Sunset Foods

I shopped at this store this
evening. I normally shop at other Sunset Food stores.
This comment applies to the
various stores including the Long Grove Store where I shopped this evening
You hire teenagers as baggers. They are careless and reckless regarding paying attention to the way
they pack one’s shopping bags. I came with three shopping bags (one was
insulated.
The bagger just dumped the groceries in the bags without paying attention. An insulated bag is meant to keep items in certain temperature). These young guys fail in their job either
because they don’t care, not taught/​trained or not supervised.
I bought dairy /​fish /​meat, my fresh veggies were put in this bag.
Pay attention — this is part of good service.
I tried to fill out your survey and was surprised that I could not complete it. Something is wrong — check it out.
Best!

I placed a catering order here for a baby shower this past weekend. We ordered chicken salad, egg salad, tuna salad, fruit salad and a bunch of rolls and mini croissants for people to make sandwiches. Sunset has the best chicken salad around, no question, and people really loved the other salads as well. They even lent me baskets to put the rolls in which made for a beautiful presentation! The only thing that was wrong is that they forgot to give me the veggie trays that I had ordered — no big deal since we had more than enough food without them. The people in the deli department were very easy to work with and I would definitely go back here for catering a party!

The layout of the store is great and everything is easy to find. But, they really need to cut back on their staff. They have way too many people as cashiers, unloading carts, and bagging groceries. This results in way too much overhead, and higher prices. Additionally, their bakery, meat, produce, and fish section is good but not as good as Mariano’s and their prices are higher than pretty much any grocery store in the area besides Whole Foods or Fresh Market. They need to cut their bloated overhead (i.e I can handle 3 or 4 minutes of waiting time to checkout if that will result in lower prices). Furthermore, they need some sort of «Wow» factor to stand out against their strong competitors in the area such as Garden Fresh /​Marianos /​Joe Caputos. They don’t really stand out in any aspect other than a fast checkout but you pay for in their high prices (i.e 12 pack of La Croix Water is $ 6.00 vs $ 4.00 at Marianos).

I really do love Sunset Foods but it isn’t for me… I know I got some splaining to do…
Pros:
1) HUGE gluten free selection
2) Awesome produce
3) Fresh juice counter
4) Large deli/​prepared foods section
5) So many fancy cheeses
6) Friendly staff
7) Dedicated cart unloaders
8) Dedicated car packers
9) Friendly customer service associates
10) Large kosher selection
11) Fresh made sushi
12) Hot meals to go
Cons:
1!!) COST — this store is pricey. I am on an Aldi budget and this place is more expensive than Jewel. On a recent visit I found so many awesome frozen gluten free meals… that were about $ 6 each. SO MUCH MONEY!
If I were a lady of means, I would totally shop here all the time.

i bought a dozen roses yesterday, ‘Pink Floyd’, and they were absolutely the best rises u have gotten in years! The Long Gove store is great!

Sunset Foods Long Grove: It has been years since I’ve had such a wonderful time shopping at the grocery store. I grew up in Chicago and worked at a Certified store and ever since those days when we knew customers by name and chatted at the check out, I have missed the neighborly feel of the grocery store. Sunset Foods in Long Grove fills the void in our neighborhood for a wonderful shopping experience. It is filled with people who care about their customers. Both managers Ron and Dago ALWAYS greet me and ask about my day with a smile on their face. Allen ALWAYS helps me in the fruit and vegetable department and always leaves me with something to think about throughout the day that teaches me something positive about life. Juana and Jyoti, by day, and Susan by night, are a pleasure at the checkout. They always make my day with their efficient yet very caring natures… always asking about my kids, my mom, and Susan always asks about my mother in law who is in the nursing home. John the carrot-​top college boy is so mannerly and top-​notch. His manners at the «packing station» are a credit to him and to his parents who raised him. And Marisella in floral has saved me from getting my head chopped off a couple times now for not ordering father-​daughter dance flowers ahead of time (note: I am not a father or a daughter in this case) or turn-​about flowers (again, not me going to the dance) She in record time pulled together beautiful corsages and lapel flowers. Her service is top notch and very polite. Thank you for bringing Ron, Dago, Juana, Jyoti, Susan, Allen, John, and Marisella into our lives along with the rest of all the wonderful people at Sunset that have given me back my grocery store experience of my childhood. Courteous customer service 24 – 7 in Long Grove. Anna Z.

