U-Haul

I have been coming here off and on for close to 10 years. Mostly because of the storage facilities. Don’t get me wrong, there have been hiccups along the way but they have ALWAYS been taken care of. Last week there was a very large miscommunication and I thought it would break me. (Long story). The manager Mike took care of it right away today! He was courteous, understanding and compassionate. Everything a manager should be. Thanks Mike for taking such good care of us! If you need a truck or storage, this is THE place to go!

I really wasn’t expecting my experience to be so easy. I had to wait a tad to pick up my reservation, but that’s just because the people in front of me being helped were asking a ton of questions. Once it was my turn, I got my key and was on my way in no time!
Dropping off was even easier. As I pulled up, an employee came out, check the fuel levels and mileage, had me sign something, and that was it. I received the invoice on my e-​mail within about 3 – 5 minutes. I felt like it was almost too easy. But I guess it was just that easy!

Not just this but every Uhaul I have tried to call has left me on hold for over 10 minutes. Tried 3 stores and the 800 number. Great customer service guys.

This location is truly troublesome. We rented a 26′ Truck and the truck was given to us already turned on. We drove off and 10 minutes into our drive the truck starts shaking horribly. After we park it, it doesn’t want to start! We were on a very limited time schedule and proceeded to finish our task driving very carefully and praying that the truck did not turn off on us. I will also mention that when we ordered the truck, we asked if we could drop it off at another location since we were driving far. We later learned that it is UHAUL policy to provide options; none were given to us, we were simply told no and that we had to return the truck back at the location. The return trip alone cost us almost $ 40.
I will also spare discussing the professionalism of the staff there.
Once our use of the truck was over, we proceeded to call Customer Service to report our experience. We have called twice and twice we were told that someone from that location, the manager, would call us. To date, we have received no such call. Our first call was made almost 3 weeks ago! I am truly saddened that it seems that this U-​Haul simply does not appear to have a customer oriented mission and I would approach this particular location cautiously.

I went there to rent a pick up truck, ended up over estimating and received the money back in my card before I woke up the next day after returning the uhaul at 9 at night the day prior. Only thing I didn’t like was how banged up the truck was and that they didn’t do a walk through of the truck until I asked for it

This place was great — reasonably priced, easy 24 hour access. Staff was super helpful and the one stop shopping for moving truck + storage was amazing. My biggest mistake was leaving this storage facility for something closer to my actual home — and boy, was that a disaster. I should have just driven the extra 4 miles and stuck to what was great here.

If I could give them 0 stars I would have! I will NEVER EVER use this locations services ever again. The General Manager gets more stars than the location foes because he was helpful when I returned my 10 ft truck that I rented for 20 minutes.
I initially made a reservation for my 10 ft truck and a dolly and was told when I arrived that there were no dollies on site and that I would have to go around the corner to the other location to pick one up because they had some in stock. (Fine, no problem). Only, when I got there… they had none and said that we were the 6^th customers to be sent to that location to pick up dollies that they didn’t have.
When I returned to the initial location to ask for a bigger truck 14 ft where the dolly is already included, they said they had none and they could just refund my purchase and call it a day.
None of this would have been an issue in in the beginning I would have been told that the truck I was renting didn’t even have a RAMP for one. And the customer service of the woman who helped us… no help at all. Just horrible.

Nightmare. I have had to deal with this particular U-​Haul several times and every single time it’s very unprofessional and difficult.
I reserved a U-​Boxes drop-​off for my move, and called to confirm a week before drop-​off date. Day of my move comes and … guess what? No U-​Boxes. None. No call from U-​Haul. Nothing. I had to hound them frantically, while my movers were waiting. When i finally got ahold of the manager, Megan, told me she simply didn’t have any U-​Boxes (!!) and wasn’t going to help. I had to track down the regional manager on his cell phone on the weekend to get U-​Haul to drop them off.
Then guess what? All my online paperwork was lost. Then guess what again? It was lost again. For months while my UBoxes were in storage I would get monthly calls from the Lakewood store, with somebody saying my bill was overdue. I would say: «You have my credit card, I signed up for auto-​pay.» They would say: «No you didn’t and now we’re charging you a late fee.» And this would happen over and over and over again. They didn’t even keep my 2 uboxes on the same account, adding to the confusion.
Now I’m having to arrange to have my U Boxes shipped to my new home. I talked to this store for a half-​hour last week. Somebody was supposed to call me back with the reservation. No call. So I called their corporate office and they messaged this store’s managers marked «urgent.» Still no return call.
I’ve been dreading having to deal with the Long Beach /​Lakewood U-​Haul team again after my experiences with getting them to drop off, pickup and store the U-​Boxes. So far, they’re once again acting exactly the same. At this point, I suspect I will eventually have to sue them.
Pro-​tip: If you MUST use U-​Haul, pick a different store.

