a novelty to see so clearly now! I said this must be how blind people feel when they get to heaven and can see for the first time; I find myself marveling at the detail in things that I simply couldn’t see before, and am so thankful my vision has improved so much. I also can read material now without having to lift my glasses up, so thank you, Dr. Leveritt!
And BTW, I just now noticed the review saying no one helped a woman looking for frames. I found the staff very helpful in helping me look for my frames, and 2 pair of glasses for half the price of my last pair ain’t bad!

Update: AVOID AVOID AVOID this whole chain! After I posted this review, the corporate headquarters called me, at work, and a «supervisor» named Ada actually raised her voice to me, unprovoked, like she was already in a bad mood and took it out on me. My responsibility ended when I paid them, but she was putting the onus on me! She said I could have called corporate immediately, as if she knew the store was not capable of dealing with my initial complaint. Very telling! She said I should not have been calling after four months to complain about glasses, I explained I had called after two weeks and been told to wait two weeks, then I was told it was too late to return my glasses, and anyway I was requesting a refund for the 3 years of exams I purchased as part of an eye care club FOR THE FUTURE, not for the glasses. It’s not like I had 3 exams, and now I’m asking for my money back. The exams have not taken place yet, I no longer want exams from America’s «Best,», I don’t see why I should not be refunded my money! So I hung up on her rude ass while she was repeating herself and called back, and (after lengthy hold and being «accidentally» disconnected) asked to speak to somebody else, instead they connected me to Ada’s voicemail!!!
Not happy. Wish I could give them no stars. I needed to save money but wish I had splurged on a real ophthalmologist with knowledgable customer service, it would be worth it.
I spent a lot of money, had exams, bought 3 years of exams, 2 pairs of glasses and contacts. They tried to up-​sell me on extras, even extra tests for my eyes that «could detect diabetes. One lady found out she had a brain aneurism, we’ll give you that test for only $ 14.99!» if it’s that important why isn’t it included? SHIFTY. The doc told me she was making my prescription stronger to fix the double image caused by my current prescription, but it’s EXACTLY the same values as my old prescription. I picked up my frames late, before closing and went home. No fitting. One pair looked fine, but the double images are worse than my old glasses. I can’t wear them, every light has 2 halos around it, overhead fluorescents cause light trails and make me dizzy, forget driving I can’t tell what are oncoming headlights and what’s a reflection. One pair was NOT what I had chosen, they’re loud, garish ugly frames I would never have chosen, and they look awful on my face. The contact lenses hurt my eyes after 4 hours I have to wet them, a problem I’ve never had in 20 years. I’ve called the store and they said to give it a few weeks to let my eyes adjust. 2 weeks later they said I couldn’t return them now, it had been 30 days. I even emailed corporate, no response. Clearly, they aren’t interested in making things right. I plan to visit the store and demand my money back that I paid for 3 years of USELESS exams.

Don’t expect much. Front desk always acts like you are an inconvenience. Had an eye exam for a young child and they could not understand what to do, since she cannot read yet. optometrist could barely communicate with her. Wanted her to tell him which slide was better, neglecting to remember that a child will behave like a child and not know what to respond. Definitely not bringing my child back, even I’d the glasses are cheap.

Walked in just trying to look at some frames for new glasses as I had lost mine. I walked in and was greeted with ‘uh, hi.’ and told the front person my situation that I have kaiser, so she explained to me how the frames work. So as I am looking for frames, no one asks to help me as I’m looking, I finally found some that I liked, I brought it up to one of the other front woman and asked her how I buy the glasses since I liked them. She gave me a very rude attitude and proceeded to tell me she needed my prescription from kaiser that I was responsible for getting. She also told me the frames I picked were one of a kind and no where else (in americas best) would have that same frame I know my prescription doesnt expire until next year since kaiser has 2 years for their prescriptions, the other girl chimed in and told me that ‘uh your prescription wont be any good here’ Well that was pretty much all I needed, needless to say I wont be returning here to get the glasses I wanted.

4−27−15 Well I went back and they made things right with me. I spoke to the manager Julie about what had happened and she was able to expertly adjust my regular glasses. She also noticed my prescription sunglasses they did for me as my 2^nd pair were warped so she replaced them for me and I am very happy with them. She also told me she is going to have a customer service training meeting with her staff so I feel so much better and I am going to bring my Aunt in to get her some new glasses too.
4−20−15 Poor customer service at this location. First of all they should not say the glasses are 2 for $ 69.99 just the frames, lens cost a whole lot more. They staff was not helpful when it came to picking out the frames and they were even less helpful trying to get a price comparison to view all my options. When I came back to pick up my glasses they did not even fit them to me, the gal helping me just handed them to me and asked how they fit. I have 1 ear lower then the other and it makes a big difference, to adjust them she just bent the hing instead of heating the frames and adjusting the it gently. I’ve worn glasses since I was 5 and I know how it should be done and how it should not be done, don’t let them mutilate your frames. On the plus side the doctor that did my vision test is an independent doctor and was wonderful, they were also able to get me in right away and since I had broken my only pair of frames the night before I was desperate.