Vespa Queens

Today we bought our first scooter. George is helpful and nice.
There are a lot models. They can help you to pick the one most suitable to you. (Well, we have made up our mind though)
We are going to get our Vespa next week. Can’t wait!

Love the crew at VQ! Especially the owner. Friendly and very helpful. Hands down the best customer service I had at a bike shop. They even cleaned my vespa for me before I left! They clearly went above and beyond to satisfy this customer. If you need a new vespa, or are in the market for wanting to start riding a scooter, this place is the place to go!

I just had an amazing experience at Vespa Queens, brought my 2006 LX 150 in and left a little while longer with a brand new 2014 S 150. The sales staff was genuinely interested in offering me a fair deal that I was happy with.
I feel good about giving them my business, Damien and George are good people, and Anna is wonderful!

I’ve been wanting to go to this place for the longest. I’m from Spain and a proud Vespa owner there, I wanted to by one here in the States.
They say they close at 5 but today they were closed by 4. They said because 5 PM closing is the «summer schedule» even though 5PM closing time is written in the door and in their very Unilocal profile.
So weird to have your summer schedule everywhere when most of the year you close an hour earlier. Looks sloppy and unprofessional. On the risk of them being like that with the rest of their business, they lost me as client, byeeeee

The staff is friendly and accommodating. Over time, I actually can’t wait till I see my new friends who work there. I wish Vespa parts were cheaper but that’s not something that they control.

Damien and the staff are very helpful and nice. I came there needing a gas cap for my scooter bc I forgot it at a gas station and he just gave me one for free! Great location near NYC for those who like me think Brooklyn Vespa is a hike and the staff there are cold.
Philip

Love vespa queens. It’s the only place I go to for all my vespa needs. They are friendly, quick and efficient. They have given me tips on safe riding. It’s a great place, check it out.

Always an amazing experience every time I stop in! If you ride a Vespa in New York City then you know how hard it is to find someone that is professional, friendly and willing to go the extra mile for you, especially when you’re in a crunch! I have had nothing but good experiences with Vespa Queens… from ordering new accessories and having them installed to service. Thank you guys for always being there when I need you the most! #VespaQueens4Life

Reminds me of the old days when scooter shops were neighborly and personable.

Talk about a bait and switch…
Back in April, I brought the scooter in for a routine check-​up. Initial quote was less than $ 100. About 30 minutes later, I decided that I didn’t need the whole work-​up and called to tell them to just perform an oil change. They said that they already started the work. This was at 5:15pm. The shop closes at 5pm. Whatever.
We got a new quote of $ 125. At pick-​up the bill came out to +$ 200 and they would not release the bike until paid. I figured that I would deal with it by calling the owner because Melinda, the customer service manager (and anything but), was less than helpful.
My wife contacted the shop the very next day and Melinda picked up the phone. She subsequently hung up on my wife after a protracted discussion.
Ultimately, they would not budge on the bill. I assume that they do not want my future business or that of my contacts.
Recommendation: Go somewhere else. But if you are in a jam and have to use these shysters then get the quote IN WRITING. In addition, do not work with their current customer service manager. You do not need the rudeness and headache. Just speak with the owners.

The best!!! Since I’ve been dealing with Vespa Queens, I’ve had nothing but good things to say about them. Repairs, service… great! My «GoTo» scooter shop!!!

I stopped to ask a question about my bike
And the owner was more than helpful,
You can tell that this guys are serious about their job ‚
Thank you so much for the tips
I will be back

I have been taking my Vespa to Vespa Queens on and off for almost 8 years. Throughout those years I’ve had some positive experiences, and other times some EXTREMELY negative ones. With the new ownership, I can honestly say there is a drastic overall improvement in the service department though. As someone who wants to know what’s going on with my scoot, and will many times choose to do the work himself, it’s important to be able to interact with service personnel who can tell me exactly what’s going on with my vehicle.
The new owner Damian, seems to really understand these needs and customer service overall. They’ve also hired an new Service Dept manager, Melinda, that has really upped the client interaction as well.
If you’ve had a negative experience in the past, I would highly suggest that you give Vespa Queens another shot.

