Naples Wellness Center & Spa – Health Arts Institute

This was the worst experience ever. I came in with right arm pain and was given 8 two-​sided pages of information to fill out. It was the same information repeated at least 3 times in poorly copied pages that could have been consolidated to make it easier for the patient. I was on the last 4 when I could not write any more due to the pain for which I was there. I asked to please have them use the same information from the other two pages where I filled out the same info. The receptionist was sympathetic but she asked the woman behind her who said, no. I asked if I could please have a break and finish it after the session. I was going nowhere and they already had the information –my name, address, etc. She said no, again. It had to be done first. I called my husband to come finish it for me and they waited. When I realized the rudest of the two women was the one who would see me, I decided to not follow through with the appointment. Absolutely uncaring and quite rude. I could not trust them with treatment. They were close to me, but there are too many others who offer quality care to settle for this awful place.

Had a wonderful lunch time massage from Aaron today and glad I did.
He has a great energy and amazing touch and I came out of there very relaxed and also rejuvenated. Highly recommend.

I wanted to pull the trigger for a higher rating, but considering that I’ve been to a few other places already, this score will suffice. Every place I go to gives you courtesy calls. I had recently lost my phone, therefore losing my schedule, and nearly missed my appointment. Luckily, I made it just a few minutes late. .
Location: 3 stars
Depending where you are coming from, this can be easy place to miss. There’s copious parking in residential streets, it is only slightly inconvenient having to walk to get to the actual building.
Customer service: 3 stars
I think it really depends on who’s running the front desk. Consistency would be nice, as with COURTESY CALLS. One lady seems to smile more than the other (I think Mary needs to smile more).
Acupuncturist: 5 Stars
Joyce gave me realistic goals/​expectations letting me know not to expect any drastic changes after only a single treatment; I appreciated the transparency. A few treatments in, I can honestly say that my pain levels have gone down considerably. She has even started treating me for other ailments that I have, which weren’t part of my initial consideration. I’ve had chronic back pain which would infringe my abilities to work or drive long distances. The pain has subsided to being more than manageable and at times, not even noticeable!

Wow, the reply to my last review is pathetic. Apparently if you use Groupon, you’re not good enough for this business. Through the help of Groupon I have found amazing places that I frequent and some misses. This was an obvious miss. Yes there were communication issues on their end, but rather than apologizing for the subpar service I received, the owner passive aggressively states that it was my fault for having a bad experience. It is extremely unprofessional. I will tell everyone I know about this place and to avoid it at all costs.

Great specials! very nice and clean… I had a massage from the gentleman there, very good

The worst massage experience.
Booked a couples massage, sat in the most uncomfortable waiting room, which they didn’t have chairs for the both of us as a lady was sitting in one of them enjoying a water after her service, rightfully so.
When you first walk into the massage room, you get a nice view of all of their extra supplies stacked against the wall.
Then the massage, my massage therapist was texting during my massage, his phone would go off and then he would massage me with one hand. I had asked for a deep tissue and maybe I had my hopes up high because I was told Ming was the best, but what I got was a back rub
My boyfriend said his massage wasn’t all too great and mine wasn’t either which he received from a female.
I won’t go back, ok massages in a less than relaxing establishment.
Thank you for your reply Matthew, it was very constructive, next time I’ll «actually appreciate massages»

I have been to Naples Wellness several times for yoga and acupuncture which were pretty good, but the massage I received was terrible — the worst deep tissue massage I have ever had! All Ming did for 45 minutes (yes not even the full hour I was supposed to receive) was pet and wiggle… really? Since when is petting and wiggling body parts a deep tissue massage? I couldn’t believe it when he said «how do you feel?» after just 45 minutes. I kept expecting the massage to begin! I have had many other ‘deep tissue massages’ and this one was definitely NOT that. So disappointing.

I just had a swedish massage by Jennifer (dont pick her) I felt rushed & not well massaged. I Bought a groupon for 60mn and got a 40mn massage — and when i mentioned it to them they acted cold and uncaring. Then when i asked the receptionist to talk to me nicely, she replied to me «you want me to smile to you like a puppet when i talk to you»!!! Great unwelcoming service! Wahooo… !!! That is not a way to welcome a new customer.
Here its on tape

I almost did not want to write, because then more people would find out about this place and Ming. But he deserves the excellent review because that is what he is.
I used a groupon, and requested a deep tissue massage. Ming was absolutely spot on! I specified which areas I wanted him to focus on, and he immediately found the knots and the magic began. He knew exactly what he was doing. I am somewhat of a massage addict, so I feel I know a good one vs an excellent one. Ming is fantastic.
The receptionist was very friendly, the place clean, easy to find, with easy parking. I will be back for sure!

I had a Groupon for a Swedish massage. Although the ambiance leaves much to be desired, making the set up a little weird, the massage was amazing. Definitely will go back.

I bought a package deal for two on Living Social which made it look like they do couples massages. They don’t. They tried to accommodate the request but it was impossible to get two therapists scheduled. So, I opted out of the what I thought I purchased and finally scheduled a massage. Half way there I get a call saying they are running a half hour or more late. Nice to call but I had made plans following massage and had to decline. What it seems to me is a studio with classes who are trying to add massage half-​hazzardly. It seems some have had a good experience but I have had trouble actually getting an appointment. Their hours are 2 – 6 during the week which is when I can go. That is not a very big window. I would be cautious before you buy a «deal» from them.

Went here on a Living Social deal and was surprising blown away with my experience. At first, you enter it a very bright room. In my opinion it should be darker because of the relaxing nature of this business. The receptionist was very welcoming and the licenses massage therapist was very good with his hands. I have never fallen asleep during a deep tissue massage. I did this time. Great work.

I came here because I had bought a Groupon. I went the other day and it was super relaxing. They offer you water and the massage therapists are very nice. The receptionist is kind of rude though. They do not only offer massages. They have yoga and tai chi! They have also started branching out on LivingSocial as well. I would recommend this place to a friend.

This place is great, and have been here several times. Naples Wellness Center is new to Long Beach. I went here for acupuncture and massage. They are very professional. the exercise room has a great view and the treatment area is clam, quiet and soothing. I felt very relaxed after every visit, and feel much better now after their excellent care.

Having taken yoga classes here which I think are very good, I was in need
of a massage. I only wanted a 30-​min. accupressure treatment on neck and
back. Ming was terrific. I walked away feeling relaxed yet energized.…with no
discomfort. It is later in the day (my appt. was 11 a.m.), and am still feeling very good and satisfied. I’ll return for more.

I came in here achy and exhausted after being awake for 24 hours (working full time night shift and a mom of 2 kids) I asked for a shiatsu massage, pricey compared to my usual $ 20 Chinese massage but I thought I need to indulge myself. So in I go, I filled up a paperwork and then Ming, a guy, came to do his massage. It was magic! He know what he is doing, I heard he has tons of credentials with Chinese medicine but dang, he is excellent ! WORTH EVERY PENNY I paid !!