Toys R Us

I came here often in the past. I would usually buy the game consoles.

On the positive side, they do have a decent variety of items and they do have some good sales. Some of the staff are very helpful (the lady with the glasses with long curly hair) but some are NOT.
I was in the line to pay for items and the one guy at the register kept serving the people who were seeking a refund (at the counter behind him). I said «Could you please serve the people who are here to pay for items, especially since we were here before those people returning, or could you at least alternate between the two lines?» and all he said was «You have to wait, I’m by myself here.» Yeah, I get that buddy, but Toys r’ Us wants to make money, not make sure the people returning items are treated better than people here to purchase items!
The other negatives is that the items displayed never line up with the ticket signs on the shelf so you have no idea how much anything is until you price check it or get to the register. And it is hard to find people to help you if you have a question or need stock from the top shelf etc.

What fresh hell is this? Queues that affirm my abiding affection for interweb shopping.

The worst place ever! Wait times to pay are insane. Horrible customer service. There’s always one register open with 40 people on line.

Worst experience ever! I will never shop in this store again.
I purchased my items from a baby registry two days ago from today. I figured I would allow ample time for them to have it sorted and ready for pick up. That wasn’t the case at all.
Instead I arrived to a store full of toys laying all over the floor. Seemed like they just didn’t bother to pick things up.
When I went to the baby registry section it was just pure chaos. NONE of my items were ready, in fact, «my items where mixed up with someone’s else’s order» so they started picking off from other orders. If they didn’t find it they went to the floor and looked for it. So I had to wait for half hour while they looked for my items. In the end, I ended up with 3 of my 4 items.
The majority of staff looked inexperienced and just careless. I saw one staff member kicking a stuff animal?!? And I’m suppose to purchase these items?!?
Never again.

Do yourself a favor and just shop on Amazon. You’ll definitely get a better deal. Selection is lacking, overpriced, and half the toys have been played with so much you feel like you’re at a Salvation Army. Never again.

One of the most disorganized and ghetto places to be. Feel like a high school cafeteria.

Worst store ever. If you have a choice please do yourself a favor and go to another location. Customer service at this store does not exist, nobody cares, just to have a simple question answered you have to go through more than one person. And if you’re buying anything you will waste your precious time waiting in a long line. Forget about finding out any information you need over the phone, they will quickly refer you to a 1 – 800 number. Shame.

Let me start off and say I always loved Toys R us. It is always great to come to because it brings back child hood memories plus now I can still feel like a kid lol. Anyways, my friend needed to get a birthday gift for her nephew who was turning 6. We asked the worker what was the latest trend of toys. I dont know if he was just trying to flirt with us or just trying to make stuff up but I am sorry poke e mon is SO 2000 !!! I said how about ninja turtles they are still around and coming back. He said NOT AT ALL nobody wants that. um ok? so besides him being a do da do this location was so dirty. Toys were all over the floor. How do you run a business with broken merchandise and things just thrown everywhere?
I hate the fact to that we had to be in astoria. I hate it here dirty! very very dirty… stay away go to a better toys r us

I came here with a friend looking to buy a car seat to stroller attachment. They were out of it and told us to call the following week to see if it came in. It hadn’t so it became a weekly phone call. Maybe if they had a way to call us when it was in? I dunno.
They aren’t clear on their policy of price matching. Is it only with local stores or with online prices? We have heard it told both ways.
We didn’t know how to get out of the store and the cashier watched us go the wrong way and push on the entrance door and then determine we had to go around to the exit. She didn’t stop us so I called her out on it.
This store is nothing special. Might as well check out the clearance racks while you are there.

I’ve spent hours at this place shopping for my godkids, baby cousins, little sister, friend’s kids, etc. I always find what I need but the service here sucks. Don’t expect anyone to actually know what the hell they’re talking about. They never have enough registers open. Cashiers are usually chatting amongst each other.
I think the Babies R Us section is slacking. I’ve seen cuter baby clothes in Target and Sears. With toys, you can pretty much find anything for any type of kid.
One great thing I’ve recently learned is that they price match. If you see a lower price being advertised on the internet, show them at the register and they will honor it.

If only I could give this store zero stars! It is hands down the worst Toys R Us/​Babies R Us. Store is always a mess, merchandise all over the floor, dirty and disgusting. The check out line has taken me 45 minutes at times to get through. Never enough cashiers, the Cashiers are rude and have zero customer service. Management is incompetent at best. Stay far away, this store needs to be shut down, it’s an embarrassment.

Let me be honest and say that I basically despise all Toys R Us establishments so maybe i shouldn’t be giving any review at all.
This location isn’t any different. The massive space is stuffed wall to wall with toys, largely crap, that are segmented into gendered spaces. boys toys here, girls toys there, bright signs yelling, ‘sale, sale, sale!’. These places are just horrible. sadly, i end up in one about 2 times a year. i’ve met half my quota now for 2014.
As with all Toys R Us’s.avoid as much as possible.

