The UPS Store

Had important documents notorized here and they were done incorrectly. When I went in for a refund and explanation I was told the manager is only there on Saturdays and that the notary was seasonal and does not work at this office. No refund or apology was given. This store is completely unprofessional and has lost my business.

Had to drop off a couple packages for work and this was the closest ups store. The customer service was really good as they took care of me rather quickly and I was in and out in under 3 minutes. They seem to be rather busy as packages are piled up on the floor ready for shipment.

If you advertise that you have a notary, you should have one on premises at all times!

The store is never packed as a matter of fact there is never a line at all the different times I have been in there. The people behind the counter are friendly and will help you when you walk in and need any help with your packaging needs. They sell boxes, tape and other supplies. You can bring in your own box and they will tape it for you and send it off.

I have to start by saying this is the first review I’ve even written on Unilocal,but felt it was absolutely necessary to save others from the multiple disasters I’ve encountered at this store! I had to get a Livescan done for an application I was submitting to the Physical Therapy Board of California to clear me to work and sign up for my licensing exam in October. I originally went into the store to have my Livescan done on 6÷3÷14. One of the employees Caroline helped me. She was nice, but seemed to have some difficulty with my paperwork and had to re-​do the fingerprints multiple times so they would come out clear. On my paperwork I checked both boxes that showed I needed these scans sent to the Department of Justice and the FBI, since it was made clear to me that sometimes Livescan operators forget to click the box sending it to the FBI (all electronic). Once my Livescan was completed, I made sure to double check with Caroline that she sent my prints to both departments. She told me there was no way to double check the electronic system, but that she was sure she did. Well, 4 weeks go by and I get a letter from the PT Board of California stating that the Livescan operator in fact DID NOT send my prints to the FBI. I was informed that I needed to go back and get my Livescan done again. Frustrated, I ended up going back on 7÷1÷14. I explained to Caroline what had happened and that I needed to re-​do my prints. She told me she wouldn’t charge me, but didn’t understand why I wasn’t informed sooner that my prints weren’t sent to the FBI. Already frustrated by the situation, I let her comment roll off my back, and proceeded to re-​do my prints. I left the store thinking everything was fine. After 45 days of waiting for my 2^nd set of prints to clear, I called the PT Board and asked them why my application was being held up. They informed me that my 2^nd set of prints weren’t clear enough, and that I needed to get a 3RD LIVESCAN DONE. By this time I was infuriated. I ended up taking my business to another store to get my prints done, which cleared in 1 day. When I called this store to let them know I needed a refund for the Livescan, the manager Annie gave me a hard time. She asked if I had the original receipt, which of course I couldn’t find. She said that if she could find a copy of the receipt she would give me a refund. I ended up going into the store last Friday (8÷15÷14) when the manager Annie was there, and showed her all the paperwork I had received proving that my Livescan was indeed rejected twice. She told me she would need to call the Department of Justice, because as far as she knew «If they took the money from her store already, she couldn’t give me a refund.» INSANITY! I stood my ground and insisted I get a refund. After calling the DOJ, she in fact decided to give me my refund, as she knew I was right all along. FINALLY, I could be done with this process. She gives me my refund, and I leave the store. What happens next? I check my credit card statement 2 days later to find out that my card had not been refunded, but was in fact CHARGED $ 75 instead. I call the next day and explained I needed 2 refunds now. The gentleman that answered said «no problem, I’ll make a note that you need 2 refunds.» I let him know that I could only come in this Thursday (today) because I work late the other times they were open, and he said that it wasn’t an issue, that anyone in the store could give me my refunds. Well, after work today I rush to the store to get my 2 refunds. Caroline told me she needed to check with the manager first before refunding me. Fine. After speaking with the manager, Annie, Caroline states «I’m sorry, but the manager Annie needs you to come back when she’s in the store to give you a refund, she will not authorize me to do so.» Infuriated, I had Caroline call the manager back so I can speak with her directly. I speak with Annie, she dismisses my request to authorize the refund, states that she needs to do the refund to check that there wasn’t an error in the computer system and I’ll just have to come back. I explain to her that I drove straight from work an hour away to get there before they closed and that I couldn’t guarantee I could get there again when she was there. I was told «well you need to come to our business, I cannot come to your house to give you your money back.» I was completely blown away by her reaction, and after arguing with her for 5 minutes I agreed to come back when she was there to get my refunds. Not once did I receive an apology for my inconvenience. My frustration was completely disregarded. Such a nightmare! SAVE YOURSELF THE HASSLE AND DON’T WASTE YOUR TIME WITH THIS STORE!

