Eli Custom Window Treatment

Inefficient, tried to order swatched. Two months later, no arrival. Three times they claim to have sent, three times they never arrived. And Janovich is useless. Here’s the thing about Unilocal reviews. If they’re negative, they get filtered out.

Will never do business with this company again.
Ordered Eli roller shades through Janovic based on fabric samples provided by Eli. When the shades arrived we noticed the material was considerably more opaque than the fabric sample. We understood dye lots can vary but this was an issue with the density of the fabric itself.
The discrepancy made a big difference in the way the shades looked and functioned in our room. We’d been very careful and deliberate in choosing the correct opacity for our project and were frustrated to receive a product that was not as we’d ordered.
We brought this problem to Eli’s attention via Janovic, even sending them back one of the shades at their request to examine. What resulted was complete lack of response from Eli, which refused to stand behind its misrepresented product. To add insult to injury it took them five weeks to finally return the shade, which they managed to wrinkle and crease during handling. So now we have a roomful of shades that are NOT in the fabric we ordered, including one which is also a crumpled mess – all thanks to Eli.
I, for one, will never again order Eli products and I have told my friends and colleagues in the design business about the company’s lack of customer care. It is a pity to see a local company be so careless and completely clueless about what it takes to run a business. Building a good rapport with customers is one of the most important aspects of success. Eli clearly still has a lot to learn on that front.