I made a stop at this store for the first time since it was the only grocery store that carried a specific brand of frozen food that I wanted to give a try which no other stores nearby me carried. Overall, I was impressed with their customer service from the time I walked through the doors, browsed the aisles, and at check-​out.
I like the variety of specialty brands (organic, gluten-​free, etc.) and common brands they carry, which made my shopping experience not so overwhelming.
If I had to pick one thing that they could improve on, it would be to provide more lights in the parking lot for those that shop in the later in the evening.

Sunset has those specialty items that you can’t find elsewhere — smoked sable, paper bag apple pie, Coleman’s mustard, and the good disposable soup spoons.
But kinda pricey. Hey this is Long Grove so splurge away!

The CHEERS of grocery stores is how I would describe Sunset. Rarely do I ever eat anything out of a can and so Sunset is one of the few places where their offering of both fresh hot and cold choices is parallel to none. Add to that the phenomenal customer service and attention to treating the customer like King and you have what equals the most amazing place to get your groceries and feel good about what you are putting into your body. Come here enough times and the manager and staff will get to know your name, which makes the shopping experience even more pleasant. My favorite manager at this location is Dago who is a wonderful manager and very caring and patient person. Get to know Dago — you’ll be glad you did — he makes the store unbeatable in terms of customer service and the overall shopping experience. Thanks Dago you’re the best!

How excited can you possibly be about a grocery store right? Well, I’m five stars excited! What a wonderful store.
I went here for the first time this morning. The store is so well kept and neat. The staff is incredibly friendly and helpful and the selection of ready made items is really great. Many choices of hot prepared soups and foods and an abundance of salads and dips. I literally just stared at all the food options for a good 45 minutes.
They also have a baked goods section, that i tried not to stare at for too long on this trip but I’ll be back.
They of course have a very fresh looking salad bar that was reasonably priced for the items that were available on the bar.
My favorite was the trail mix bar. You read that correctly TRAIL MIX BAR! Its has all kinds of options: dried fruit, pretzels, nut mixes really it’s nice really nice.
The price point for things is on the higher end, I’m not certain I would go here for daily items, but for specialty things and prepared foods I think this will be my new go too.
Really an excellent store, exceptional customer service unlike I’ve honestly ever experienced. GO CHECK IT OUT!

Purchased some Cole slaw from deli yesterday that was soured. Store manager refused to refund money even though I had receipt. He said there is nothing wrong with their deli. Manager said if I do not like his attitude then go shop at Mariano’s down the street. Avoid this store unless you like to be treated like garbage!!! DO NOT SUPPORT THIS STORE AS THEY SELL ROTTEN FOOD AND STORE MANAGER HAS A ROTTEN ATTITUDE TO MATCH THE ROTTEN FOOD. AVOID THIS PLACE

Amazing store, with an absolutely delightful staff. The service is great, I love how they unload my cart for me and I’ve never had to wait in line. They see their customers and automatically go to help them. This is truly a grocery store that wants to keep it’s clients. One several occasions when I’ve had my kids with me a manager or deli worker has personally come out to greet us and to give my kids a snack, balloon etc.

I love this store especially since they carry Bell and Evans chicken. Big plus with me.
My only gripe is how they grab your cart and unload it for you onto register belt. It’s just me, nothing against them.
Staff are always very helpful and the checkout people always listen to my stooped jokes.
OK, maybe one more tiny gripe. I just hate the staff in t he produce area as they constantly leave there carts in the middle of the aisle and don’t move when they see you coming. Hello, I’m the customer. However, there produce selection is off the hook. Ugh! just move your damn cart already.
Deli is really good! It can get crowded with soccer moms talking about all kinds of s&^t which I don’t care about. The deli people are extremely nice even though a lot of customers are very rude to them. The butcher shop and fish shops guys are very accommodating.
Parking is very easy. Beer selection is very well picked out KUDOS dudes!