I have been to this store many times and every time I leave in disappointment. The location was convenient for me, but after several encounters with the Asian lady that is always there (possibly the owner) I decided to take my business elsewhere. She is hasty, fussy, rude, and her ability to resolve a customers issue is less than satisfactory.
Yesterday, after not coming to the store in over a year, I stopped by to drop a package off. I waited in line along with five other people as she appeared to be the only one working in the store. I could tell that the other people had been waiting for a while because of their body language and sighs that revealed their frustration! I decided to leave because I could tell it was going to take a while.
Against my better judgement, I came back later to try and drop the package off. The same lady told me that she could not scan my package because the label was faded and because they had already come for pick up and it was too late. Now I’m no genius, but why wouldn’t she just hold it until the next pickup? I was in disbelief that once again she was less than helpful and she began fussing at me with a ton of excuses and taking up more of my time.
Needless to say I went to another UPS store (further south on Atlantic Avenue next to CVS) that didn’t give me a single issue! They took my package, scanned it, and away it went. It’s clear to me that this woman does not want my business, which is no problem for me, because I will gladly spend my money elsewhere!

Sold me a $ 150 post office box that simply did not work, then refused to refund my money.
I paid them up front for the mail box. Never in 1−½ months did it receive a single piece of mail. They had no idea why it wasn’t working, and refused to refund my $ 150.
Absolutely outrageous.

After being denied shipping by FedEx, I went a few blocks down the street to the UPS Store. They were great. Extremely helpful and even went through options with me. Gentlemen saw my packaging and asked why it had duct tape, I explained its just to double tape. He verified and said no problem! Swiped my Corp. Amex and done deal. Thanks UPS Store for actually doing your jobs.

Great customer service and reasonable pricing. Very helpful staff.

I have had a P. O Box here for about 4 years and I have always received excellent service.

This place is a joke. I tried to ship a guitar to Hawaii. They quoted me $ 216.85 for UPS ground. Can you believe that? I asked if they could estimate how much USPS and they said at least $ 185. All that for a guitar that only weighed 18 lbs. I laughed and walked out. Ended up going to the plain old post office down the street and mailed it for $ 28. I will NEVER go to this place again. What a complete rip off!

Good service

Had to shipped something off today and the Post Office was closed for some holiday that they observed. I still don’t buy the fact that Columbus discovered America… that’s open to discussion and whom you ask. Holiday for Columbus? He was in search of «GOLD»… Whatevers.
UPS store was open so it was better than nothing in the area at that moment. If the Post Office was opened today… I would of saved $ 2.66 on shipping, but I had to get the package out. I just have to eat the extra cost.
For anything weighing 7 lbs, with demensions: 21×13×13, you are looking at $ 17.61 for Ground Residential. Sorta pricy, but that was the price I had to pay to get it shipped out today. Post Office price would of been $ 14.95 for Parcel Post with Delivery Confirmation. FedEx Home Delivery® would of been $ 15.94.
It is what it is.
The Asian lady that worked the front counter was helpful, but again I like saving money on shipping costs.

Fast, friendly service, came here to return a AT&T uverse cable box set. You can rent a mailbox, buy packaging and send shipments out via postal or UPS. Parking plentiful

i come here for everything, i love this place. the staff is very nice and super savvy