Mountain View Tire & Auto Service

I found a coupon for a $ 19.95 oil change so decided to give this place a try. Well upon walking in (I should’ve turned around.) the employees Kevin and some younger guy (short, black glasses with dark hair) greeted me. When I told them I had called earlier that morning and made an appointment for 2pm they both just stared at me. Kevin, says «we are really busy and aren’t taking anymore oil changes for the day» uhh well Kevin I called earlier and made an appointment. He then says to his coworker «oh well I don’t know, I didn’t talk to her» Then the younger employee starts looking me up in the system, «would it be under a different name?» Uhh NO? I spelled my name for you clearly on the phone earlier, not my fault if you entered that in incorrectly. (Already HORRIFIC customer service, NOT SURE why I continued to stand in front of both of them.) then the Kevin guy goes «if she knows her license plate by heart we’ll give you the oil change for free» I DID know it by heart and he DID NOT give me the oil change for free. He «discounted» it to $ 19.95 (which as stated earlier I was already prepared to pay) so I was just so irritated and annoyed at this point I agreed. The younger employee said he wasn’t sure how long it would take, since they were so busy. I said «hours?» And he laughs and says «yeah!» Wow. Okay. HOURS GO BY and neither the douchey employee Kevin nor his younger side kick ever called me to tell me my car was done! I HAD to call and ask if it was ready at 5 pm (they close at 6 pm mind you). Finally I come back into the shop and younger unnamed employee goes «oh by the way you need front brakes AND front wheel bearings» Uhhh that’s how you’re gonna tell a customer??! So unprofessional! I was astonished by both Kevin (condescending, rude and not to mention obnoxious!!) and his behavior throughout the entire ordeal. I will NEVER be coming back and I wish I could’ve given this trash bag establishment 0 stars. You guys SUCK!!! I checked my invoice and it says 023 for the salesman if that helps any management that may be reading this review.

Thief! Slob! Charged over $ 600 for a $ 120 part. A month later the part is faulty and had to return under warranty. They said they couldn’t «replicate» the issue therefore they can’t replace it. When I return to pick up the car, there is is a coffee spill on the carpet that was not there 24 hours ago! And they have the audacity to say it must have been there before. I wouldn’t have even noticed if they made any attempt to leave the car in «as good» of shape as I left it. Where is the customer service? Where is pride in ones work? Problem solving? Common sense?

I’ve been here once before and went based on the good service. This time I needed tires and shocks and the service couldn’t have been better. They even suggested a program where I could pay on time and get 6 months interest free which allowed me to get everything done. I cane in the next morning and waited while they did everything and was on the road in short order. Thanks guys, I will defiantly recommend you! Donn in Long Beach

I got stuck in Long Beach late last night after blowing a tire and damaging an axel. Mountainview got me in right away this morning to replace the parts with fair and honest recommendations. I really appreciated the hospitality while I waited in the comfortable lobby for a few hours. They gave me coffee and a phone charger so that I could continue my work day! Thanks Kevin and Chris for helping me!

Again…
THANK YOU KEVIN & CHRIS! Words can NOT express the amount of appreciation I have for you both! I am a «worrier» but you two always seem to keep that to a minimum… you two worked very hard to get to the bottom of the issue/​s regarding my vehicle… no matter what it took… This Mountainview Goodyear location is the one I’d recommend to anyone having car issues or for those who just need a tune up, new tires, oil change etc. it’s almost been a year that I’ve been bringing my 2001 Lincoln ls here and every time I am satisfied and taken good care of! I’d rather continue to travel across town to bring my car here than to allow anyone else under my hood!!! They work WITH you not Against you… reasonable prices, honest and trustworthy! You two deserve an award… SERIOUSLY

I’ve been taking my cars to Mountain View Tire for a few years and have had only wonderful experiences here. The guys know my name and take great care of me and my automobiles!
Kevin and Chris in particular have been so helpful and patient in tracking down issues with my aging freeway-​worn Honda Fit. These guys have given me honest feedback regarding prioritizing repairs and considering when it was time to let go of our old vehicle.
I am so grateful to have such a dependable resource in the neighborhood! Thank you!

Friendly staff, I’ve never really taken my care elsewhere. I figure the expense you pay is worth the service they provide to the vehicle. They usually have a pretty fast turn around time for their shop and the waiting area has water, coffee, magazines and a TV.

After going through a living nightmare with Certified Goodyear on Cherry, we came here and were delighted by the awesome service that Aaron and JR provided. Needless to say we will be back here for all of our tires needs. They’re honest at this location and will be upfront with you. Huge difference from the Cherry location that put the cheaper tires on our car than what we paid for… then they tried to charge us for them again!!! This Bellflower Blvd location was a tremendous help in discovering the mistake and doing everything possible to ensure a pleasant experience. Thank you Aaron and JR.

WATCH THEIR DATA COLLECTION
I brought my tire in to have a nail removed and the hole plugged. I was asked for my home address. I told him that seems a bit much to plug a hole in a tire for cash. I was told the Bureau of automotive repair required it. So I called the bureau of automotive repair while I was waiting. I was informed by the Culver City field office that:
«The only information that is required for invoicing is an odometer reading and a signature.»
The tire is great. I’m sure the man at the counter was only doing what he was told to do.

