Staples

Can someone please explain to me why I was required to give my phone number and email address when buying a five hour energy?!? When asked for my email address I said «it’s ok» and they said it was needed. That’s hard to believe! I hope I do not get nonsense email from staples.

Better selection and better supplied on printer toners and inks.
Don’t go to Seal Beach Staples. They are very limited.

The Print Center is terrible. Their system has too many glitches and when you ask them for help they give you bad attitude. Like it is your fault that something is wrong with their system. I will definitely not be going here again. I will drive a little farther to Office Max or Office Depot for customer service.

When I walked in I went to copy and print center.
There was a guy there all by himself talking to a customer while a few others were waiting to use a kiosk machine.
I waited around a bit and one of the «grey shirts”(supervisors) walked up to me.
I asked her if I could send them an email just to print out 3 pieces of paper for movie tickets I just purchased. Nothing major, ya know?
She said «we don’t do that anymore» and «we can’t do that»
In my mind, You can’t do it, or you just don’t want to?
Let’s keep in mind, the 2 self service computers have been «Out of Service» since 04/​26/​2016 according to the signs.
She told me I had to wait for the other 4 people in front of me (that completely different things going on) & that the copy and print rep had other orders to complete in addition to that.
I honestly didn’t mind waiting but hated the fact that she didn’t even offer an alternative besides waiting for one employee to complete all of his assignments and help the 4 people in front of me all by himself.
Strange thing is, I know of another Staples location that is far more busy than this location and the copy and print reps do all they can for everyone and if they need help, management steps in and helps in every-​way possible.
I would think that if this ONE copy & print rep had «soooo» much to do today, you would (as a supervisor) do all you can to lighten his load and at least assist with the 4 customers in person while he works on the «more important» online orders to fulfill.
I didn’t catch her name, because she didn’t have on her name tag.
she was the older woman (30 – 50 years old)
Black hair with a pony tail.

Christian and Randall were total superstars, helping my mom through what would normally be a painful process of new tech. I appreciate their cheerful professionalism!

This Staples is the best run one I have been into in a long while. It is great to have people that are efficient and organized. I was glad to work with them for my printing needs and will use them again in the near future. I would recommend this location for your printing services. They are very professional and prompt.

i found out that certain Staples offer water phone damage services. If you have had water damage and it is within the first 48 hours you have a great chance of getting your phone restored. If they cannot restore it you pay nothing, so it is definitely worth it. They advertise it will take only 20 minutes but it was longer than that so we left the phone and they called when it was ready. Great customer service from the tech guys and there is plenty of parking in shopping center.

This review is specific to the print service center, which I’ve tried on a couple of occasions with poor results — especially compared to other locations that have given me great service.
On this particular occasion, I called in advance to ask if they could edit and print business cards for me, and I very specifically told them I had the files either as Adobe Illustrator or TIFF files. The editing job was basic (change name/​phone/​email/​title) and they told me to come on in and I could use their in-​house workstations for an hourly fee, and they could print. So, on the phone it seemed everything was good.
Then I arrived. No editing software other than MS Office on their workstations and no one willing to help (I waited in line for 10 – 15 minutes for help; there was only one person in front of me and 3 people behind the counter). I finally told them I had called in, couldn’t do it on the workstation, could someone help. Someone curtly told me no, and when I pointed out that I had received misinformation on the phone the clerk told me I should have asked when I called.
To make it worse:
1) I DID ask when I called, and I was very specific.
2) The customer service I received had no sense of urgency, and when I finally received their attention I was treated with condescension.
3) They actually joked with each other and a customer about me when I hadn’t even left yet.
I had every right to be unhappy, and I gave them every chance to rectify the problem. All I got in exchange was a waste of time and a deep feeling of disrespect.
Maybe they were having an off day, and I very rarely write negative reviews but I felt this was just too much and I want to spare you, fellow Unilocalers, from receiving similar treatment. Especially when there are so many options, including smaller private printers, that are happy to earn your business and go the extra mile.

Don’t ever buy the Staples brand packing tape… its by far the cheapest crappy tape I have ever tried to use. It was a dollar cheeper and I thought I would give it a try, big mistake, waste of money
shame on you Staples for passing this junk on your customers

Bad quality work. Messed up my iPhone screen 2 times and wouldn’t refund me. I wouldn’t suggest getting any work done on your devices.

Do not purchase from this store. Horrible customer service from the manager Suzanne! I went to this Staples a few weeks back tor return a lousy Omnitech shredder I purchased in December; said lousy shredder was used a total of three times since December. It gave out on the third usage… ridiculous! What is more ridiculous is Staples policy that this and all «electronics» can only be returned within 14 days! Is this company crazy? So I explained this to the less than helpful Suzanne. She was completely unhelpful and acted like she could care less. Her MO was, «That’s the policy and I am sticking’ to it.» Well, like all rules, there are exceptions. Since she owns the company (smirk) I guess she must abide by them knowing full well that she will continuously have pissed off customers; this pissed of customer shall NEVER return to this store or purchase from Staples again.

