Geneva Watch Group

Someone finally called me back and put in my order. Got the replacement watchband promptly. It should have happened like this from the start!

Watches are OK but customer service is awful. Battery replacement on my Shark Freestyle used to be about $ 20 (inc. s/​h), which was pretty reasonable. But now it’s outsourced to Utah and the cost will be close to $ 50, which is absurd. (I got it done at a local place that a scuba store recommended for about $ 20.)
For a cheap watch, it’s probably OK. But don’t expect anything else.

BUYER BEWARE!!!
Don’t get fooled by buying their watches with a LIFETIME WARRANTY. My FREESTYLE AQUATIC movement has now been repaired 4 times each time it is the movement that comes from Geneva Repairs done by them. Every time the internal movement lasts 12 – 13 months and stops working AGAIN. You pay to ship it to them $ 10ish and return shipping $ 15. WOW they know they have a racket going here. WHAT A RIP OFF COMPANY… CUSTOMER SERVICE is the WORST ever also, no customer support for their products. They just want you to keep sending it back for a new movement.
TAKE MY ADVICE… DON’T buy from this manufacturer if you want a quality item and customer support. And if you call them to voice concern… they always come back with silence and «Well that’s your opinion.»

WORST customer service EVER. They would get zero stars if I could. The repair service is a joke. They’ve had my watch now for 3 months. I’ve sent emails and left multiple messages. Not ONE call back or reply to the email.
The watch was an anniversary gift from my wife. Kenneth Cole and the band broke so i filled out their form and mailed it in as instructed by the Macys sales person. As that’s where we bought it from.
Now I have NO watch and no one returning my messages. Will NEVER buy ANYTHING even REMOTELY connected to this company.

They have had my watch for a repair now for over 2 months… nothing but a joke and lies. Graham is a piece of crap and Eboni Phillips (His supervisor) is just as bad. The stuff he wrote in an email to me would blow a person’s mind. Finally emailed me on 12−06−14 telling me my watch was fixed and being mailed out on Monday (12−8−14). It’s now 12−29−14 and I have yet to see my watch. Asked over a week ago for a tracking number which he said he would get and never did. Sent additional emails with no response. Everytime I dealt with this retard was like the movie groud hog day… had to tell him what was going on and what he had told me the day BEFORE on the phone. Promised to take care of things over and over and failed to do what he said he would. These people are crooks, their products look nice but are garbage. Highly reccommend you buy a different watch from a different company. These douch bags need to be closed down. Nothing but a WASTE.

I’ll start off with the positive. If you send your watch here, you’ll be satisfied with the end result. The issue is getting to that point. They take 7 – 10 days to even alert you that your watch has been received. From there another 7 – 10 days to repair and send the watch back. I prefer the Metro Watch Repair place located in Dallas.

Okay so I came here for a second time because it was the only place where I could get the watch band I was looking for. The service was like night and day compared to my last visit. This time the worker was very helpful. Kept on checking up on me to let me know they were getting my band. Instead of the hour and half of waiting that I experienced last time I was sent on my way within 10 minutes. Much better.

I live on the coast in San Diego. I have two Freestyle watches, both of which need battery replacement. There is a easy downloadable form to send in with the cost clearly indicated. You may think… «so what» but let me tell you, with Nixon watches, of which I also have two, it’s an ordeal just to send a watch in for battery replacement/​repair. You must first get an order number, provide your credit card number BEFORE they even know the cost and then wait for what seems like a million years to get the charge and/​or the watch back. «Never again».
I will stick with Freestyle for my aquatic watch needs. I appreciate the simple and easy way they conduct business, no run-​arounds.

I gotta sweet, blue-​colored Kenneth Cole watch for Xmas a while back. Wear it to work once or twice a week should it go with the outfit for the day.
Fast forward a year or two later and it is I… who is blue.
Blue with despair that is.
Sad.
Remorseful.
Downtrodden – etcetera etcetera…
The rubber molded strap had began to crack after months of wear and tear and no watch repair shop in town could help me, said I had to send it back to the dealer for any assistance.
I went to the Kenneth Cole homepage in search of info on replacement straps, no luck.
Woe, is me.
After a little Googling here and there my resourceful better half found this site online:
Kenneth Cole Repair courtesy of the Geneva Watch Group in Long Island, NY to the rescue!
Filled out the necessary information, and sent my time flying.
It was maybe 2 weeks later that I got a little brown box with trusty ol blue back in action.
So here I am today, typing away with my brand new watch band lookin’ fresh and clean – only cost me $ 13.50 plus $ 8 shipping.
Definitely worth it as I was prepared to shell out $$$ for a replacement once the local shops said, no dice pal.
So if you rock a Kenneth Cole timepiece, this service can save you some serious do-​re-​mi.
Bank on it.
You’re my boy blue!
(sorry…you’re right. No one should be saying that anymore under ANY circumstance).