Tarek Khattab Insurance

My first experience with this agent was terrible. When I signed up for Allstate, I would receive AT LEAST 2 – 3 calls a day trying to up-​sell/​make changes, etc to «save money» in my policy (which by the way was already customized how I wanted it). I never answered or called back so you’d think he’d take the hint, but didn’t. Finally I did answer and told them to stop calling.
Then one day I wanted to make a change in my policy and called the 800# but kept getting rerouted to the agency. Whoever answered, which I think it was Tarek himself was so rude so I kept trying the 800# and again it would reroute me to them. So I gave in. Still being rude, I asked why he was being rude and he denied it saying «I’m not rude, I make all my customers happy and have no complaints, etc etc…». So whatever… I tell him what I need to have done, he faxes something for me to sign and I send back. No word after that. Then my payment notification comes through and it’s the same amount as before as if nothing changed so I send an email to him (so it’s in writing) and again he is rude! After a couple back & fourths, his last reply is in all caps as if he’s yelling at me. He said WILL SHOW UP NEXT MONTH. Only answered one of my questions and to this day still have had no other response from him. Terrible customer service!!!

Allstate has been able to give me great rates, starting with a very good quote on my new car, my agent has been able to keep getting me fair discounts and I am so happy with my coverage. I can’t see changing.
I am the kind of person who, when he gets good service stays with the company and the person giving me that good service. I do feel as if I am in good hands with Allstate.