Western Dental

This in no way has anything to do with western dental staff and service but yet with there payment center and the way they handle there accounts. If you get service here and have to make payments and don’t get paid on the due date that they have to given to you (even if a day late) you will have late fee of $ 25 and they won’t tell you till the next payment is due. Now if you set up a plan where they take it out of your checking account they mysteriously can’t get the money out on that day and you will be on the phone with the bank and western dental all day if you don’t catch it (which they hope you don’t) you owe a late fee of 25 $ and that won’t come up until they take out for your next payment. I realized this all to late I currently have a son on braces and dental work for my daughter who we just finished paying braces for and will never do any business with them again.

Customer service was a roller coaster. What gets me is they don’t have a oral surgeon so now I have to wait another 3 days OMG… Gave me the run around waisted 2 hrs of my time for nothing… So now someone should contact me in 1 hr, um ok. I called and said politely, why have not yet received a call, lady states it’s going to take 24−48hrs for someone to contact you. I understand they are busy but please be honest with me if you say 5 days, 10 days whatever I will understand and I will expect a call with in then. Now I am still on Norco and that is not doing it… So they tell me go to the nearest hospital for pain meds omg really! Anyways overpriced, no surgeon on deck… NOT recommend I think it’s best to look for a family dentistry. Now I will wait till further notice…

I absolutely love it here. They treated me very well. The staff are very polite! It’s a nice positive environment (: !!! They made me laugh even though my mouth was so numb! I also started my orthodontist treatment! Looking forward to my beautiful smile! I definitely recommend coming to this western dental!

Ortho receptionists are rude always busy and takes forever to get a hold of them.
Regular Dental is the same, once you get seated into your chair it takes forever for the dr to see you and start on your procedure. I was once there from morning until they closed just to get my wisdom pulled out!

In general, Western Dental as a corporation is horrible. I have called the corporate office way more times than anyone should ever call a corporate office. I have had two separate instances with them but had to call at least 20 times EACH for BOTH instances. Every call was basically me saying the same thing over and over and over again. Every single time I call its as if it is the first time they are hearing about it. And every single time they say they will write a note on my account and take care of it. Yet I always have to call back and hear that it is the first time they are hearing about it. It is a never ending cycle.
As far as this specific Long Beach location, they are at least every so slightly better than corporate. Most of their staff could care less and seem like they hate their jobs and their customers. There are a select few who are genuinely kind and helpful, which I appreciate. However, their wait times are ridiculous and I have had a couple annoying instances with them.
If I have an appointment at 9am I should be seen at 9:10am AT THE LATEST. But they always call me in AT LEAST 20 – 30 minutes later. Sometimes more.
One time I had an appointment and I even received an automated message the night prior to remind me I had an appointment. When I arrived the next day, they said I shouldn’t have come…
In my most recent experience with them, I had a regular check-​up and teeth cleaning. I keep getting bills and notices of late fees because I haven’t been paying them… BUT THIS WAS ALL COVERED BY MY INSURANCE AND I DO NOT OWE THEM ANYTHING! I never signed any sort of contract or agreed to paying them anything. Had I known they were going to charge me, I would have never gotten the treatment. (This is one of the instances I have called corporate SEVERAL times about).
Yes, they have very few kind and helpful people but overall, they are completely disorganized and have the most horrible service known to companies, and that tremendously outweighs the few positives.
Every time I’m waiting on the phone and I hearing the automated wait messages saying, «Thank you for waiting. we are dedicated to providing excellent service, etc.» my eyes roll so far back into my head I almost lose them.
(As a side note, this review is for their dental side and Western Dental corporate. Their Long Beach orthodontic side is SO much better.)

I’m ready have appt, but they’re keep me 2.5 hours for cleaning. It’s so very expensive if you don’t have the insurance cover.

i needed some paperwork to be filled out by the general dentist and my ortho, and came in on a tuesday and jessica from the ortho side and i told her my concern and she went right away to get it handled, thanks to jessica from the general side, she was able to help me out there as well, and mr. pham was able to help us fill it out as well, great working staff here! jessica is awesome as always! thanks to this staff i was able to get my wisdom out the following thursday! :)

