Sureguard Windows Inc

Please go down to the bottom of this page and notice the 22 not recommended reviews…
Hi apologize for giving a 1 star review, but I had a few bad experiences with Rick and his bozo son on my particular job.
1. If you develop a water leak around your window, Rick and his smug attitude will finally show up and his son will come to play good cop bad cop. His son will examine the caulking and say «no holes in the caulk your house, building etc has a leak». Then they will leave, they told me they saw 15 jobs with leaks and all were the house. Really? I went outside and felt on the sides and found 6 holes I took pictures and does Rick say he’s sorry? NO.
2. Rick himself and his measured my windows and of course got the measurements wrong!!! so my windows are the wrong sizeI love his Customer Happy slogan.
So much more but why waste your time, do what you want but I’d be very careful… Rick’s a good con guy his son??? Not so much but he will not say it’s his son…
Best part was I call the cell and Rick’s son says Rick is on vacation… next day his son show’s up but gee it’s Rick driving his SUV LOL gotta love these guys…

Writing in behalf of Victoria.
Rick and his team did a fantastic job at a property we have at the Redwoods complex in Santa Ana. Very friendly family owned company that have the best prices around. They were always on time and followed through every step of the way up until the installation. Couldn’t be happier with the end result. At our house we have Sureguard windows and they’re holding up great/​look great. Fantastic company– wouldn’t go anywhere else.

We purchased a sliding doggie door from Rick and even though our vinyl slider was an extremely unique size, he worked with us to make sure that we had the right size insert and in the end it looks and works beautifully! Thanks Rick!

there were by far the best company I talked to and glad I went with them

I love my new Sureguard windows! Rick’s company did a great job at a very reasonable price. He was referred to me by a neighbor who highly recommended this company. I replaced four windows and a sliding glass door and the work was done quickly and efficiently-​thanks Larry & Rich. Rick was also very accommodating with all of my requests and I have now recommended his company to another neighbor.
Great windows, great price, good workmanship. What more could you want?

I found this place through the Penny Saver of all places. I was shopping around for energy efficient windows, since my house needed them badly. I called and spoke with Rick. He came by my house and looked at my windows and gave me an estimate. I had 5 other estimates and Rick gave me the best estimate. I called Rick and told him that I wanted to go with him. Rick came out to my house again to obtain measurements.
I got a phone call from his receptionist, Carly to schedule a date for installation and within 3 weeks I got brand new spanking windows. The day of installation, there was a 2 man crew that arrived. My windows are original and it was pretty tough to take out, and the workers tried to do minimal damage as possible, but it was inevitable for an old house. I had 7 windows and a patio door replaced and I have abnormally large windows. The installers were there for almost 8 hours working with very little break. The guys cleaned up after themselves and were very meticulous.
Rick has a factory and he makes his own windows. The brand is Anamar.
Also, if you have damaged stucco or chipped paint prior to or after installation, then they’re not responsible for it. They don’t do do patch work.
Overall, I’m really happy with my new windows. I’ll only go with SureGuard for all my window needs.

If you choose not to call SureGuard, you will make an incorrect decision with another company. I’ll explain more, I had at least 4 estimates from different companies as I was researching windows. Since money was and is tight, I decided to only have 6 windows replaced.
As I was getting quotes, it came very apparent that all the people giving estimates are professional sales people. What does that mean? Usually they have a 2+ hour window to convince you to buy, so highly high and uncomfortable situation. Think like you’re attending a time share. Remember, actual measurements take about 15 minutes, the rest is talking. The worse experience was Renewal by Anderson, it’s a complete scam. I don’t want to spend time talking about other companies, because they are not relevant.
My mind was set in Milgard windows because I was familiar with them and I love the quality. Matter of fact just had a Milgard window installed in a different house for a bathroom remodel, didn’t know about SureGuard at this time. I was skeptical having another quote, especially when everyone says ‘We are the factory’. I was burned out and going to give up, but these guys ARE the factory. I was very impressed with the sample and it felt similar to Milgard quality, but on further inspection, I noticed better seals, thicker felt, thicker plastic and real metal rollers, not plastic in Milgard.
The owner was present with his son and actually listened to my 6 window request. He then said, do you have 4 more as we have a 10 window deal going on, yeah I heard that before and it’s never a ‘deal’. I showed him four more windows, which I wanted to get done anyway AND the price was given. I was waiting for the pressure upscale, but these gentlemen are straight forward with no scam or deceitful motive. They also recommend to replace the slider as it could barely open up and it was priced correctly and installed great. The price given was extremely fair and I know the money goes to the company, not a salesman, this is important, because it appears they want their customers happy, not just a closed sale and move to the next person. Actually their price blew everyone out of the water and with this quality? Just happy as can be.
I had a few custom sizes which needed to be built, so it took a little longer, but it’s ok as I was in no rush. I’m sure they could’ve built them quicker if I mentioned it, but again, I had patience.
As for the windows, I highly recommend SureGuard and I guarantee that you will be impressed. They will be the company I recommend when people ask about our new windows. ***Note, I also recommend a triple pain in the Master bedroom or other rooms that have noise issues. The standard window works great, but triple pain is amazing and can still open and close with your pinky. ***Another note, stay away from grids and if your house is light color painted think about almond colored windows, they look great.
So getting back to my initial statement, you will be duped if you DON’T go with SureGuard, I know from experience by having multiple salesman try their best to convince me to sign a contract. This company is for the ages and the customer service is excellent. A+

I had 6 windows installed and had excellent service. The price was right and they did everything the Home Owners Association wanted as well.
The crew was great and finished everything in less than 5 hours. What more can I say than I was pleased by everything they did!