Customer service leaves a lot to be desired.
Called ahead to check an item availability and put it on hold for same day pick up so I didn’t waste a trip. Confirmed it was the item I needed. Got in the car. Arrived and it was the wrong item and they had sold out of the product by the time I got there.
The employee I spoke to on the phone was there. She back tracked and insisted she said something different on the phone, but really she was just ignorant about the product so she made a mistake. She didn’t offer an apology or take any kind of responsibility whatsoever. This review is a little long winded but all I’m trying to convey is frustration over the lack of simple courtesy that you show any customer in any job. She came off like tough luck for me? Whatever. Kind of rude.
I’ll echo the understaffed comment. It’s like a badly lit wild west ghost town. Perhaps a sign of more people shopping online? Poor management? Who knows.
There aren’t many Toys R Us stores in NYC, so if you find yourself here one day, take heed of my warning. Do not hold high expectations for this place. It appears employees are ill informed on the products and aren’t really big on satisfaction.

It kinda has most of the stuff I typically need for my daughter.

Unfortunately, I’m gonna have to give you this rating.):
This Toys R Us has been here for forever. I used to love coming in here to pick out a Barbie or whatever other toy.
It’s always low on staff majority of the time, and not much staff on the floor helping you out either. The items aren’t even in the right spot. I always find myself grabbing hold of a toy or something that has a missing or stolen piece. Why?!
Toys R Us for the holidays? Heh! Goodluck, super unorganized!
But eh. I mean, I guess it could be worse. …right?
Minus one star for lack of staff.
Minus two stars for disorganization of products/​stock of products.
Minus three stars for being unsatisfied with staff help on the floors.
So… two stars. You have a chance to improve. So, can ya?

I’d like to begin by saying I don’t believe it’s the individuals of the staff that are to blame for the shape of this store. I do believe that this location is super understaffed and you can see it clearly on any given day. The aisles barely have any assistance. The lines are always excruciatingly long with only 2 – 3 on registers. The Babies R Us section (where I always patron) is never restocked in a timely manner. Diapers and wipes are always sold out. Things are always in the wrong place. Those staff members I do come across are friendly enough but I can see that they are spread thin.
But what really gets me and put me in a bad mood on my last visit was the condition of the food and hygiene section. I was smart enough to open the small boxes of some toothpaste and found them empty! People had stolen them right out of the boxes and not just one, but EVERY SINGLE ONE that I looked at. What if I had bought it without checking? Then I went to get some Earth’s Best jarred purees. Again, luckily I examined the food closely and noticed some jars had been opened! I could just picture people sticking their fingers inside. UGH!
It put me off so much I couldn’t bring myself to purchase any food.
I do come here for a quick box of wipes or what not but if I were you, try the Union Square location or, quite frankly, anywhere else.

You won’t be able to shake off the dismal mood this place just left you with for the rest of your day. It is truly a sad place.
This location IS terribly understaffed, despite what some other reviewers have said. Management treats its employees like pure ass. So try not to take it personally when the suicidal disposition your sales associate bears is clearly evident. They hate life. Also, they don’t like your kids.
And don’t even get me started on the POS «system.» It is a goddamn joke. It’s part of the reason why you’re waiting in line for so long. Don’t bother asking a cashier anything about a product, either. They’re just as clueless as you are.
Oh! And that toy you’re holding? It’s not $ 10.99. It’s $ 29.99. It was just in the wrong section, under the wrong price. Just like every other toy in the store.
Fuck this place. Your kids will probably have a better time shopping with you for water heaters at the Home Depot a block away.

It’s a huge industrial building in between a rail-​yard and Northern Boulevard, so even from the outside, it’s a far cry away from Willy Wonka’s Chocolate Factory. The only reason I gave this place one star was two reasons: Unilocal foolishly doesn’t allow 0 stars, and this place has enough parking space to fit the Domincan Republican population of Queens in.
You walk in, and the place is a mess. The employees treat their shifts like a sparsely attended prom night — milling around slowly, advancing ever forward the art of Doing the Minimal, walking down the aisles hoping the subject of their impending flirtatious encounter in the next aisle won’t notice the acne beneath her caked-​on makeup.
The toys suck. There wasn’t one Batman action figure in the place. Last time I checked, Batman was a major CULTURAL figure, not just a kid’s toy. The fact that they have half their tornado-​stricken store dedicated to bicycles and cribs and not one Batman action figure makes me wish this place had to pay more taxes.
The worst offense is that the toys aren’t in the correct space on the shelves. So for example, let’s say Juan sees a remote control car on the shelf. «How much is this?» Juan asks his anus. Well, his anus can’t tell him because right beneath the car is a tag that says «HELICOPTR HABRO 45.99» Juan looks at the box, and doesn’t see the words HELICOPTR or HABRO. Juan looks at all the other boxes in the vicinity. No helicopter toy, or a box that says HELICOPTR. That experience Juan and his anus are going through is like that for EVERY single toy. Not one toy has the correct price label near it.
Do Juan’s anus a favor. Go elsewhere.

When I think of this Toys R’ us I think of my Nintendo, Gameboy, Nintendo 64, Xbox 360, all the video games that I bought along with these consoles. The reason I came to this Toys R’ Us for all my purchases? Sure wasn’t because of their customer service or how nice the store is laid out.
I honestly have been supporting them this many years solely on location convenience. No more no less. You can expect the sale items as advertised to be out of stock and nobody to help you get a raincheck. The store is a mess and some of the customers don’t help by throwing toys all over the store, this is not your bedroom.
Maybe it’s just me but this location used to bring me a lot more joy. I need to find another toy store but for now I’ll settle for you. I hate settling. *sigh