Jos A Bank

The sales associates here are apathetic and rude. It was more difficult than it should have been to get one of them to help us find a suit and answer questions about getting it tailored. There was one sales associate there who really seemed to know what he was doing, but the other two working on the day I went were not very helpful. If you need a suit just go to another Jos A Bank location.

Do not shop here, my husband was fitted for a suit for our sons wedding. Three weeks before the wedding he went to pick up his suit, guess what. they LOST his suit. It was nowhere to be found, they must of gave it to someone else. How does that happen!

Horrible experience. The staff is incompetent. The gentlemen we were dealing with kept interrupting us until we practically had to yell over him. Took forever to check out. It seems the only knowledgeable employee was the tailor.
I don’t really blame the hourly employees. I think the management is incapable or skilled enought to manage their employees. Just the worst costumer service ever. I expected more from jos a bank

I had went to Jos A Bank in Albany and they had given me the wrong pair of pants. When I returned them to this store the sales people were very helpful and accommodative, especially considering returns to a different store aren’t what seemed like store policy.

MAN! I WISH I WOULD HAVE UnilocalED IT!
Dude, when do you forget to Unilocal things important in your life like tuxedo (rental) shopping? Oh, that’s right, all the time. I spend my time using Unilocal for restaurants, and after reading the reviews for Jos A Bank, I wish I would have.
To say this place has pissed me off is kind of an understatement. Although, since momma told me «if you don’t have anything nice to say, don’t say it at all», I’ll say the positive things about this place: The employees are very well-​mannered, constantly with the «sir» attitude… like you’re shopping at an upscale place… and you are, as far as price is concerned. Plus, even if you’re there for renting tuxes they’ll try to find you a deal to buy a suit (it seems to be the only solid thing they are good at). I will also say one employee definitely had his stuff together and knew what he was doing. Unfortunately, I can’t say the same for the rest of the store. There, I said it. Now:
I went in with my fiancée to pick out my tuxes for the wedding party. The reason we chose them over Men’s Warehouse was because Men’s Warehouse simply just didn’t have the colors we needed, and their swatches had this pattern on it that I absolutely loathed. I think it was grosgrain on all the vests. And if that wasn’t bad enough, everything else was paisley. Ew! But this is about Jos A Bank, not Men’s Warehouse! We SPENT NO LESS THAN 2 HOURS FINDING ALL THE COLORS WITH SWATCHES! How is that possible? How is it possible that it took 2 hours for me and my fiancée to look through some books to find the colors we wanted?! I’ll tell you how: the incompetence of every single person in that store.
Anyway…
Price:
After discussing with one of the three people it took to help me get my tux on order that I was supposed to spend ~180 a tux (seemed reasonable for an upscale place, right?)… somehow, we got on the topic of my free tux for having something like 8 groomsmen. Sweet deal, right? Somehow, the add-​ons, which consisted of SHOES AND A SHIRT AND THE DAMAGE WAIVER ended up bringing the total per tux to 240. So I decided that since this was upscale, I’d just try to divvy out my share of the free tux to everyone else, which they said they could do… (I do recognize this is my fault, currently) Anyway, long story short, I talked to about 3 other retailers for Jim’s Formal (Jos A Bank is a front for them) and the SAME tux from ANYONE else was going to be in the 160 range. No BS add-​ons. The damage waiver was even higher from Jos A Bank… I’m sure that they have a way better policy that makes it worth it though. NOT. Long story short, the pricing is stupid and ridiculously high.
Customer Service:
The Website (manage event): Somehow the order was put in for white shirts. Not ivory shirts, as I had requested. So, I called the store to find out, «WTF». So they called, and verified that the shirts were all Ivory. I look at the website and it still says white? How does that make sense?! Well, the website never got updated for any of that crap (even days later).
I’ll also take this time to point out some things the other groomsmen told me:
My brother, who lives in Albuquerque… went in for his fitting. He was told that there was no jacket for the wedding. Are you f8cking kidding me? IT’S RIGHT ON THE STUPID WEBSITE. Maybe they were trying to figure out if I wanted ivory jackets instead of shirts. Anyway, evidently they are morons there too.
My buddy from around here who went to get his fitting said it took him an hour… Yeah, an HOUR to get a fitting done? How is that possible? I’ll tell you how: they couldn’t find the reservation. In this day and age, how is that possible? THEY DID IT IN 5 MINUTES IN ALBUQUERQUE! He also mentioned that they were «not polite because it was as if the sale was already done». Well, I guess that makes sense… not.
Maybe they are better as a clothing store, but if you are going to choose to get your tuxes for your wedding from here, I hope you have more patience than I do… and believe me, you’re going to need it. That and a fat wallet with money to burn.

This was by far the worst buying experience. My fiancé and I went in to buy suits for our wedding party. The first time we went in we were never greeted and when someone did eventually come over to help us it seemed that we were inconveniencing her when asking questions. We left that day with written prices and item numbers. We went back the following week to purchase all six suits. Long story short, since the lady we had previously spoken to was not there at the time we had to deal with another employee. This gentleman quoted us 3 different prices in a matter of 20 minutes. We ended up waiting for the lady, who was the manager, to get in for her shift and when we showed her the paper with the pricing she told us that we were wrong and she never would have quoted us those prices! Unbelievable since we had her written information to prove it. The lack of customer service was atrocious.
I sent an email to corporate regarding our experiences… it was that bad.
I would give this store zero stars if I could. I hope no one has an awful experience like we did. We ended us buying our suits elsewhere… somewhere that knew what customer service was.

My experience was similar to one posted here. The saleswoman I dealt with does not listen to anyone, not me and not the other employee who seemed to be trying to help. Contrary to every shoe measurement I’ve ever had and the Podiatrist who made my orthotic inserts, this sales woman determined I have a wide foot. Was this determined by measurement? No. In fact if it’s wrong I «can wear two pairs of socks». Instead of going with the pant size I and the other employee thought should be entered she went 3 inches smaller (I’m fat, 3 inches smaller could be a huge problem) to which a recommendation was made, try a pair on. No, she was just going to enter what she felt was right. I am very unhappy and pray I don’t look like a fool in this wedding party. If this is the attention to detail displayed for a wedding tuxedo rental I have no desire to give them business for my personal wardrobe. VERY unimpressed with Jos A Bank not sure if it is experience is the norm but these reviews indicate it is not that rare an experience. I know that the conclusion of this wedding will also be the conclusion of my interactions with Jos A Bank.

Aside from a mom and pop store I’d consider their main competition to be the «Men’s Wearhouse.»
I was brought in by a sale which was effectively buy two, get three free. Keeping in mind their normal prices are out of my league I felt I got a good deal. I felt similar when I took advantage of MW’s bogo sale.
This location has more of a dressy selection of clothes versus MW. I prefer the choices of dress shirts here; the fabric and fit are terrific. The pant/​slacks are also excellent quality.
They offer free tailoring although they don’t advertise it (why?). I don’t know that it’s free ‘lifetime’ tailoring like MW, perhaps that’s why (they don’t advertise it.)
JAB salespeople were not as aggressive as MW but also a shade less helpful. In either case I’m not calling those negatives since everyone has different shopping preferences. It’s just my observation.
If I need more dress clothes and they have a sale I’d come back.