1-800-GOT-JUNK? Brooklyn/Queens

$ 148 to remove an ikea office desk that weighs 50lbs? I don’t think I even paid that when I purchased it. Wow. I think I’ll post it for free on Craigslist.

These guys were TERRIBLE. I booked an appointment for 1pm-​3pm, and at 2:45pm, the driver calls and tells me he won’t be here until 3:30 or 4pm. When I ask why, he said «I don’t know, I’m just the driver.» The guy didn’t care in the least. So I called the dispatcher and got a completely different story, but driver still showed up late. Horrible customer service and complete lack of transparency. Don’t count on them to do anything they say they will do.

Marcus and Jesus were terrific. They were professional, courteous, hardworking and helpful. They had a big job with this apartment, and were unfailingly cheerful and polite. They are wonderful representatives for 1−800-GOT-JUNK?, which I recommend without hesitation. Thank you for a challenging job well done. Blanche Christerson

The gentlemen who came were awesome. Super friendly, positive and helpful. They made a terrible day that much better. The booking was also super easy — everything was online and they called the next morning to confirm. Pricing was also very straightforward. I’m not sure why people on here have issues with it. You pay by how much of the truck you fill up, in fractions of truck space. Perhaps it does cost a bit more than other, less professional vendors, but it looks like they’re a good company that takes care of their workers and donates what they can. That’s worth it. Thank you, thank you, thank you.

I am a property owner in Brooklyn, and hired GotJunk to remove a LOT of debris in our basement. We weren’t able to be at the property, since we live out of the country right now. Robert, who was the contact person for me. .. was amazing! He went above and beyond to make this project seamless. He called me, and touchbased with every question he had. I couldn’t believe how easy it was. I was expecting a horrible situation, since we weren’t there. He sent me photos of the space before, during and after. HE WAS AMAZING!!! I can’t say enough good things.. . and I can’t say thank you enough!

The whole experience was seamless… from the initial online appointment to the confirmation follow-​up call to the call the morning of to the timely arrival. The two gentlemen (I apologize I forgot their names) were amazing. They removed a large amount of junk including several large pieces of furniture quickly, carefully, neatly and without disruption. They were polite and friendly (the removal also took place on one of the most humid, hot days of the year). They deserve a raise! Great experience.

Got Junk was professional, efficient and pleasant to work with. They provided excellent service with a smile. I recommend them highly.

The service is very professional, but a little pricey. They arrived on time and got to work immediately. I have used them several times and have always been very satisfied with the service. Not five stars because of price.

I called the company to inquire about pricing (which it seems they don’t like to discuss over the phone) and after finally dragging the starting cost in my area out of the customer service rep I was going to hang up and call elsewhere because I thought it seemed a bit too high for what I required. The rep also implied that because I live in a nice area the price was automatically higher than normal. However, at his insistence I made an appointment to have it assessed in person because he thought they’d be willing to work with me once I described that I had mostly plants mixed with some random things.
Today was my appointment and the worker called a bit before his supposed arrival which was supposed to let me know he was on the way. However, this is when he asked me what it was I wanted trashed. Once I explained he told me the starting cost as well. After I told him the rep recommended he see it in person to asses it he basically told me there was no point and seemed really unwilling to even come take a look.
I left work early to make it home in time for this appointment, only to have this guy cancel on me because they are fixed on the higher price slot for something they haven’t even looked at yet because of the area I live in.
That is not how you build a customer base. I live in Carroll Gardens where a ton of my neighbors are doing renovations daily. They are always looking for recommendations.
Unfortunately this is not going to be a good one.

I would give this company 10 stars if it were possible. Everything was handled professionally and we couldn’t have been happier. From initial contact, to the onsite estimate, to the completion of the job, the Brooklyn/​Queens 1−800-Got-Junk exceeded our expectations. The onsite, written quote was accurate and what we really liked about this company is that they stand by their estimated fees — whatever they quote, you won’t pay more. Competitor companies that bid on our job added additional «bagging fees» and misc. «disposal» costs that left the final amount open-​ended.
We would like to give a HUGE shoutout to Nelson and Chris for doing a fantastic job on a hot summer’s day. Our situation (to clear out a hoarding apartment) was not an easy one, and they completed the job with amazing attitudes and professionalism.
The only thing that could have been better is if the company had dispatched 3 or 4 guys for our job. Sending in only Nelson and Chris made the day very long. The job could have been turned around faster with at least another set of hands, which would have made life a little easier on the guys. That said, we’re completely satisfied and would highly recommend this company, and especially Chris and Nelson for your junk removal needs.

Great service. I used them to clear out my two floor office building. Quick and efficient three.

These guys were awesome. I had some old furniture to get rid of for an impending move, and was able to book the work the day I needed it. The two guys were SO NICE and even were able to come 30 minutes earlier than the window they gave me, which they called to get the okay on. They ended up taking more than I asked them to on the fly as well. They basically got rid of a 1-​br apartment within 15 mins. They even recommended a mover for me, who have been stellar as well. Worth the cost.

Absolutely Excellent!!! I was not sure what to expect at first and was admittedly a little skeptical about how it would work since we had a basement full of a lot of big bulky furniture items, and we did not want to have to use a second truck. But Chris and Oneill were amazing and so efficient!!! They broke apart everything they could, fit pieces into the truck compactly, and ultimately got EVERYTHING in there with ¹⁄₈ of a truck to spare! They were highly professional, expertly skilled, diligent problem solvers and a genuine pleasure to work with. They were also neat and didn’t leave a scratch, even navigating large items through some pretty tight spots. I can’t recommend Chris and Oneill enough!!! Thank you. I would highly recommend them and this service.

Excellent. They came when I was not at the location and did a trustworthy job!
Fun too, and nice and very easy to communicate with.
They got me a good price and were efficient and organized. A great company!

Excellent experience! We moved out of a large Brooklyn house and there was a lot to get rid of. These guys were polite and nice and did a professional job, start to finish. I can’t recommend them highly enough!

It was a terrible rainy day, the two men who came were very respectful and worked quickly even tho they were soaked to the bone. They were great. I will say it cost us more than the first estimate but we were told before they took one item out of the house. I would use them again.

Simply the best at what they do-​responsive, clean and efficient-​workers are all friendly and helpful. Management is very responsive to requests and scheduling-​I have used two times and would HIGHLY recommend for all your «junk» needs!!!

I have this service twice. During both instances I was left impressed by the professionalism of the staff.
I will… and have already recommended your company to my friends.
1−800-GOT-JUNK ROCKS!

I’ve had a huge queen size Jennifer Convertible Sofa Bed for 15 years. I have attempted to remove it from my Apartment and it was too heavy. 1−800-GotJunk arrived on time, calling beforehand to let me know they were on the way. Two extremely, professional Men arrived and took the Sofa away. It seemed effortlessly. I would highly recommend calling 1−800-GotJunk.

We scheduled online for our pick up. We had Alex and Jack (I think that’s his name?) come by my office today to clean it up, as we were moving out. We were scheduled for a 8:30am pick up, but they were running late due to the random snow storm this morning. Not a problem. We had 2 big pieces of physical therapy equipment that they took care of for us, along with other misc items. They were very professional and we would definitely recommend them for a future job.
The only issue with this company is the difficulty in figuring out pricing. Once they arrived, we pointed out what we wanted them to take, and they figured out how much it would fill their truck. Then they gave us a price based on that. Price starts at $ 198 for ¹⁄₈^th of the truck. Our amount came to $ 518 which was ½ a truck. To give you an idea, our items were: leg press, fitness machine, 3 desks, 1 roller cart.