They pulled my back molar out and my partial did not fit me any more. They tried selling me a Valfex it is a flexible partial or my insurance would pay for a medal one. I did not want a medal one because it would wrap around my front teeth. I asked them for a state plate, They used to use them in the past before the new Valflex came out and now they use for Temps. They told me my insurance would not pay for them even thought I had no back teeth and my bottom ones were now hitting my upper front teeth and them and bucking them out even more. So the blond manager told me they would charge my insurance for the medal ones and give me the State Plate Partial.. When they came in I went to try them on The dentist told me they gave me the Valflex instead of the State Plate. When I tried them on they had two big pink square things in front of my teeth. I did not take them. The next time they called me, I had a hard time putting them on. And it was the same there were two Pink Curly Q’s in front of my teeth. A young Employee came in and told me she ordered the Valplex for me instead and asked me if I was happy about it?) They had a hard time getting the Valflex partial off of me, I was getting scared that they were going to make my front teeth weaker or crack the white filling that Dentist used to fill in the gaps of my front teeth from spreading. I noticed the Partial fit on the clay mold but not in my mouth, because the clay mold had shrunk. Nobody would listen to me. They took pictures of my mouth to send to the lab but would not take another mold. I know clay shrinks a it gets dryer and dryer. A few days ago sure enough the white filling from my frontteeth had cracked and there was a big chunck out of my smile, so I called western and asked for an emergency appointment to fix it. They called me in earlier and when I got there an Asian dentist put the partial in my mouth, she got behind me and with all her might tried to make it fit. Reseeding my gums more from the only teeth I have left. I cry now just thinking about it. The blond lady came in and told me (that I needed caps and when she found out that my teeth were too week for that she told me she would not fix the white filling because I needed to pull all my teeth out. I sat there from 1pm to 6pm. I finally got upset and told them I need thi fixed. I have to go Boy Scout camping with my son in a week and Thanksgiving and everybody is going to be taking picture. Finally they filled it for me and they did not smooth it out because the Asian dentist said the compressor was not working. I walked out of there half ass and very hurt. They did damage to me. If I could sue them I would. They were pushing me to pull all my teeth. I had so many people dealing with me and my insurance had just authorize a partial and now they wanted me to get all my teeth pulled out and get dentures in a 6 month period, That does not even sound right?

WORSE place ive ever gone to! I came here for a teeth cleaning, after all the xrays I waited for the dentist, she did the evaluation and then was given a list of charges. ($ 1000+ for a deep teeth cleaning) my insurance would cover a part of it and my balance would be $ 500+ that does not seem right. I have a dental ppo insurance through AETNA and I have never paid this much for teeth cleaning. I was very surprised with that amount. I decided to go else where and guess what? I didnt pay ONE penny! nothing at all. I got amazing service and got 2 cavities and a deep cleaning done without having to pay. please shop around these people are a rip off. I went to Dentist Hakakha (Family dental care) on Long Beach BLVD. here in Long Beach give him a try AMAZING DENTIST, and amazing prices. STAY AWAY FROM WESTERN DENTAL

Terrible. What’s the point of setting an appointment if I still have to wait an HOUR AND A HALF to get my teeth cleaned. And on top of that I waited an extra 35 minutes sitting on the chair to get seen by a dentist.
The front desk over book their patients which causes a huge back up for everyone. They def need to renew their staff.
Do not recommend this place to anyone. Avoid!

Today my daughter had a scheduled 3:00 pm appointment, we get there it’s a sign on the door that says closed at 2 for a meeting. I did not get a phone call or an email to reschedule. I’m very angry and I can’t wait until Monday morning to call and complain. My daughter has a broken tooth and is in pain. My new appointment is Monday at 5, which causes me to now have to find someone to watch my special needs son, and for my daughter to miss cheer practice. This is a inconvenience and I’m not happy about it. If I could’ve rated this a 0 I would have.

I will never come to this location again. Each time I have had an appointment, I have to wait at least an hour in the waiting room to even be seen. The woman at the desk are rude and nobody ever has an accurate answer as to why the wait is so long.

Bad place:
— They recommend treatments that wont work to my teeth. As a professional dentist, shouldnt they know more than the patient?! Or are they trying to earn extra money?
— They also advise some treatments that are not necesary and not covered by your insurance, making your bill look crazy high amount. If you dont check all the treatments on fhe list, you might get some unnecessary treatments and pay too much money
— They dont give you glasses to put on until you ask for and cause a lot of water on your face
— The dentist doesnt cover hef nose when doing her work, and you see her dirty nose which is disgusting
— Complicated Xray processes taking long time and uncomfortable
Wont come back EVER!

I got my implants treatment from Dr. Taat, and she was great! She made me feel comfortable explain the treatment well, answer ally questions. Also the staff was very friendly, the dental assistance Diya was very sweet and professional as well. I would recommend this place because of the great service I got, yes their is a wait time at times but overall I’m happy with my implants, and veneers! Thank you Dr Taat and staff!