I am writing this hoping that Management will see it. I live in Long Grove, and work in Lake Bluff. I have the good fortune of being able to shop at the Lake Forest Sunset, which seems smaller than the Long Grove store, but the difference in service is night and day, repeatedly. At the Lake Forest store, I feel like folks are there to help. At the Long Grove store, I feel like I am not valued or welcome. Trying to find somebody to ask a question can be a challenge. A few weeks back I just walked up to the Customer Service counter and the woman literally snapped at me. Perhaps working in a new store is very stressful, but it says a lot that I won’t do my big weekend shopping at Sunset in Long Grove. It’s just not a welcoming place, at all.

Anyone who knows me, will tell you that grocery shopping is the ONLY kind of shopping (outside of VS) that I enjoy. That being said, I have standards for the grocery stores I frequent.
Sunset Foods meets and exceeds them all. They have incredible pre-​made selections (I’m partial to their salads) and the staff is extremely helpful.
I stopped for salmon one afternoon and was perplexed by the numerous varieties that were staring back at me. The young man behind the counter was more than helpful, made me laugh and hand wrapped and delivered the perfect filet right to my cart.
Beyond that, they have an extensive selection of organic foods and snacks. The store is always in pristine condition, and the employees are a pleasure to work with.
This location has, in my opinion, a much better layout than the lake forest location.
Try the Kale salad!

Nice location, great staff. I went in search of a few standard items and found them with no problem. However, I also went in search of chai latte powder. Normally, I wouldn’t buy something like that, but I needed it for a chai spice cookie. Several staff members helped me, but alas, they didn’t carry it. They were very friendly and helpful nonetheless. (I just used spices, fyi, for the cookies & they were fantastic).

Sunset Foods in Long Grove is a absolute treat. Clean never to crowded great selection of food and a special time for spending 2 hours shopping with my daughter every week-​end. I don’t know why but this place gives me a warm fuzzy feeling and just oozes with class.
Expect great bakery items, terrific deli selection, good kosher section, fresh quality fruit, smiling faces NO pushing or shoving or obnoxious behavior (like clientele in Sunset Highland Park).
Long Grove people are just plain nice. Free coffee and lots of fresh samples. We love to support this store.
Oh Well «THERE GOES THE NEIGHBOURHOOD».
Dominics closed so all the local rif raf have invaded Sunset like a herd of crazed Wildebees crossing the Limpopo, clogging the aisles bumping into people what a fiasco. I will have to give that nice manager a talking to, We have to get this unruly mob out maybe they will go to Mariano’s when it takes over the closed Dominics.

I have made an effort to do more shopping in Long Grove since it is my hometown and I want to support it along with the tiny downtown area. So, I started shopping at Sunset Foods. I used to shop at the location in Highland Park, so it was not much of a transition.
I like this location because the staff is super friendly and helpful. It is never very crowded so I can can get in and out quickly!

My grandmother used to take me to the Sunset in Northbrook on special trips when I was a kid. It was the only place she would buy her groceries, and it was a truly special treat to be able to go with her.
While I’m much older now, the special feeling of Sunset remains. I stopped in yesterday to pick up the last items needed for my first ever Seder. Sunset always spews class, and my trip yesterday was no exception. Everything is immaculately clean and has a place. The staff is mega friendly and has an insane willingness to help. The butcher even went in the back and cut me a shankbone for my seder plate when there were none readily available.
Each section is well stocked, and although I am not kosher by any stretch of the imagination (½ Italian, anyone?) it was easy to find the kosher delicacies needed for my seder plate.
I knock off one star for the layout of the store… it took me longer to find the eggs than the kosher dairy. The eggs, yogurt, and butter are closer to the produce than the milk and cream. My scatterbrain did three laps around the store before finding it!
So, in closing, very friendly staff, a little weird on the layout, but great selections, fresh everything.

This store is just OK for me — not my favorite grocer, but it’s OK and I would come back nonetheless. The prepared food selection is good and I like their homemade potato chips.
However, I found the selection of food to be not as great as other places and the prices to be somewhat more expensive at other grocers.
Also, I find it very strange to have someone unload my cart for me. I mean, it’s a nice idea, but really unnecessary. I’d rather have that person stand behind the cash register and ring me up as opposed to unloading my cart.
Overall, great prepared food selection and would be back.