Pep Boys

Service is amazing! Sheldon was superb :-) they really helped me out in a jam when another Pep Boys on Metropolitan Avenue completely screwed me over.

If you want someone to make you feel like you are an idiot come here. A little customer service goes a long way guys. A manager here was very rude and condescending when asking a simple question. Everyone else seems to be knowledgeable and helpful regardless of the poor leadership represented by the manager.

Hello PepBoys. I did a complaint online an hour after I wasted my time at your facility and I have still not received a response.

I dropped off my car today to get a synthetic oil change in the morning and given it is a ‘wal-​mart’ of car service, I’m quite content with the service I’ve received. I did have to wait in line, but not extensively, which is what’s great about this location.
When I dropped it off, the staff that helped me didn’t seem to be happy with her job. I ignored it and she basically took my keys and did her thing. I had to go to work, so I told her I’ll pick it up later. As I was heading to work, I realized that I didn’t receive a receipt or anything after handing my keys to her. I went back and asked if I could get a slip or a receipt or something and she printed out the receipt for me. With the same lifeless reaction, she did print it out and off I went to work.
After work, I went back at around 6pm to pickup my car.
I had a printed coupon which required a mail-​in rebate so I showed the staff the coupon. She told me that I need to get a print out from another staff in the front, so I went to her and waited a bit. When it was my turn, the staff was a bit annoyed that service staff told me to go to her and in return, told me to go back to the service line.
I went back and the manager (I didn’t get his name) was trying to print out the rebate form. He couldn’t seem to do it, but I patiently waited. In the end, he was trying to do the rebate submission for me online, which you can not do as my service receipt wasn’t registered in the pepboys system yet. He printed out a blank form and asked me to try it later at home. At least, he was trying to help. I did see another customer who was complaining to the manager but he patiently handled the situation I believe.
So in summary, I was pretty content with the service as my expectations are not as high when it comes to car servicing, especially from a car service-​mart. I am still a fan because I believe this place has potential for a better service — some training/​incentive for the manager and the staff who has to deal with many new yorkers that comes through the door. There is a lot of inefficiencies due to staff trying to figure out the correct procedure and the low morale, but I hope this will improve for the better next time I need servicing.

Made an appointment online to get my car inspected, but I am not sure what the purpose of making an appointment is; the service agent told me it would be 45 minutes before they would put my car on the lift. I asked why the appointments are open on the website and he just said it’s a problem. Next time I will go somewhere else.

You have to wait on line just to see a tool which you may not buy as the cashier also works the floor. Takes forever to get anything done, they move like sloths.
Made a 10am appt. and two hours later my car is just sitting there with the hood up and no one working on it. It’s now 12:50pm and they are just starting. The appointment means nothing. Just a sales tactic. They take people as they come and resort by some criteria unknown to me, possible skill level of mechanics available.

Inconsiderate of our time and the manager was rude and condescending.
We came in for a state inspection and the employee who took our information told us there were two cars ahead of us and it would be 1 to 1.5 hours. She asked if that would be ok. I told her that would be fine as long as it wasn’t longer than 2 hours. If it would take longer than that, I’d have to come back another time. She checked with someone who was standing right next to her and they both assured me it would be 1 to 1.5 hours so I decided to wait. After waiting for an hour and 45 minutes I checked in with her to see how much longer it would be. She told me another 45 minutes. I told her that was a problem since I only had 15 minutes before I had to leave, and she said they «got backed up.» I understand that happens, but I had made it clear I couldn’t wait longer than 2 hours. It would have been considerate to let me know so I could have left and come back another time. I then spoke with the manager, who immediately began lecturing me about the amount of time a state inspection takes and how there were two cars ahead of me etc. etc. Again, that’s all fine, expect for the fact that I explicitly asked when I arrived if it would take more than 2 hours. At this point I realized it was the manager himself who had originally ensured the employee it would be 1 to 1.5 hours. Instead of simply apologizing, the manager insisted that when he told me 1 to 1.5 hours he was referring to the amount of time before the car would be brought in and obviously it didn’t include the amount of time to do the inspection. (Seriously?!? Why would I be interested only in the amount of wait time BEFORE the car was brought in for inspection? Was he planning on having me come in to help work on the inspection once they brought the car in? Obviously when I ask how long something will take, I’m referring to the TOTAL amount of time.) It was clear the manager would rather make excuses to save face than to simply apologize for wasting my time and making me miss an appointment. He kept INSISTING that it was my fault for not understanding that he meant 2 to 2.5 hours when he said 1 to 1.5 hours. Remarkably poor customer relations.

My catalytic converter fell off the bottom of my car in August and I was a prisoner of circumstances. I had to get it replaced, and quickly, and I didn’t have a lot of choice on where to go. While I understand NY city prices are higher, I was dealing with a significant bout of sticker-​shock after the repairs were done. Eric helped me out be being flexible on the prices and they did a good job. It’s still running and doesn’t have any more trouble with the catalytic converter. Thanks, Eric!

I have never been to such an incompetent, poorly-​run store in my life. My car’s air conditioning was busted, so I went to this Pep Boys for repairs.
While they fixed the AC, my car started making a loud clicking noise for no reason. This problem did not exist before I went to Pep Boys. I brought it back to the shop and they fixed the problem, though they tried to charge me for fixing something they broke.
Well, they didn’t fix it. It’s now a month later and the clicking noise has started again.
If you want to actually get your car repairs done, don’t go here. Don’t give this store your business. Don’t reward this store’s inept practices.