The absolutely worst place to ever go !! My hubby went for the discount ed X-​ray and clean (my mistake) for thinking he could not sign his life away on first visit ! After paying them over $ 3,000 for supposed nessessary work (which they made him sign a contract up front for) when he gets terrible toothache where they had put a cap on. goes in for help and they do nothing but tell him he still owes them money ! Never go to a franchised dentist ! This deserves no stars !! I would picket them if I had the time !!!

I would not recommend this place to my worst enemy. I came in for a cleaning and they told me it would take a over a hour before I am even seen by a dentist! The front desk stuff is rude! I had a appointment at 9 and left at 9:45 and made an appointment elsewhere!
STAT AWAY. RUN.

Nice professional staff. Maria offered no interest, no fee, payment option. Dr Chen was gentle, careful, and considerate.

Do Not Go Here.
I went here out of desperation, since I didn’t have a regular dentist and this place came up as the most local all-​services dentistry place. I was in a good bit of pain and didn’t know if I was going to need serious work or not, so I didn’t want to see a small office dentist and have to get referred on to someone else. When you get inside, it’s like all the other reviews here say. You are in an airport terminal of a waiting room with a hundred people waiting. I was never seen in anything less than 2 hours of waiting from my appointment time. You can watch the other customers getting up and going to the front desk periodically to ask if they’ve been forgotten or overlooked, so you realize it’s pointless to do this for yourself. Once I was in, they hustled me and basically said «you need a root canal, right now, today.» I thought it was sincere concern for my tooth but in hindsight I think they just wanted to schedule an expensive procedure right away and hustle me into accepting the work on the spot without any time to think about it. The price was not low by any means and I would have paid about the same thing, or less, at a small dental practice, while getting much better service. Once they started work on the root canal, the dentist would inexplicably up and leave the room for 20, 30 minutes at a time in the middle of the work. He would come back and my painkiller would have worn off and they’d have to numb me again and start over. I was there from 10am to 5pm because of this. I have to imagine that they were so overbooked that they have every single dentist working on multiple cases and multiple patients at the same time. I was never given any kind of explanation whatsoever for why my dentist would just up and leave the room for a half hour at a time while working on my root canal.
On my follow-​up, when I came back for my permanent cap fitting, it was the same deal where I was in the waiting room for nearly 2 hours. I had to go to the front desk and essentially threaten to leave because all I had come here for was having a cap put on and it was a workday for me and I couldn’t just sit here for 4 hours waiting. The person at the desk asked me to wait and then disappeared back into the working rooms where the patients and dentists were. He came back with a very distinctly annoyed looking dentist who was clearly extremely hassled with me for having pulled him off other work, and was slamming things around in the room while trying to locate my cap. After I had the cap put on, I left and never looked back.
Please do yourself a favor. Don’t go here.

I wish I could give negative stars, but, oh well. I had an appointment today at 11:30 to have all of my teeth extracted. Sure, this is exactly what i want… really. Of course I don’t want to lose my teeth. It’s just as devastating as losing an eye. My whole life has to change.
Anyway, after sitting in the chair waiting to be numbed, and, an hour or so later the surgeon refused to remove my teeth. They have already removed 7…1 was just two weeks ago. I literally heard the extremely rude surgeon say that he wasn’t going to perform the procedure because it was going to take an hourish just on me. It’s not my fault that an appointment was made every 15 minutes and they were overbooked!!! Now, I’m at home with all of my teeth hurting and an appointment for March 4… I will hit them out with a hammer before I EVER return to their office!
Not to mention… I was there because my dentist, who works there and I love, recommended it for my health. Dr. Chen, I wish you the best and I pray you get out of there before it’s too late! You are better than the chaos, rudeness, and over-​working that you unfortunately have to deal with.
Oh yeah, this is all after having teeth removed, a temporary partial, and a deep cleaning. I’m a permanently disabled Veteran and I don’t even make enough to pay my rent, yet, I took there advice and financed the deep cleaning and the partial. I’ve already had the tooth my partial connected to removed… waste of money. I had the deep cleaning that was going to kill the fungus underneath… waste of money.
So, I’m STILL paying for my partial that I can’t wear and the «deep cleaning» that didn’t work. Great job Western Dental! I hope you enjoy the money that you take from so many people, who barely survive financially, and treat them like second-​hand citizens. At one point, the surgeon even called me a liar…
STAY AWAY!!!

I have 2 complaints about this place. First, my appt was scheduled at 9. The place doesn’t open until 9… stupid. Second, it was over an hour and half before I actually saw the doctor. No one knew when she would be in and she strolls in like I haven’t been waiting for her all morning. So unprofessional.
Once I get my work done I will not be back. And unless you like waiting hours and hours don’t come here.