Romance Etc

I am so upset I can not believe what just happened while I was shopping here. Me and my wife daughter an nephew were out for a stroll on 2^nd Street ate lunch gor dessert and decided to walk around because it’s a beautiful day. I walk into this store because I have been before and I like all of the different items in here. I noticed one employee popping up everywhere we went in the store. Fine it’s a coincidence no biggie. I was wrong everywhere I turned this employee kept staring and making it obvious she was following us. I had the last straw when she followed us upstairs where they have some clothing items. I promptly left! How rude to follow your customers around because they may look slightly different then your regular customers! The employee in question was of average height, blonde wavy curly hair, and dressed in jeans and a tshirt. Never again will I come here. I have never been so upset in my life. Horrible customer service. I hope you’re happy chasing out a family with 2 kids.

Bought a nice, very expensive, guest book for a wedding I am having. Employees were kind. Came all the way from Anaheim to visit the store. Turns out we already had a guest book and I drove all the way back just a few days later to return the one I bought here. NO REFUNDS. No exceptions.
Reasons given:
It costs money for her to do the credit transaction (3.5%) It cost me more in gas to get there than for her to issue a refund.
And my favorite, «it’s easier that way»
Easier for who? Certainly not the customer. Are we not in the business to satisfy the customer?
As a fellow business owner this practice is terrible for future business and results in terrible reviews.
Good products, bad customer service and terrible policies. This results in a businesses failure every time.
My final piece of advice for this place: don’t tell me to have a good day after you just ruined it.

I read through the previous reviews & I don’t know where they get the rude attitude & poor service from. Every time I go, they’ve been lovely even when I only browse around & not purchase anything. I’ve always seen girls working here but any of them can help you. They know what they’re doing.
Most of the time, I walk in to admire their jewelry collection & books to read. They also offer tons of stationary, knick-​knacks & home décor. I could spend hours in here. Everything is reasonably priced, but I always have to think to myself, Do I really need this or do I want it just to have because it’s cool?! Romance Etc is a great place to do some retail therapy, that’s for sure. I do enjoy their chocolate sweets – reminds me of See’s Candies. Try them at least once. Another cool thing about the shop, there’s a section for flowers. If you need a florist for any occasion, head over. They provide the freshest & they’re really beautiful. Great for wedding! And speaking of wedding, they do a lot of customizing for that too. Giveaways, centerpieces, & even the bride & groom stuff. So convenient! Don’t forget to check out the second floor. There are clothes & more accessories to be found up there.
My very first jewelry gift from the hubby was actually purchased from here. It was when we first started dating & we were strolling down 2^nd Street with his family. I love their collection because each jewelry is unique & one of a kind. My in-​law was so sweet to help me pick out the necklace. I’m so happy with our choice. It’s classy & easy to match with whatever I’m wearing. Thanks, Romance Etc!
Whenever you’re on 2^nd Street, make it a mission to stop by. Just look around first & then commit! Besides, they stay open pretty late unlike the other shops around there.

My go-​to place for gifts for wife, mother, sister, any woman in your life. Amazingly friendly service and always a great selection of items that you can’t lose with. I’m so grateful for this store.

My friends and I visited this store today and we were blatantly followed by employees the whole entire time.
We weren’t offered assistance or greeted even though multiple employees were hovering right next to us everywhere we went. This made us feel extremely uncomfortable as we were clearly singled out because of the color of our skin.
I will never step foot in this store ever again and don’t recommend it unless you’re white, blonde haired, and blue eyed.

I loved working with Deb so much! She did the flowers for our wedding and everything turned out amazing. She was so detailed oriented and really cared about how I envisioned the day. She really helped me achieve the theme I wanted. We needed bright colors because my husband is an islander but I also didn’t want to have a tropical wedding. She executed my vision perfectly! She supplied all the vases, candle holders and lanterns. She also gave us very detailed price quotes which I appreciated very much. She worked with me to reduce the price without losing the overall feel of the wedding. She even did a table preview for me so I could see how everything would look with our linens. She also has a great personality and is super fun to work with!

Cute store, horrible customer service. I have been in a few times to purchase Voluspa candles, but I will not be back. Most of the staff that works here are very rude. I always feel like my every move is being watched… like they think I’m going to steal something. It makes for a VERY uncomfortable shopping experience.
I have never been greeted, or assisted during my visits. Just followed and watched, until I make my purchases. Even at the point where they realize that I am a paying customer, and not a thief, they still offer no friendly service. Very sad, because this store has some amazing potential. I will not be back.

I swear everytime I visit, I must purchase a little something? Lol. I used to live near old town Temecula where they had all these kinds of antique shops… Love my set of jade lamps with gold lace shades, parfums, candles & today a pewter rum label just perfect for my decanter ;) It is a treasure hunt each time! Best shop that happened to Second.

I love the product selection here. It’s carefully curated, and carefully displayed. It’s unique and quality and full of personality… But there’s something not quite friendly about the place and the staff. I don’t know. I’ve been back twice for gift shopping so it’s not rude. It’s just not 5 stars.