I have never written a review before, but this place is so terrible I felt I had to. I made an appointment in advance to get an oil change. I showed up 30 minutes before and they told me that I had to move my appointment to the next day and that they could not help me. Without further explanation the attendant said they were really busy and blew me off. This place is unprofessional with awful customer service. Everytime I try to bring my car there they either ignore you and are extraordinarily unhelpful. Why offer the option to schedule appointments if you do not honor them? Disappointed.

A horrible experience, overall. The mechanic may or may not have done the work correctly, but he certainly left a mess in my car. Dirt all over the floor mat and blue pen marks all over the driver side door. Management was unhelpful because they «are trying to figure out what happened» after the mechanic claimed the damage existed before the service. Avoid this store at all costs.

I’m obstinate, when I go for service in the city I go to pepboys and every time I am dissatisfied…
No matter what!
I asked to redo my ’02 suburban leaking brake lines and after waiting 2 hours (after telling them what I needed — I am a mechanical engineer, I know my way in a workshop) they told «Sorry we don’t do that!»…
Ok, they are not comfortable with braking systems, it’s ok you need specialists to bend the brake lines into place, I get it…
But then I bought 4 new tires for my Audi A4, asked for the full service (including alignment), something that is within the reach of what they advertise… Result: after waiting 4 hours, getting a disgusting car, missing one of the valve cap (that has later be found), now in order to drive straight I have to keep my steering wheel turned 10° to the left! So I will go to a competent shop where they do things right!
The good thing is that now I have a full winter & summer sets of tires and I hope I will not have to go there again!

This review is super overdue but well deserved. I went there to get my battery changed despite the negative reviews. They changed the battery in an hour and were beyond pleasant. I have only great things to say about my experience there!

I’ve never reviewed an auto shop before, but I have to review Pep Boys in LIC because of an awesome rep I worked with there. Rachel is hands down the sweetest, most thorough, and competent person I’ve had the pleasure of working with for an auto issue. I had a huge nail in my tire and she helped me call my insurance and submit all the paperwork they needed. She didn’t make me feel like I was an inconvenience and kept me updated when she had any information. Rather than just letting me handle everything on my own, she was upfront about what I needed to do and tried her best to get most of the process done for me. I’d give the place 5 stars, but minus one star because the wait was 4 hours.
The place has a nice lounge area that’s away from all the fumes of the shop. Couches are comfy, TV is nice, and they have a little coffee station. I’ll be back for my other auto needs.

My wife and I had a problem with our vehicle and had to call AAA for a battery charge. AAA suggested the problem was more than the battery and probably the alternator. While driving to find service late on a Saturday afternoon we saw Pep Boys and decided to see if their service dept could help.
KEVIN PERTAB of Sevice was outstanding. He helped diagnose several problems accurately and then worked with us in terms of our time and need of the vehicle.
Thanks for your kindness and help!

This location is the best Pep Boys I have ever experienced. The reason being is on 2÷25÷15 I had my car service not realizing that the next day I was missing two hub caps. I called the next day to speak to a manager. I had the pleasure in speaking to Eric Sr. the service manager I had explained my situation and he was nice enough to tell me not to worry that he will take care of my missing hub caps. The five stars I am giving this location it’s about the principal and Mr Eric went above and beyond and for that I give a 5 star. Also for the record the next day I sent a friend of mine for her car to be service and she also experience the excellent service. Eric should definitely be consider for a higher position. My opinion!

Big parking lot that could have been plowed better– come on guys-it’s been weeks now! Fast friendly service from Keith. Also sold me the more expensive wipers– lol I’m too trusting. Quick to pay. Got stuck behind a truck parked half assed. The woman inside didn’t know how to drive so yea… I moved her husbands truck. Lol– mustang was a witness. I’m now ready for the rain! Bring it Mother Nature!

Got a flat tire driving on X-​mas eve in the rain. Went in the following Sat. morning and was told the wait was 30 minutes for my new tire. Waited 2 hours and my car was finally pulled into the garage– which I didn’t mind as I knew 30 minutes was a generous estimate and clients who were there before me were still waiting. As guests started leaving I checked in on my car. After checking in and being promised another 30 minutes until completion my car sat for 45 more minutes without being worked on (I could see my car in the garage through the window). I complained and my car was finished in 15 minutes. A new tire should not require a 4 hour wait in total! Not to mention the estimated wait time was WAY off.
I guess there was a big mis-​communication with the mechanics but this is unacceptable. I would have gone home instead of waiting on-​site. Go here if you are very patient and want to get standard corporate pricing.

Don’t go there.
I went there on Dec 3^rd. I had a worst experience at there. I had to wait for 4 hours and they try to rob me. I visited the other place the person told me my car is fine.
Unless, if you want to pay more than triple for them.

I made an appointment for 8am because I had other appointments in the afternoon. This store doesn’t care if you booked an appointment or not. They will serve customers on a first-​come basis. Additionally, I was quoted $ 15 per tire for mount & balance. Once I got there, I was quoted $ 27 per tire. Supposedly $ 15 is only for balancing. I don’t understand how the clerk could have misunderstood me when I told her that I had recently purchased brand new set of tires and would like to replace my current tires. I even reiterated several times that I need to BOTH mount & balance. I will likely get outta here at 11am. So if you want to book an appointment for 8am and leave around 11am for a 30min job… then come here. Personally, I would never return. This shop is rubbish!!!
Oh… It is now 10:50am and I went to inspect the job. Not surprised to find that the mechanic put asymmetrical tires backwards on all four tires. Now, he has to re-​mount and re-​balance all four tires again. PATHETIC!!!
The nightmare continues… No one noticed a cut on one of the tires because they were initially put on backwards! Pep Boys put me on the road with a tire that is leaking air from the cut. Luckily, Tire Rack was nice enough to send me a new tire.