In 2008 I contracted Sureguard Windows to replace all the windows in my home (24 total) and 1 sliding door. The installation was quick and the results were noticed immediately. Living in Corona keeping the house cool is always a major issue. With the new windows we are able to keep the house several degrees cooler during the heat of the day putting less strain on the A/​C. To top it off they truly stand by their product and workmanship. I recently had a window crack and Sureguard came out and replace the window, no questions asked, under their warranty. I would recommend Sureguard to anyone looking for new windows.

Rick did the measurement on our sliding glass door and set up the install at my earliest convenience. They had the best price by far. His guys arrived early and finished in a little over two hours. Quality of the door and install was excellent. Very happy customer here. Will definitely use them again for our windows when we have the money. Thank you!

We had six windows replaced in 2008. The work was done quickly, and professionally. They made a big difference to our home. Now, six years later, they still look magnificent. Recently, I called them to see if I could get some screens replaced. A couple had broken, not because of quality but because of some poor handling on our part. Rick didn’t ask any questions, came by to pick up our screens and had them done the next day — no charge. I even asked if they could make up some screens for some other windows we have that they didn’t put in. He took those, too and made up new ones — again, no charge.
I highly recommend this company not only for their quality, custom workmanship, but also for exceptional customer service. Rick gave me his personal cell number to make sure he could take care of us.
I had him measure for some new french doors. I have no doubt these will come back quality for us as well. Will post back with update later.

sureguard was very reasonably priced, much less than i was expecting. rick and his team did a great job replacing an old sliding glass door. it looks terrific.

Ordered a sliding door through Rick and his crew on Monday morning. They installed it promptly on Weds. afternoon.
So glad I found them. They are licensed and windows come with a warranty. Love that it is a family business and they care about their products and customers.
Rick came back after the door was installed to do a final check to make sure it was up to their company’s standards.
5 Stars for Sureguard! Love our slider!

We just had three sliding glass doors and a large bay window installed at our house by Sureguard and we could not be happier with both the product and services that we received. Rick and his team are both prompt and professional. The windows were top quality and have greatly increased the look and energy efficiency of our home.
I have already referred several of my friends and co-​workers to Sureguard and I plan to do so whenever I can in the future. If you need new windows, screens or sliding glass doors, you cannot go wrong with Sureguard. They are amazing.

We had Sureguard Windows install windows and doors in our home. The quality is great and the best part is that we have not had to turn on the heat all winter. The new windows and doors have improved the insulation throughout the entire house! They have also reduced the amount of traffic noise that we hear. Rick is easy to work with.

We had all of our windows and our back sliding door done by this company, and they’re AWESOME! Rick and his workers were so fast and efficient, I loved it.
A couple months after getting everything done, our sliding door handle got loose and completely fell off which meant that we couldn’t safely lock our house and our back door is our main way of entrance. I called Rick and BAM he said he could come in the next morning and fix it for us with completely new handle pieces, no charge.
I was thoroughly impressed! It was around the holidays too!!!
Not only are Rick and his workers efficient workers, but they’re honest too. My mother accidentally dropped a $ 100 bill on the floor and wasn’t even aware it was missing, but one of the workers picked it up and returned it to us. Definitely got bonus brownie points there for honesty :)
They not only do an amazing job, but they’re also great people who really care and are willing to completely satisfy their customers. I definitely recommend them!!!

Terrible service. I ordered a custom dog door for my slider. They came out and measured everything and said they placed the order. I spoke to Rick several times who didn’t know the status of the order. I called last week and Rick said everything was ready and scheduled delivery today at 11am. After no one showed up I called again and was told they still need to measure the thickness of the glass. So now I have nothing and it’s been six weeks. I would not recommend this company to anyone.

Sureguard Windows did my home several months ago and they did an excellent job! Im 100% satisfied with the work Rick, and his crew did.
I will defiantly be referring Sureguard Windows!
Thanks
Prodigy Santana

Rick’s workers installed 5 windows into my condo yesterday. One of the really big windows was incorrectly manufactured and so the window didn’t look right. Since I’m in a condo the HOA Board is very picky about the look of the windows. Rick had a new window made that day and had it installed the very next day. He even came by to make sure everything was going fine with the installers. Everything looks wonderful and I’m very pleased by the windows and the quality of the installation.

My response to the owner seems to be filtered by him so here it is — First of all, never saw your response five months ago. Regardless, I find it amusing that I called and called AND wrote letters when we had these installed ALMOST THREE YEARS AGO and NO one ever responded. Apparently you have to leave a Unilocal review to get a response. Interesting. He did not pick up his phone when I called three years ago, a women in the office did, and again, NO one ever responded. If you are insinuating it was my choice to accept the product on the day they were installed, then yes, you are correct. It was NOT my choice to have them installed incorrectly and it was NOT my choice to have you not respond to multiple calls or letters three years ago