Adorable shop with a wide range of eclectic items. Bathrobes to sun dresses, candles to perfumes. And gifts for guys too. Lots of options. The prices range from high to ultra-​high ($ 198 for a bathrobe).

Deb did our wedding last year & she went above and beyond. this woman knows her business! gave her the colors I liked, flowers I wanted to avoid, took her advice & let her go with it. I’m still in awe with her eye for detail. HIGHLY recommend coming here for your floral needs!

What a pleasure to work with Deborah and her amazing team at Romance Etc on our wedding flowers. Deborah captured every single idea I had and replicated my vision to perfection. She is trustworthy and honest. She keeps it real and that’s exactly what you need when planning a wedding. Just fantastic.
The store front is also just the most adorable place I’ve ever seen. So many GREAT gifts for every occasion. I always loved browsing the store before and after my meetings with Deborah.
Highly recommended!

Deborah is amazing!!! My wedding is in 3 weeks and needed a florist. She was detailed and accommodating and saved me time, money and piece of mind.

We used Romance Etc as or florist at the recommendation of our wedding planner, Linda duPlaine Gray, and it was an excellent choice.
Deborah was very accommodating and worked within our budget to provide beautiful flower arrangements, bouquet, and other wedding essentials, along with gorgeous rented vases.
We had several last minute change requests for which Deborah was happy to do.
Romance Etc also sells other items including a framed quotation that we used to have our guests write messages.
As a result, we highly recommend their services to everyone planning a wedding.

Saw this place while on our way to Long Beach and the store front caught my attention.
Bought 3 books and chatted with the staff for a bit. If you’re looking for a unique gift, come to this place.

Like most places on 2^nd street the selection is funky and cool and unique and «artsy fartsy». Which also makes them VERY pricey to shop. A rusty nail you find on the street is free… a rusty nail in one of these boutiques is «art» and is therefore $ 20. They don’t have rusty nails for sale, but, hopefully you get the idea. A polished rock that you buy from a rock shop = $ 1. A polished rock you find here is $ 5. Loved everything… bought nothing.

Great little store!
Saturday night– came here after hanging out at two pubs and going for a Christmas light tour in Long Beach.
Ended up getting two really beautiful candles for my step-​daughters, and a big hour glass for my middle daughter. It’s a private joke.
The girl behind the counter was visibly shaken by the older woman (owner? /​Manager?) Girl was uncertain about a box for the hour glass and how to wrap the candles. I sensed she feels defeated. Woman needs to lighten up on girl. There was no smile for us either. It’s nice when employees are relaxed. And pleasant…
Energy is thick and uneasy here.
*Would* have been a 5 star rating.
Prices were not terribly high. The hour glass was 50.
I’d definitely return when in the area.

Wow, reading the other reviews and seeing the complaints of rude employees I kinda’ feel as if I/​we came on a good night, lol.
It goes without stating that Long Beach could seriously benefit from a few more candle/​oil/​incense/​fragrance locations. Until then, Romance Etc. will be my «go to» spot.
Okay so the candle within my bedroom burned out and knowing how OCD I am, I Unilocaled a good 3 locations with attempt at obtaining a replacement. No bueno. They were ALLL closed and it was only about 6 – 630 pm on a Saturday night.
I refused to go to Wal Mart but managed to stumble upon this gem of a place. GPS’ed the location and upon arriving, I’ll gladly cosign Zynette’s previous statement, it’s a total random shop. Located on 2^nd Street in Belmont it’s completely amid an inundation of eateries.
Don’t let that stop you though!
Walked in and became completely entranced by the pleasant fragrances of everything that surrounded us. We were greeted immediately and mind you, I’ve got a nose for masculine fresh scents, the lady whom I later found out was the owner’s sister, literally walked us around the entire store w/​attempt at locating that «perfect scent».
NAILED ETTTT!
After sniffing a good 15 candles we found ourselves HIGHLY content w/​2. Both smelled like Heaven in a can. I was a bit taken back by how 2 candles totaled $ 40+ but I couldn’t turn back at the register, so I went for it.
I’ll definitely be returning here. I’ll just have to calendar that trip for a definite pay day.

Worst customer service, they don’t give refunds even if you return within 24 hours. California state law indicates all returns are allowed within 24 hours of purchases. As I’m talkng to her, she claims to have a head ache and walks away.
She then starts to say an argument started and can’t handle or smart enough to know how to handle complaints. Except claim to have a head ache and run and hide in the back room. She’s extremely rude. She then tries to literally push me out the store when I told her if she touches me that would be assault. That’s when she backed of.
Over priced things, not of quality, and ignorant staff who knows nothing except how to push their weight around, literally. Worst shopping experience of my entire life!

BEST FLORIST I HAVE EVER HAD! Deborah was our florist for our wedding in April, and people are STILL raving about the flowers and how amazing they were. She was so easy to work with and truly afforable. I had brought in a Pinterest photo of what I wanted and she nailed it! You can tell that she truly cares about how the flowers look for your big day, and I would recommend her 150% !!! You can’t go wrong with her :)
Thank you Deborah for making our wedding truly stunning!
You can see her flowers at: