Xclusive Fashion

My spouse purchased a sweater for me for Christmas. It was ugly. I’ll say it. I went to return it in hopes to get my money back until I read the receipt. You only get 5 DAYS to exchange an item and no refunds would be given. He was under the impression you could get cash back. I asked if anyone told him about their return policy before he bought it and he said no.
When I went in I thought man, who wears this stuff? It’s all party clothes. Not anything I would wear. Come to find out they only carry S-​M-​L sizes. I don’t like to wear form fitting clothes. And they have a lot of high heeled stripper shoes. The shoes I did like, they didn’t have my size. And I tried on different pairs of the same shoe and they were cut different. The ankle strap on one shoe fit fine, while the strap on another pair in a different color didn’t fit at all.
I went back and forth with the woman who said she was the manager about getting a refund. I don’t party, I don’t wear high heels, and I don’t wear jewelry. Yeah, I’m a prude. But this store was just not for me. I got a store credit and was told I only had 2 weeks to use it. I said really, you don’t know your own policy? The receipt says 3 weeks. And while waiting at the register for someone to help me I finally spotted their return policy sign. It was tucked behind the register and had other items blocking it. It should be more visible. And the sizes of the clothes in the store should be posted outside or in the store. I didn’t go back, and would never buy anything from here personally.

These people promised a black Friday sale that was complete bullshit. They have people waiting outside and just letting about five people in at a time just to announce on social media how busy they are. These people are pathetic and announce false advertisment. These people have no shame.

I don’t go there to mingle with the employees, I know how to look for my own clothes and I just go there to shop and buy my stuff. But when the employee is there helping me they are nice and very helpful, one of the girls even remembered me even weeks after. I drive 45 minutes from Irvine to Xclusive fashion because they got the clothes other fashions don’t carry and the price is amazing. I will be coming there as much as I can!!! xoxo xclusive fashion

I wish i could give them no stars people are extremely rude here !! And everything is overpriced.. . You can find the stuff they have there at other locations for a more decent price. I dont mind paying $ 40 for a dress but i expect it to be a good material. Not here expensive things cheap material and cheap service

Not paying that much money for skimpy outfits. Ridiculously overpriced! I prefer shopping at G Stage. Plus the customer service is the worst. Employees are not helpful & they’re rude. I’m never going back to this store!!!

Their #1 store chick had good customer service. i didn’t find anything so she suggested going to store # 2 btw she was also trying on clothes while assisting me. I went to the second store because I couldn’t find anything there. Terrible customer service so I left. I told my husband to go and get me a dress I was in a hurry. I paid $ 50 for it and an hour later it ripped big time. tbh I rather go to the alleys in dtla to get the same material type dress than go here every again!!! BTW they don’t have AC so I was drowning in sweat while trying on clothes. I hope this helps anyone from wasting their time coming here. Because I definitely wasted my time.

I give this place no stars. But I have to so I can post this comment. This place is something else, the clothes is very expensive for cheap quality clothes. Please do yourselves a favor and find it somewhere else. They swear they are Bebe. I went to this store and the girls have attitudes not friendly. The store didn’t have an air conditioner and I almost passed out from trying on clothes ridiculous. Never will I go back. The people who rate it high are their own friends and probably themselves.

Not sure why people say the employees are rude/​full of themselves. But I’m glad I took a chance and came here anyway:) all of the sales associates were more than willing to help, whether it was by giving me suggestions or handing me water for the hot day. Thank you Xclusive, I will definitely be coming back

I loved the clothes but will NEVER GO BACK! Poor service. I asked to see an item that was up high and the girl gave me attitude as if she was rushing to close the door even though he store had 30 mins till close. I have a 4 year old boy who was sitting on the front couch where u try on shoes and he was not bugging. He started dancing and I asked for a bathroom and the girl said w an attitude to go to the market and she was FREAKING STICKING HER HEAD OUT OF THE BACK ROOM W A CURLING IRON IN HER HAIR. I under stand policies are policies but
So much attitude and very in professional.
I came back to purchase my items but was iffy about a few and the girl responded with SO ARE YOU GONNA TAKE THEM OR NOT. I took one item and never went back!
I shop at @FashionTrendInc and I love it! Similar clothes for a bit cheaper!
Also I tried to
Comment on the xclusive Instagram and my comments had been deleted vs. being acknowledged. Well that’s great instead of acknowledging poor service and saying sorry.
I WILL NEVER SHOP HERE AGAIN! I’m sorry not enough nice clothes
For BAD SERVICE

