Red Wing Shoe Store

If no star was an option that is what I would give them. Sole came unglued from shoe 5^th pair of shoes I bought from them that this has happened to. 1^st 4 pair I threw out .Then someone told me they should replace them. Brought shoes in. They would not replace. You can tell shoe had been worn 1 or 2 times only. I will take my business & ilwu shoe voucher elsewhere.

Bad service! I called before going there, and the phone went straight to the answer machine. I was not closing time yet, I got there within 15 min of my phone call and they locked the door. They just missed out on300 $

Still 5-​star.
I had my first pair of boots resoled at the factory; they’re a bit beat up with scuffs, scrapes and a few cuts but have new soles. I keep those as standby boots. I put on that «fireman zipper» on them to make doffing/​donning easier… when I came to have them resoled the reps said «I’ve never seen anyone figure out how to put those in». They come with instructions and take some time to make them fit properly but after over two years of daily wear, the zipper finally failed (pulls came out and the zipper eventually unraveled).
Went with a side-​zip from Worx with a composite sole (working security but around electrical equipment) and they’re MUCH easier to wear. Absolutely no issues with the zipper, just a couple years daily wear and I have to retire them (the insoles are all worn). The rep this time (Adriana?) told me they were a wide size and I should try a normal. Asked her how she knew and she told me «See how your boots kinda slouch? That means they’re too wide and that’s why you had all that rubbing inside the boot.» So now I’m on pair three (well, pair #2 in Worx) in a normal width and so far, so good.
Again, not a place to get a cheap pair of boots (go to Walmart for that) and I don’t mind spending money on quality gear.

Quick service. Free eXtended care including oil, laces. Close to my office and they give corporate discount.

I appreciate the patience and customer service here.
Not only do they have quality shoes/​boots here, but they offer lifetime warranties for repairs and replacements!
Hubs couldn’t decide what work boots he wanted. The staff was quite helpful and efficient. And most importantly patient!
It’s on the pricey side but when you think about it, the shoes/​boots here are an investment so it’s worth it! Comfort and safety over everything!

This place is so awesome and amazing that I had to write a review. I recently began working with OCPW in the Construction Section and I needed boots. It was recommended I go to the Santa Ana location but I shortly found out that they have a VERY limited women’s section (although they were also very nice). He recommended I come to the Long Beach location since they had a better selection.
Anyway, so I came here and that’s where I met George. He’s patient, friendly and bilingual. He helped me out through the whole process and I felt like he had my best interest in mind. He also let me know about the lifetime cleaning service which I think is great; I’m looking forward to it. I walked out happy with my super comfortable 2340’s women’s boots

I’ve been here many times and each time they’ve been great but after talking to rich in the store today I wanted to let everyone know this is a great store. He went above and beyond answering all my questions even while other people were in the store and was very patient and polite while doing so. Way better than the Norwalk store

Of all stores that have cleaned my boots this one’s the best. With cleaning service and selections. Always polite. this store sets the example for American made boots

I love red wings! Boots are okay but the customer service makes up for all that! And the warranties, they got a loyal customer right here keep up the good service !!!

Good service, great shoes! Parking kinda sucks but due to its location you can walk around the different stores to enjoy yourself after

Nice store in a cute neighborhood. Helpful staff. If you need good, long-​lasting work boots check them out.

My husband is a diesel technician. Since he’s on his feet all day, I want to make sure he has both, comfortable and safe shoes… which is EXACTLY what Redwings has to offer.
The first pair of Redwings we bought were back in 2007 and they lasted 7 years… we just bought his 2^nd pair and we’re very confident that it’ll last another few years.
Since it’s been so long since we bought his first pair of boots, we weren’t quite sure what boots were the right fit and best for his line of work… the employees at this store were SO helpful and great… they showed us different types, answered all our questions AND even put the boots on my husband… now THAT’S GREAT CUSTOMER SERVICE! Unfortunately, not all Redwings stores have this type of great service, which we sadly experienced first hand… these shoes aren’t cheap, so of course we want to make sure we buy the perfect pair… that being said… we HIGHLY RECOMMEND this store and their awesome staff!

Been hearing about Red Wings for years and all my friends have gotten work boots here so I’m just falling in line, for good reason to. Saturday morning, kinda of busy but that’s ok, when it was my turn, Josh, a nice kid helped me find the perfect pair of boots for my situation. He was very patient and took his time to show me 3 different types that would fit what I’m looking for. He was knowledgable and having worn the merchandise he was selling it was a first person review, not just reading the box. Great policy on returns and guarantee’s. I am very happy with the boots I bought and I’m wearing them right now and all weekend to break them in for the work week ahead. If your into comfort I recommend the insoles. They are a bit pricey but you can’t put a price on happy feet. They will let you walk around outside with the ones you try on so you got no excuse to head over to Red Wings and take the shoelace express to happy foot town.

Kinda pricey but well worth it!!! Great quality!!! Customer service is good. Plus you can take your boots in for maintenance!!! Free shoe laces!!! Cool!!!

Great Customer Service! This is the kind of place to come to when your looking for a good reliable work boot. The person who helped us was George. He was very helpful and patient. I would definitely recommend this place and ask for George. Thank you again George.

Been here about 4 different times in the last 5 years or so. Every time they have what I need and it is a painless process. If you are redeeming a PMA cert, they will throw in free socks. Also, they will polish and replace any laces for the life of the shoe /​boot. Very cool!
Good selection also!

EEK! Me thinks not.

Christine is very professional. She has a smile that knocks your socks off. If your looking for great shoes talk to the beautiful christine she will take care of you. Great attitude. You wont find any shoes that are as well made for the price anywhere. Go see christine. great customer service. Christine is a total babe. The shoes are the most uncomfortable, overpriced shoes i have ever bought. Die Hard boots from sears are better and lower priced.

We get a pair of boots every year from work. You can normally get it anywhere, but Red Wing already has our account in the file. Make life a little easier.
I came here with three of my coworkers, and there were only two of them. All four of us were in need of new boots. Customer service was excellent. They went back and forth between the four or us, getting different style of boots, different sizes, and even had time to recondition our boots while we shop, while remaining courteous and friendly.
Great place to get your steel toe boots… =)