Old Navy

Management: You REALLY need to do something about the check-​out wait. You need more staff at all of those very empty registers. If you know that you have high foot traffic, then you need to accommodate. I have left several times because I have better things to do than wait on line for 25 minutes, and I’ve seen several others do the same. You’re losing customers.

Hate the new lay out if the store. Feel like everything is kind of hard to find and I still get confused with the jean sizes and there specific names. Can never find a sales person to help me. And if I do they normally say «one second» and take forever. I love there clothes and flip flops. Very affordable just hate going in the actual store prefer to shop these items on line.

This location is convenient for me when I am driving to Stop n Shop. There’s nothing special about this store. The adult clearance section is an overcrowded and messy place. The baby clearance section is less insane and you can find great deals. Some of the cashiers are really nice (shout out to Dennis!) but others are kinda mean and leave security tags on more than one of your items (womp womp).

I came here Friday evening to do some shopping but the line was very long so I left and returned Saturday morning (thinking it would be less busy) only to find the line was LONGER than the day before and this was only 20 minutes after the store opened. other than that this is your typical Old Navy.

Let me start by saying I’m not a fan of the clothes at Old Navy so I don’t come here often. This location has free parking which is great and the clothes seem organized.
The lines to pay move quickly.

Do yourself a favor. Don’t shop here during the weekend.
This particular Old Navy location used to be better, but it’s not the worse. Although I tend to agree with what Brendan Y posted.
At least this one has space, and merch in stock. The Old Navy store in Rego Park is actually the pits.
Meh. It’s Old Navy. What did you expect?

I’m never shopping at old navy again! This location is the worst by the way regarding customer service. P. S don’t forget to do your returns within the 90 days or they won’t even take there merchandise back! Don’t bother calling customer service cause there useless! Unbelievable! Get new management in this store it’s terrible and there is always a line no matter what time of the day it is! Ugh!

Such a mess. Can’t find anything because it’s all on the floor and the manager is rude and unhelpful to boot. I ask her if I could price check something before I bought it and she made me wait in a line that wrapped around the store when she could have easily taken two minutes to scan it. Will not shop here again.

The fucking worst. The line is always like an hour long even if there are only 2 people ahead of you.

Of all the Old Navy stores in NYC, this is the best one I’ve been to thus far. It is the least crowded and most well-​maintained. The employees are friendly enough and they seem to have a decent stock of items for everyone.

This store is a mess. Cloths everywhere on wrong hangers. No workers. Shut this place down. Please it really stinks.

As with most of the other reviewers, my past experiences at this Old Navy had not been very pleasant. But it’s been more than a year since I’d been here and the place is redeeming itself. Clothes were organized and actually hanging on the hangers. There was a solid variety of Spring clothes and flip flops. Employees in the fitting room were non attentive and acted annoyed when approached. However, the cashier was a nice, polite guy and check out wasn’t a torture since thankfully there were multiple lanes open so it was quick.
Overall an improvement but still not my fave.

I came here on Saturday after the Black Friday sale. I was happy to find most of the sales item still on sale. Actually some of the sale item were cheaper.
I was able to buy my son some jeans at $ 10. a per pair and thermal shirts that all the teenagers are wearing for $ 6. Talk about a great sale. I also brought some accessories for myself at 30% off.
The store was in disarray, with clothes thrown all over, but to Old Navy’s credit their were sale associated on the floor trying to reorganized the store; and assisting customers find merchandise. The line for the cashier wasn’t to long and the cashier was very friendly.

Where I grew up, old Navy stores are clean, well stocked, orderly and the employees are competent and polite. I obviously did not grow up in Queens.
If you enjoy rooting through piles of clothing strewn about the floor or flung haphazardly over racks in no rational order, you should shop here. It’s almost like visiting the dump, but what you leave with isn’t free. In fairness to the staff, who have clearly given up, the patrons of this particular store appear unable to understand retail etiquette, or etiquette of any kind. I routinely watched as shoppers carelessly contributed to the carnage. Why raise an arm slightly to place an item back on the shelf when you can simply release it at your feet? It’s called conserving precious calories. While it may be hard to believe, this is not a back alley discount shop in downtown Islamabad during a 90 percent off sale– it is an ACTUAL Old Navy.
After finding 2 polo shirts at the bottom of a miscellaneous pile, I then enjoyed the privilege of standing in a line stretching from the front to the back of the store. This is good news for fans of retro clothing, as your prospective purchase will have faded out-​of and back into style by the time you reach the rude and inept clerks at the front. The ordeal finally over, I stumbled out into the street again, confused and exhausted. I made eye contact with another woman who had the same look of shock on her face and she smiled. «Unbelievable.», she said as she shook her head. «Absolutely unbelievable…»
My PTSD prohibits me from remembering anything further in regard to this particular retail episode.

One star for never having lines … And also because Unilocal won’t let me give anything less. I’ll let you scroll thru my pics to see why they got minused all the other stars. While I’m a fan of Old Navy, I’m not of this location. This is a «must skip».

My review for Old Navy is usually the same. I do really like their clothing, it’s perfect for my job working with little kiddies… I don’t want to spend a lot of money of clothes and then get puked on! Noo thanks! My Old navy clothes start their life out good, nice quality, looks good… then they transform in the wash and turn into my running clothes/​junk clothes. THEN one day, a dish rag. And this is not the worst old navy store ever, check out the one on 125^th street in harlem!

I do not understand why people complaint about this store so much. If you are such a big shot just go and by a $ 300.00 shirt. Instead of posting bad reviews for the store itself.
Anyway, I went to the store looking for a shirt. The store was relatively busy. I personally went through everything and I could not find the size I was looking for. However I was fortunate enough to run into Miriam/​n. She was very polite and helpful. She actually went that extra mile to find the shirt that I was looking for. I would recommend the store and Miriam/​n because of her EXCEPTIONAL service.

This is seriously the worst store I have ever been to… it looks like everything was arranged by the grace of gravity. Check out the pictures I posted. Also, if you are going to buy something be prepared to deal with disgruntled staff and a super long line.

Pretty ghetto. It is across the street from some small housing projects. The floor is always littered with clothing discarded from shopping carts and pulled down by the gangs of wandering immigrant children. It is frigid and the décor shares more in common with the home depot next door then it does an apparel store.
All that said, you can still find shorts for $ 15. Granted, they’ll fall apart in two weeks, but $ 15 is $ 15.

Too many customers. Way under staffed. I waited in a line of 30+ customers because I wanted return something and save the return shipping fee. I should have paid it. Clothing and other merchandise is not folded, on the floor… It’s kind of a mad house.