I am not going to deny they have very pretty trendy clothes but they are also very expensive. Meaning I can find the same thing somewhere else for cheaper. And the return policy sucks! They don’t give you your money back and only do store credit the first 5 days! That was not good for me because I had a travel out of state right away. Waste of $ 40 never coming back. And very rude customer service not once did I get a «can I help you»

horrible customer service very rude and they don’t greet you… and if you buy online even worse I feel like Amelia only emails you back when its convenient as far as collecting money… I purchase a dress from her via email she invoiced me right away I received my dress it didn’t fit I emailed her and haven’t heard from her very unprofessional… I don’t mean to be rude but she needs to relax ever since her followers went up on instagram she thinks she sells name brand but I rather follow her steps and buy my clothes wholesale from downtown and sell them and be more of a responsible owner and not about the money… xclusive fashions is not a high end boutique so please stop acting like it and reply back and be kind and not money hungry

This place Is small, as soon as I walked in none greeted me or tried to help out. I asked a girl working there for a shoe size and they had ran out. She didn’t say anything afterwards and didn’t offer any assistance !!! These girls are very rude! Again no customer service what’s so ever ! These girls are just focused on themselves

This is my favorite shop! Follow them on ig! One stop shop. Shoes and outfits!
I always turn to this shop for any big events, Vegas, bday, club, red carpet, literally any event!

Love love this store very small but packed with a bunch a beautiful dresses, skirts etc. I hate going to the mall I never find anything. This is def my goto store.

I used to love stopping at this boutique on my way home from work. I used to find some really cute items for very good prices. The place is small but stocked well enough that you could always find something. I remember the owner being very helpful, humble and friendly.
I stopped shopping here when I stopped working at that job and stopped commuting through the area, but the other day I decided to stop by and look for a birthday gift for somebody. I figured I’d find something trendy for a good price. The clothes are still the same styles as before, maybe with more club clothes and less casual ones but the prices have increased by so much! I was so disappointed to see that a pair of jeans I could have gotten before for $ 25 dollars were now almost $ 40! I mean, I could understand paying that much more if the quality of the fabrics and fit had also improved, but honestly it is not worth it. These same brands could be found at other cheapy boutiques for less. The only thing I would come back for are the shoes. The deals on shoes are still OK for me, personally.
The service was not bad. The owner was no longer the one working there. I think her store has done well enough for her to hire staff, so she was out. But the girl who was working was also nice and very helpful.
***No Refunds. Exchanges or store credit only within 5 days of purchase***

The owner is such a nice humble girl. I love coming to this place because have nice clothes and heels. I would definitely recommend this place to friends. Only thing I wish it was bigger. I’m sure over time the owner will expand. Keep up the good work! Love your store!!!

I first visited this boutique when it first opened! The girl was very humble, and very helpful. Now that her store is a bit more known, she only replies to the people she feels like replying to on instagram.
Her prices on the most common dresses have skyrocketed! If you want to be smart and save money, go to the swap meet, look online or even at the mall because you’ll find the same dresses there for way cheaper. I understand if it’s brand name clothes, but hers are not, and it’s just been too pricey. Trust me, you’ll find the dress you like somewhere else for at least 30−50% cheaper.

Great prices compared to other stores selling the same dresses. Drove all the way from Riverside just to be able to try on the dresses. They do have online order and phone orders but i prefer to try them on. Highly recommend! The girls are very helpful and nice. It is a small store but worth the drive! They have a great selection. I noticed that they will help you put an outfit together or help you decide on which one looks best. Will be back, i want all the dresses!

Worst place ever!!! The girls in there did not even try to help me, they were too busy looking at themselves in the mirror instead of helping a customer.(I was the only customer inside the store) I will never go to this place again. The owner needs to hire girls that are actually doing their job.