OC Fitness Bootcamp

I am pretty disappointed with this one. I got a Groupon deal for one month of training for $ 35 so I figured why not. I thought if I saw results I would go ahead and become a member when my trial expired. Now the full membership is $ 199, a lot of money. I have done Crossfit in the past and have been a member of several gyms, including Equinox, all of which are less than $ 199 and MUCH better experiences. At that rate, they should be putting in an effort to make sure their members are happy, especially when I am doing a trial and I am sure they need my business (or at least they should act like they care about my business). I should have known better when I initially called to begin my trial and was told that the Long Beach trainer was on vacation for 2 weeks so they would not be offering that location until he returned. Really? Someone is on vacation and they have no back-​up trainer? What if I was a full member and had paid my $ 199? Anyway, when I eventually started my trial, the trainer was nice enough, but he seemed very unprepared all around and would usually show up to the park late (yes, it is in a public park). The workout was a lot of standing around while he figured out what he wanted us to do next. He would get confused and forget what we were doing and who was supposed to be at which station, and this was only with 5 participants. In the end, the workout was okay, but not nearly as worthwhile as I had hoped. It was similar to a high school gym class. Even with all of this I thought, «well it is a trial so I will just stick it out until the end.» This was of course until the instructor decided to stop showing up. One day, we all did get a call from another Bootcamp employee explaining that our instructor could not come because his daughter was sick. While I empathize with his situation, it is the company’s responsibility to make sure there are people to fill in if someone is out. They had no back-​up plan and did not offer and alternative, except he mentioned the possibility of making up the missed class on another day. Fine. This was on a Friday. On Monday, I met several other people at the park and waited until 20 minutes past the start time and he did not show up. No one got a phone call or text message explaining that he wouldn’t be there, so we decided to leave. Since it was possible that he was having a family issue, I cut him some slack, but again, it is the company’s job to have a replacement and notify members when the trainer will not be coming. No to today, Wednesday (this is a MWF class). My friend and I texted and called the trainer several times to ask if he would be there today so we didn’t have to waste our time if he wasn’t coming. No answer. Finally, she got through to his wife, who sounded confused and said she would let him know that we had called. Eventually, at 4pm, 2 hours before our class, he left my friend a voicemail saying that he was not coming and to call Bootcamp admin for details, but he did not leave a contact name or number. So it looks like we are left in the dust. No one from the company office has contacted us about it. I guess they are just rolling in so much money that they don’t need our business. Good riddance.