Wells Fargo Bank

I recently switched jobs which made me nervous about how I can manage my money during the transition.
ABRAHAM the banker was great! We discussed my situation, my plans and how I was going to get there. I’m personally recommending him to my clients and family members because I felt valued and appreciated as their customer.

I love this location. I’ve dealt with almost everyone here over the past 4 months and they have been super helpful. They are always looking for ways to help save me time and money. They always offer something to drink while I wait. Very personable and efficient.

I’ve been a Wells Fargo customer for over 15 years. This is my go to location in that it’s in my primary grocery store and they are open until 7pm on the weekdays and open on Sundays.
Having said all that I dread making deposits at this location. They always seem to have anywhere from 3 – 5 staff working at any given time but rarely open more than 1 – 2 teller stations. They prefer you to wait (I’ve waited over 10 minutes before to make a simple deposit) than easily open another teller station. For the life of me, I don’t know how they define good service?!

So, I recently had a flood from pipes in my house and unfortunately, Wells Fargo is where my home loan is from. My HO insurance company sent me the check to help for repairs. I was told that I could come to this branch because they have people with «signing authority» to determine if my check had to be monitored or non monitored.
Firstly, the company itself had me down as having State Farm Insurance, not Mercury, even though I send them my proof of insurance every year. Because of this, the teller, Liza, had to call a «special phone number» to verify this when I clearly had paperwork that said otherwise.
The bank opened at 10 and I had been there about 20 minutes so far. Then, the teller tells me that the manager has to sign off on a few things on the computer but she was not in yet. 5 minutes after, the manager comes strolling in casually unaware of the fact that she is almost 30 mins late to work. I am sorry but from my experience managers start with the opening of the branch always and do not wander in late. Whatever, she was there now and I was supposedly going to get this taken care of.
So, these two, the manager and Liza the teller, proceed to sit in front of the computer and make multiple phone calls for another 30 minutes with no updates. At this point I was going to be late for an appointment and asked if they had copies of everything if they would call me when it’s completed and I would be back in about an hour to pick up the endorsed check (they said it would be another 30 minutes at this point). So, they said yes they would and off I went.
1 hour passes by… no phone call. Then another… still no phone call. I was back from my appointment and other errands so I drove back to the branch which to my surprise, there was a whole new set of tellers. There was a greeter person and I explained to her what happened. She said that I would have to wait until Liza comes back from lunch (didn’t she have 2 hours to accomplish this?!) as no one behind the glass knew what was going on. At this point I said «F*ck this, it’s been over two hours for an half an hour task» and walked out. Never got a follow up phone call.
The next day I went to a real WF on PCH in Seal Beach. The whole process to get my check validated took all but 30 minutes. Simple. Do yourself a favor and keep away from the morons that run this «branch».