Citibank

Dont bank with this bank. They are thieves and robbers. Bad customer service. First of all, they lied to me and now they wanna charge me extra fees for closing the account.

I wouldn’t give this bank a dime of my money. I needed a document notarized. The service person behind the desk, if you can call her that, looked up from playing on the computer and coldly said «Are you a customer? I said no. She said notarized documents are are for customers only. She turned back to her computer game.
Citibank has a long history of poor customer service. I use to have a credit card with them and was very happy when I got rid of it. The place is cold, white and sterile like a hospital room. Run from this place.

Had to give one star to be able to write review. We went last week to have my name added to my husband’s account and the lady was nice but couldn’t move forward as I did not have my passport. Went back today with my passport, I94, licence, proof of residence and we were turned down. Apparently I need my EAD even though I am waiting for immigration to approve it. I knew straight away from the look the «personal banker» gave me when we sat down they would not help us, and I was right. So what changed in the one week that passed??? One lady was happy to process if I came back with my passport and one lady wouldnt. Well the difference being the second lady did not like me. I would go as far as saying a little bit racist. All we wanted was a debit card both my husband and I have accounts with the bank yet we couldn’t combine one??? Go figure

Every time I come here everyone is very friendly and tried their best to help you. I don’t ever go to the teller since I use the ATM but there have been a few times I have lost my debit card and needed help. Yes I said a few times, dot judge me :)

If you do NOT have an account with Citibank, be prepared to be treated less than.
The checks from my job are issued by Citibank, which means my coworkers and I cash our checks for free every payday. We all used to hop on line, and wait patiently to be serviced by friendly tellers.
HA! NOT ANYMORE!
Now they have a new system going, to which if you dont have an account with them and you’re just cashing a check they push you to one teller. I had 4 people in front of me and had to wait 40 MINUTES in order to cash my check. Thats ridiculous. Not to mention the financial adviser representative was extremely sarcastic and rude. After my coworker was mentioned to another teller because there was no line, I told my coworker quite sarcastically that she now had permission to enter a different line. His reply was «Yes! See? NOW you’re getting it!» as he smiled brightly at me.
Ignoring him, I approached a female teller and she smiled and greeted me warmly as she knows Im one of the regulars who cash checks. I smiled back and politely informed her that today would be my last day coming to this location due to the service. She apologized and I reassured her that it was never her fault, to which she replied with if I had an account with CitiBank everything would flow more smoothly. In the background, I can hear that representative I encountered earlier loudly saying «When you get an account with US, your experience will always be HAPPY!»
F you dude. F. You.
So I get treated like crap because I dont have an account with you guys? Is this suppose to encourage me to get an account? I dont own any type of franchise however EVERY consumer that walks into your establishment is a customer.
Anywho, I told her that there are no Citibanks in my neighborhood (which is true. And why the heck should I open an account just to cash a check?).
Needless to say, after I spoke to her, her attitude took a straight dive. Her face looked completely sour and I could tell she was upset (and what the heck are you upset for?! Did you just wait online for 40 minutes?!). After counting my cash to make sure everything was in order, I asked her for one of the Citibank’s money envelopes. She instead hands me a letter envelope.
*sigh* Im going to try another Citibank and see how that experience goes. However all my coworkers will continue to endure this headache. «Not I!» said the Cat.

Excellent service!

Five fully functioning ATM machines and near nonexistent platform customer service was visible. I had to hail a financial adviser representative to request for one measly business card to attain the address of this specific branch. The customer service counter was empty of representative to meet and greet banking patrons which is nonfunctional for the need to exist.
It sits on Queens’ Boulevard of Death in Long Island City.

This is the only CItibank thats visible within the 10 miles radius of Queens B. Where i reside… so I give it a 4 star for alwys being so reliable whenever i would need its ATM services to avoid fees from the others. Havent really tried the service inside within normal business hours, but the most times I have been there, I have witnessed people cleaning the place out during nights. So its clean perse. lol

I recently moved to Seattle, WA and there are no Citibank branches here. I opened an account before moving and one rep. told me to give him a call when I get settled.
When I called on Monday August 22, at 9:30am to inquire about my ATM card, a person by the name of «John» really didn’t help me at all. At first he couldn’t find my account then he said there is no record of me at all in the system.
He finally found it and said I can come into any branch and pick up the ATM card. I explained I moved to Seattle and that won’t be possible. I asked him can I speak to this rep he said he doesn’t have that information.
I asked him again if I can speak to a branch manager who called me he said he doesn’t have that information. I asked him so how can I pick up my ATM card since Seattle doesn’t have a branch he said, I’m sorry. I told him what can I do now? He didn’t offer any options.
Talk about being unprofessional, unhelpful and defensive.
Frustrated, I hung up. When I called the 800 number they were more supportive and said I will receive my ATM within a week.
«John» was not helpful at all.