Tilly’s

Came back for the first time in 5+ years and I loved the remodeling. However, let me say the experience turned from mediocre to very good thanks to ONE particular employee.
I interacted with 3 different employees. I don’t know if it was the heat, or the fact they were working and couldn’t watch the super bowl, but I got some typical slight, but noticeable, attitude from 2 of the employees. HOWEVER, Jamal was very kind and helpful and stood out in his customer service. I could ramble on but my point is made. Thank you, Jamal; I commend the supervisors/​managers to recognize his customer service.

This store is the best! They always have what you want! But must advise you if you see something pick it up or else you’ll come back & it will
Be gone.
Customer Service is awesome. They are always friendly & will always help you without being over baring & smothering. We all know that’s hard to shop like that.
They get shipment everyday & sell out fast. Tons of parking.

The staff was extremely helpful without hovering over your shoulder while you’re shopping.

Visiting family in SoCal and also being a store manager for Tilly’s @39 Las Vegas Jose and team were awesome and killing it on the floor! You guys rock! Thanks for the awesome shopping experience!

Update: they weren’t able to change the order.
I had to order another pair. And when the large ones arrive, I will go return them along with the broken cat lights.
On a side note, the phone number given to me by the associate was for the corporate offices. Unless you know the extension number of who you’re trying to reach, you will enter the twilight zone of never-​ending phone loops.
I ended up calling the toll-​free number from the Tilly’s website and speaking to a guy named Frank. He was helpful, courteous, and honored the coupon price on the second pair of shoes. Go Frank. That star is for you. Lol
— — — — — — — — — — — —
Was here on 8÷30÷15.
My daughter wanted a pair of shoes from Tilly’s. They were a bit snug, and they didn’t have a bigger size in stock. So I asked the clerk to order a bigger size for her, a 7.5 instead of a 7.
after I was handed the computer printout /​receipt, I noticed that the cashier ordered a men’s 7.5, which is a women’s size 9. Um, yeah. Wrong size.
I was told that the order could not be fixed, and that I would have to wait until they were delivered (3 – 5 business days), come back to the store to return, and then re-​purchase. What a pain in the behind.
So then I asked if I could just order one more pair in the proper size. if I’m going to have to return to the store anyway, I might as well do a return and not wait for another shipment; right? The clerk told me not to do that and to call the 800 number instead. she told me that, if I called right when they opened, they would edit the order for me. hopefully she’s right. I will have to call tomorrow.
Although I am not happy about the shoe situation, it wasn’t a big deal because the shoes are super cute and I got to use a 20% coupon. the main reason for my 1-​star review is because of the broken cat lights that I bought. when we got home, I noticed the security sticker flap was pushed into the package, indicating that the package had been opened previously. And then we noticed the cover to the battery chamber was missing. This item must have been returned before.
We put batteries in the lights, and guess what? the lights don’t work. I was not surprised.
Why would you put a defective item back on the shelf after it has been returned?
Stupid me, I shouldn’t have bought twenty dollar cat-​shaped string lights anyway, I guess.
here’s the kicker: We had no clue what cat lights were until we were standing in line and someone had called the store looking for cat lights. the girl who had answered the phone was a clueless teenager, and she put the customer on hold and started giggling and asking the other workers, «cat life? anyone know what cat life is? Haha, cat life!» One white guy even asked her, «why is that funny?» Seriously.
Then a blond girl told her she would handle the call, and had the brains to clarify. «Oh, cat lights. Yes we have them.»
So I sent the kid to follow the worker for cat lights because I love cats and made a stupid impulse buy.
Ugh.

Been a customer at this locations for some years now, employees are always attentive, extremely helpful as soon as I walk in & very friendly. Other than their good selection of clothes their customer service is great and is a big reason why I choose this location to be my go-​to Tillys

Horrible service. We waited over 15 mins to pay while the manager and another employee chatted off to the side while the line got longer. The 2 girls at the register dont understand having long conversations with customers when their is a long line is ridiculous. Won’t go back to this location again.

I’ve bought a lot from this Tilly’s mostly, but also other stores and online.
Tilly’s is terrible. They have cute clothes, but terrible customer service. The zipper on my backpack broke several weeks after I started using it, and now it is useless.
They responded to my exchange request by saying that they do not offer any returns or exchanges unless the product is unused. They don’t care at all about defective products.
You can buy the same brands/​clothes from other stores/​websites and have better customer service.
Why would you want to give your money to a company that doesn’t care about it’s customers? Business is about buying and selling. We are not doing them a favor. They are doing one for us.

Looks like they’ve remodeled this store! It’s bigger, always cute clothes, and great music as well. The staff greet you when you first get in the door, and the sales people are nice too. And it’s all located at the Long Beach Towne Center along with other shops too!

This place is horrible! I tried to return a pair of shoes but because I didn’t have the box they came in they would not accept the return. And I even had the receipt!!! The staff was rude and very pushy. I will never shop here again! If I could give them half a star I would!

Okay the staff here is extremely helpful! There’s this employee, forgot her name but she gave me some awesome advice and literally kept going to the back of the store to find my size! I felt bad but she really didn’t mind hahaha very professional. Fave tillys location and will be coming back!!!

This place is so messy and unorganized. Not only are the displays unappealing but the clothes are a mess and nobody appears to make an effort to fix them. Definitely not coming back. I gave two stars because one of the employees actually greeted me.

I LOVE this store. Their staff is always super helpful and friendly. My favorite location.

I’ve been here a bunch of times and been happy with the selection and customer service. Came on the 12^th, as my 20% off 1 item coupon was going to expire, that day. Well apparently there was something else happening that I wasn’t aware of bcz. the line was to the back of the store, 3 clerks, an hour wait minimum. It was so bad a staff member apologized to the line for the wait and said they were going as fast as possible. Um, no thanks, coupon unused/​expired, me, left annoyed that I wasted the time to come to the Towne Ctr. on the week end.

I love the customer service here! There are always sales associates around to help you find something! Today one of the girls helped us find some tanks for my son (since the weather is getting hot)! She helped us find some great colors and even started a room while we were looking around! She was great! Wish all sales people were like her!

Great service. Took my son in to try on clothes for school, and the employees were very helpful.

Friendly staff, great selection of current trends and shoes! Store is clean and things are easy to find!