U.S. HealthWorks Medical Group

I’ve been Coming to these guys for years for work related injuries and physicals and have always had good service. Especially with this new facility, it is a good place to come for your medical needs. Surprised to see al the 1 star reviews

I was doing a follow up visit after getting my MRI done and I had a 8:45 am appointment, I waited In the waiting area for one hour, and they told me, the doctor was not there, and one of the supervisor and older caucasian lady with blonde hair, was in the front office, she ignored me, and started helping someone else and the other customer reminded the supervisor, that I was there before her, and the older lady with the blonde hair next to the reception desk on left, still did not acknowledge me, so I left and rescheduled my appointment… I wish I didn’t have to give a star
I’ve been here almost two hours, and I have not seen the doctor… This is crazy! They only have one doctor… This is worst place ever! I wish I didn’t have to come back.

If I could give it less than a 1 star I would. I’ve been waiting for an hour to give a urine sample for a drug screen and they still haven’t registered me? They said it would probably be another 45 minutes. Don’t come here if at all possible.

Been coming weekly for an injury and treatment. It has been a few weeks I was sent here and came in with an injury with a pain of 7 out of 10. 10 being worst pain ever. I was sent out with over the counter meds including Tylenol extra strength for break through pain, an ice pack and that was it. I was in pain crying and this was their idea of appropriate care.
They delayed referrals to PT despite having approval for almost a week, same for MRI.
Area looks clean, but it isn’t. They have equipment with Long Beach Memorial name on it. It’s obviously second hand. It’s dusty and exam rooms to not have a sink or soap to wash hands.
The rude front office lady is well just like what everyone else has posted. I am waiting 30 minutes for my discharge instruction and its the printer behind her happy self. Feel like asking pardon me may I help you help me!!!
Over all 2 .25 hours. An hour to see the doc, 20 minutes in room, given wrong script, waited 30 minutes for discharge instruction and appointment. Had to go back as the same young lady who was manning the desk didn’t give me enough time in validation… Additional 20 minutes to return and get re stamped… Just short of 2.5 hours!
5stars to PA Rueban. And the younger doc with dark brown hair gets a 4 stars ;) there are a few professional people who work here but your support staff is completely inconveniencing to your patients and a turn off.

Newer location, clean and up to date. My first visit to the medical group. Unfortunately, the Hispanic lady checking me in was either having a bad day or she really hates her job and is just down-​right hateful. Very cold and demeaning attitude. Strike One.
The medical assistant, however efficient, was lacking in bedside manner as well. Rather cold and not engaged. Please lighten up and be a little more personable. Strike Two. I really wanted to just leave after having my vitals taken and go elsewhere, but I really was feeling like crap and had already waited close to an hour to get this far.
Then, the PA (Reuben) comes in. Personable, pleasant and professional — great bedside manner. He gets 5 stars. I also dealt with the xray tech (sorry, forgot his name), but he also gets 5 stars. Great personality and welcoming. Reuben was very thorough and treated me quickly and sent me on my way.
The fact that this place is 3 or 4 blocks from where I live and the co-​pay is minimal, I will probably go back. But management, please encourage your front line staff to be a little more welcoming. None of us like to go to the doctor and when we’re sick, a little niceness goes a long way. I’ll try one more time, but if I get the same service from the support staff, I would rather find another medical office to call my own. Thanks.
PS. Parking lot is off of Oceangate and they validate parking. I used the meters on Ocean, which were two hours. I almost didn’t make it out before my meter ran out.

The clinic and back office staff are very nice. I wish I could say the same about the front office staff. I felt as if I was inconveniencing them. Didn’t feel like a paying customer. The awful attitude of the two Hispanic gals made me feel like going somewhere else next time. Not going back.