I had a good experience working with this particular Uhaul. I’ve been renting a storage until since the end of July and I’m closing the unit tomorrow. I was supposed to move out yesterday, but my apartment move-​in date was scheduled to move tomorrow. My payment is automatically deducted each month. My payment was charged yesterday (as it’s supposed to be), but I wanted to cancel it. I called corporate to see if they could just pro-​rate the two days I needed in the storage unit. They were not helpful at all with my questions. I contacted Jordan, the general manager, and he was extremely helpful. He understood my issues, was more than willing to help out, and sounded very thoughtful on the phone. I go in tomorrow to move my belongings out of the unit. Jordan said he would remove the charge and I’ll be on my way. Great company and I’m very happy that I chose to work with them.

Came here not knowing what we wanted and the girl was very helpful and patient

Why does it take so long to get a truck?

This particular Uhaul was awesome to work with. We reserved online, picked up and drove off with 30mins. The staff that served us that day were full of smiles and great jokes. Didn’t have not one problem. Don’t know what it was that day, but this location made my cousins moving day much more easier.

This place is horrible. Please stay away and do not do business here. These people will lie to your face about discounts they will give you and you will not get anything. It’s even worse cause the so-​called manager Alex Connelly is a liar. I went in for a truck and they inquired what i was moving. I explained I was using it to move into storage. He then sold me a u-​box. I told him their prices were too high compared to other places and he offered me two month discount which would be the same price i was paying somewhere else.
He said he was going to send me the discount. He never did. I went in to return the truck and again NO email… He said Oh I’m sorry I’ll send it again. Still nothing.
So i really didn’t care about the stuff that much to pay $ 75+/month for it. So i said forget it. I spoke with Alex and told him this… It wasn’t until a
Lady Lauren Jenkins called and said well he should have told you this and that. He is your manager and he should have told me. You guys really need to get your stuff together.
STAY AWAY… DON’T DO BUSINESS HERE… THEY ARE CROOKS

I drove up to this location yesterday and asked for an estimate to have a Class III hitch installed on my truck. After the inquiry, I asked how long it would take to have the hitch installed and was told the installation would take less than one hour. With that agreement, I made an appointment to have a hitch installed for today at 1000.
So being the punctual person I am, I decided to drop the truck off half an hour early, but when I got to U-​Haul, I wasn’t seen for about five minutes because there was only one person working (Alex, manager).
As I got to the counter, I asked Alex how long it would take (installation). He assured me the truck would be ready before noon. I explained to him I was advised the installation would take no more than one hour and my appointment was for 1000. Again, he explained to me he was currently working on a car’s hitch but would get to my truck as soon as possible. With that notion, I wondered what good an appointment is if the business cannot take responsibility or accountability for it.
I dropped off my truck at 0940. And approximately 1130, I passed by the location and saw my truck was at the same parking stall I dropped it off almost two hours ago.
I walked back in and spoke with Alex. I told him my frustration and his reaction was almost childish. He shrugged his shoulders and did not have an answer. After speaking with him for almost a couple of minutes, he told me (again) the truck would be ready by 2PM (that was the time I told him I needed the truck by).
With almost a loss for words, I just shook my head in frustration and left.
So here’s the good news, about 1215, I got a call saying my truck was ready for pick up. I high tailed to the place, paid the amount and left.
What’s somewhat lacking was the responsibility and accountability of the location. I was not given a verbal apology from Alex, their manager. This is somewhat discouraging because Alex was the designated person in charge of the business. And without common business practice, I cannot imagine how other customers are being treated.
In any case, my truck has a brand new hitch. I just hope Alex didn’t (on purpose) leave out a screw or something because I complained to him my opinion.
Take heed and make note of my review. Thanks!