IBM Metro Efcu

After 17 years, I am closing my account and taking my business elsewhere. My debit card was defrauded and cancelled 5 weeks ago, and I still have no replacement debit card. I can never reach an actual person, and most of my calls go unreturned. I have been greatly inconvenienced by the lack of debit card, since I live in another state and depend on ATM’s at the local credit union service center to do my banking. The only positive is that they did act and reverse the fraudulent charges. I’ve opened a new account at Digital Federal Credit Union. I not only can make deposits via pictures of a check on my iPhone, they also have online chat available 12 hours a day. I prefer a credit union, but Greater Metro, aka IBM Metro Employees, has lost a customer because of terrible customer service.