Came in looking for office supplies, basics file folders but the whole store felt like a Smart & Final. There were cleaning supplies sun the shelves. After looking for 20 minutes of going through the whole store, I finally found some folders way in the back. Is the Staples brand done? Going only to Office Depot from now on.

200 $ for «labor» to get a laptop fan fixed plus the cost of the part they have to order. I wonder where they get their numbers from. 300 $ to replace a laptop fan? I might as well buy a new laptop. I got it replaced for 99 $ at the nearest computer repair center I found.

I came in only to use the copy center. I couldn’t figure out how to use the machines and getting help was almost non-​existent. When I finally got help, they acted like I should have known what to do. I got what I needed, but felt I was bothering them to do their job. Store itself is like any other Staples.

I had a great experience at staples on Sunday March 3^rd. Upon my arrival, I was greeted by Victoria a cashier as I walked in the door. It was like she went out of her way to say hello. I continued to walk to the walk tot he back and purchase a chair. The staff was friendly on my way back and a young lady named Susana started helping me. She asked me what kind of a chair I was looking for and was it for office or home. She was very detailed in making sure I got the right color and size. They had a variety of options and I ended up with tempurpedic memory foam chair. I had walked in for the ad chair, but it felt horrible. She told me if I was going to keep the chair to make a small investment. 2 days later I’m so happy i went with memory foam for my home office and I’m very happy with my service.
Thank you Victoria and Thank you Susana
Employees like you make all the difference in a company and staples is very lucky to have you.
I will only ask for Victoria or Susana when I ever go back,
Mickey R

Very helpful staff. lindsy was helping me, she made everything easy to do, i needed business cards made and she helped me, and the see will be ready ìn the morning, very nice

I dislike give one star reviews. However, I have no choice. This review covers my last two visits.
About two weeks ago, I need a few flash drives. I arrived about 7:30 on a Saturday night only to find that they were closed. «WHAT», closed already. Another person pulled up and tried to enter, to make a purchase, and he also was upset, exclaiming. «closed at 7:30?»
I was going to let this pass, as I didn’t want to write another negative review for the ending year.
However, last night was another bad experience. This time we arrived before closing. My gf wanted a cooling pad. The model we wanted was trading for around $ 35 retail. However Staples wanted $ 44.95 plus sales tax. I wanted an ergonomic wireless mouse. The one I wanted was on sale. However we wandered around the store and when I went to secure the mouse, the sale price had been removed. As a consequence the other item we had already had in hand to take to the register was returned to the shelf, and we walked out.
I buy almost everything on-​line. I get what I want delivered and at a lower cost. I feel forced to buy on line, due to situations like this. Today I purchased the exact same make and model cooling pad on-​line, including sales tax for $ 27.19 delivered. A savings of $ 21.81, or two early bird dinners at Norm’s.

Printing center horrible customer service. If you are a printing center wouldn’t you think it would be easy to print what you need in a timely fashion? I wanted to print a doc that’s in my email and wanted to forward to the store and print. They couldn’t do that for me. What they did offer me is a card with an email address. To then email my attachment to, then wait for a code that I have still not received and then give the code to the store to finally print. They gave me no other possible options to print. I guess try don’t really care. Off to someone that can print for me. A real printing center.
Seal beach location

WORST customer service in the COPY & Print department… I had some engineering prints in color 18′ x 24′ done, and texts did not print clearly. The staff blamed in on my PDF file. I had to wait another day for them to re-​print. The prints did not come out as nice as I thought, they blamed it on their machine! And still charged me regular price. The staff told me I should take my file to another staples location or office depot.
If I wasnt on a time crunch, I would have demanded a full refund and take my file to print somewhere else.
This is regarding a different situation — I decided to give them another try.
I called today to inquire about doing another set of engineering prints. I was on hold for almost 10 minutes, transferred to 5 different people, to get a simple question answered. It was ridiculous!
I wanted to know if the online service would be the same as walking in the store — I’ll be able to get the prints by tomorrow morning. Unfortunately, this was not the case. If I place the order online, and want to pick it up tomorrow AM, there is a $ 5.00 rush fee. But if I walk into the store to place the order, they can waive the rush fee. How is this convenient at all !? The copy & print department cannot accept emails of attached files to do the print either. You have to go inside their store!
So annoying. I decided to give Office Depot in Signal Hill a call, and guess what?! They can provide the fast, convenient service online WITHOUT going inside the store. And the prints will be ready by this afternoon.
I Will not be going to STAPLES at this location anymore.

I don’t usually expect too much from office supply stores, but I was pleasantly surprised by the service Richard provided. The store was kind of busy and my computer purchase took a very long time, however he was friendly and nice throughout the whole thing, which made the entire experience pleasant.
If you are going to shop at Staples, sign up for their membership club, you’ll get cash back after purchases. Also, check online. I only shop here when I find a good online deal or sale!
Lots of parking, but the lot can get crowded.