A & L Recycling and Cesspool

A bunch of liars and crooks! Never use this company!
The company came to clear a clogged pipe. In the process with their snake tool they cracked the pipe. Then they claimed it was not their fault. Their employees seem to have no plumbing knowledge and use the snake technology as a fix-​all without consideration of the type of pipe, etc.

These guys came out on a Saturday night during a holiday weekend. I had an emergency sewer backup in my basement and if they wouldn’t have come on a few hours notice it would have been much worse. Anthony was super professional and polite. They snaked the drains and fixed the problem within 45 minutes. The charges were under $ 200 and I thought it was going to be a lot more. Hire them with confidence.

i have attempted to get the tanks cleaned 4 times. the first two times they stood me up (scheduled on alternate side days so they have room to park the truck). the third time they did show up very late and had no place to park. and just today we had an appointment and when they did not show up i called and they will not be here in time for alternate side, so again no place no park the truck. not again. will find a more reliable company.

They pumped my cesspool a couple of months ago. Now it filled again. They gave me a discount the last time. This time — nothing. They’ll be there after 2 p.m. Called again — they’re coming. Never came — never called. Nasty and obnoxious. I’d rather pay more for the Cesspool Man. I won’t have to sit around waiting all day for them.

Called in the AM (around 9 or 9:30): We’ll be there by 11:30.
Called at 11:40: We’ll be there within 1 hour. «When do you think he’ll get here?» (Rudely «BY 12:40»)
Called at 1 PM: He’s on his way from Staten Island.“Where is he? is he still in staten Island? ««He’s on the BQE (that would be less than 30 minutes from me at most)
Called at 2 PM: «He’s right there». «If he’s here within the next 5 minutes, ok, otherwise cancel».
They finally showed up at 3:30. Didn’t even apologize. Reasonably competent when they finally got here, borderline rude.

Embarrassing story, but worth sharing as I don’t see a lot of feedback on here for emergency plumbers and for the first time ever in my time in NYC, I needed one. We had a toilet that went from slow to completely clogged without cause. Unfortunately, it happened after business hours and our apartment’s management company wouldn’t respond to our plea for help. Also, rather unfortunately, I am 7 months pregnant, which means I need to go to the bathroom just about every hour. Long story short — a non-​functioning toilet is not an option.
We called someone in our neighborhood who basically told us it was after hours and his rate would be double. He then suggested we call A&L. They were very nice and said they would have someone to us in under 2 hours, which they did. They also quoted us their hourly rate over the phone. The gentleman who showed up was very efficient. He found the issue was nothing we could help — we have huge tree roots growing into our pipes! He removed the root and fixed the job in under an hour. I thought for sure it would be more expensive due to this unforeseen invasion of nature. It was not.
I couldn’t be happier with their service and I would highly recommend them to anyone in the future.

These guys always do a great job. I work in a restaurant and we’ve had to call them out at all hours to fix everything from a backed up toilet to an overflowing and clogged grease trap. None of these things is pleasant, its terrible actually but these guys always save us!!! thank you A and L!