Service manager Melinda extremely rude, she doesn’t know how to handle her job, she hangs up on customers because she doesn’t have proper answer. She has zero customer service skills. We used to enjoy going to Vespa queens to service our Vespa.
I have never been insulted or talked to in such a condescending manners. I feel bad for the owners Damien and Michel there are such nice guys. There are losing business without knowing it.

Bought a new LX 150 from these guys a few months ago and it has been a really great experience overall. Everyone was incredibly helpful. Damian (the owner) is great — passionate about Vespas, knowledgeable, very friendly, and really cares about his customers. It was not at all like the usual dealership experience. I felt like I was buying from a good friend.
Really loving my LX 150. Did the summer financing special, so it was basically equivalent to buying a monthly subway pass, but a FAR better alternative.
I’ve had equally great experiences with the service shop. Rodney is the man.
I wouldn’t think of going anywhere else.

I’m happy to recommend this place! I was referred to these guys by Carbon Negative — which, in case you haven’t heard, no longer services gas-​powered bikes. I dropped off my LX 150 the other day because it was idling reeeeally roughly and dying constantly. Despite the fact that it was a few minutes before closing time, Damian, the owner/​manager, was happy to answer my questions and gave me an impromptu tour of the showroom, which was packed with shiny new scoots and, he says, will soon have an espresso bar. He also mentioned that they were planning a scooter owner get-​together to take place in the Meatpacking District — sounds like a cool way to meet people if you’re new to the scooter world and are looking for buddies to ride with.
The work was done quickly — my scoot was ready the next day — and was relatively cheap. I like that they gave me a detailed receipt of the work they did, for my records. When I fired up my bike, Damian noticed that my fuel light was on and offered to put some gas in my tank for free (I told him no thanks, as there was a gas station right around the corner). I also realized I had taken my helmet home with me when I dropped the bike off the night before. As I stood there wondering what to do, Damian quickly handed me a loaner helmet and told me «just bring it back next time.» How cool is that?! (I really can’t imagine any of the other shops in town doing that!)
Anyway, awesome place, and frankly as easy (easier?) to get to from Manhattan as any of the other dealerships I’d been using in Brooklyn.

Nice guys but they seemed a bit disorganized. I dropped off my bike yesterday at about 10am for a full service package and was told I’d hear from them soon. The next morning I called to get a status and it took them a while to find my paperwork. When they found it, they couldn’t give me a status and said they’d call me back in the afternoon. No word by 2pm so I call back, and after another shuffling of paperwork, they told me my bike was ready. I asked for a final price and they had to call me back.
So I hopped on the train to go pick up my bike and got a message with my final price. $ 202 for the full service package which includes oil change, filter, air filter, spark plug, check tires, liquids and pressures. They worked in an alignment which was great and they adjusted my brakes. I needed an inspection but I didn’t pass cause my rear tire needed to be replaced. But at $ 190 for tire and labor, I decided to shop around. I wished they passed my inspection anyway, but I’ll take my free alignment and shut up.
Anyway, I’m happy with the job, bike runs great. From my experience, I just had to follow up more than I expected, but to be fair they did seem to be tight with staff over there. Though I’m happy with this place, I might checkout scooter bottega anyway to see if I’ll have a different experience.

Yeah!!! I just got my new Vespa Primavera. Super happy to be able to go to work now and avoid the stuffy subway.
The new owner at Vespa (I think Damian and Michel?) where super nice and helpful and the guys at the garage where able to accommodate my strange custom paint request. Now I have to save some more money to get few more gadgets. :)
Grazie!

Bought a very expensive scooter here and when it came to some issues they refused to honor the warranty. I had to take my scooter to another local shop that was willing to do the work under warranty.

I’ve been to several Vespa dealerships in my many years of ownership. Vespa Queens is under new management and it shows. They are nothing but accommodating and went above and beyond to bring my Vespa back to life. I’m so impressed, I bought one for my wife. After their best efforts, I was able to finance the new addition to our family with the lowest interest rates I’ve ever seen.
Good job fellas, see you at service time.