Excellent tire center for sure. We just had them replace all of our tires on our 5^th wheel. Extremely professional and courteous employees. We were in and out in no time at all. Great prices and superb service all the way around. Thank you Cristian Lepe and crew. We will be back again for sure! Highly recommend this shop.

I have been here a couple of times. I have never once felt cheated — these guys always go above and beyond to help me out. Additionally, I have always felt respected as well.

Took my 2003 Ford Expedition 3 weeks ago to get serviced (oil change, tires rotated…) and to fix my air conditioning. Air conditioning was fixed-​initially I didn’t like the price so they lowered it! So I agreed to the work. Then when I got home rear air was not working. They apologized and only charged me for replacement part. ok, so I’m thinking I’m done, my car is good. Then the service engine light goes on… some evac? hose has a hole in it! So I am in there again for the 3^rd time in 3 weeks. They took care of the hose replacement in 30 minutes and did not even charge me! Chris the manager and Kevin the asst manager were very helpful and accommodating. They took full responsibility for the oversight and are very professional and courteous.

Time to update our experience: My hats off to Ed who phoned my husband and he wanted to make a bad experience right. He offered to write my father (who had the bad service) a check for 200.00 and we thought that was awesome. Made my father happy that they acknowledged his concerns. Then Chris, the manager offered my husband a great deal on tires for our car on top of a check for my father. I must say, they went above and beyond and we will return for all future tire services. Thank you Mountain View for exceptional customer service.

I’ve been bringing my car to Mountain View for routine maintenance and the occasional repair for over ten years. They do an excellent job and don’t pressure me to fix something unnecessarily or buy new tires at every visit. I trust their expertise and my car (over fifteen years old) runs great.

Edit: Had given a 1 star, but changed it to 4 stars because of the professionalism exhibited on 5÷28÷15 when I received a call from the manager (general manager i believe) of Mountain View Tire & Service. He apologized for what I had described below and gave me an explanation of what the service members at this location described to him. He had also touched base with Discount Tire Center and mentioned what he had heard from them as well. He offered to meet with me in any of his service locations to go over my tires and discuss any service that may or may not be needed. Very surprised that he took the time to call and discuss this matter. Very professional and courteous!!! I give him props.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —
Would highly recommend to anyone to AVOID Mountain View Tire & Service!
Had a nail in my front tire and saw this place on my way to work. Figured I’d pull in to have it fixed. The quote was 25 dollars which is what I expected. After they took my keys to drive it into the shop the maintenance guy came back in saying they could not fix the tire because of where the nail was located. I found that strange since the nail was located in the inner side of the tire (typically if a nail is in the outside layer of the tire one may need to have the whole tire replaced, but that wasn’t the case with my tire). Nonetheless, they said I needed to get a new tire along with needing to replace the two back tires because of tear which would of come out to close to $ 300. I smiled and said I would return.
I went down the street to Discount Tire Center located on Redondo Ave. and Anaheim where they looked at the tire and said they could fix it because the nail was not located in an area that made the tire useless. They also looked at my two back tires and found no noticeable wear & tear that would of required purchasing a brand new set. They quickly fixed my tire by taking the one nail out for 25 dollars. Keep in mind that Mountain View Tire & Service said they could not do so and were happy to quote me for three brand new tires that I did not need.

AVOID AVOID AVOID. I took my car in for a routine oil change and when I left I thought I smelled oil. I figured it was just because of the change, did a few errands and went home. Moved my car later on and saw HUGE oil spots on my driveway (and I rent so I’ll probably have to pay for that). Called and they told me to come back in. Brought the car back and waited another hour, then the cashier came over and assured me everything was cleaned and what had happened was the gasket on the oil cap had been «dislodged». He was VERY condescending. I left. Went home. Didn’t use the car for a couple of days then again discovered huge oil spots. Checked my oil and HALF of it had leaked out. I went to Valvoline (they ROCK) and they took off the engine splash plate and showed me how much oil was all over it. They changed my oil again and remembered to put on the freaking cap.
The service manager at Mountain did refund my money for the oil change and pay to have my engine steam cleaned (as oil had gone everywhere, including all over my windshield — and BTW they didn’t even top off my washer fluid as I found out when I tried to get it off). But I have to say that a routine oil change ended up taking about 6 hours of my time over several days. Because their mechanics are too freaking lazy to put an oil cap back on. Or maybe they just thought they should screw with me because I’m a woman. Either way — NEVER had this problem before and highly recommend you NEVER EVER go to Mountain View in Long Beach for ANYTHING. Unless you’d like to have your car messed with and waste a week of your time fixing what they screwed up.
I’d give zero stars if I could.

I came in today for an oil change. Mountain View is my usual place for service. They were out of my regular brand of oil. So rather than give me your «up-​sell» at my regular price I have to come back later? He called me today Monday that to say they do have the oil and will take care of it at no charge. Now that IS personal service.

I was in a pinch as my tire had been punctured and I thought I needed new tires (I thought the tire life may be up anyway). I was afraid to ask if I did or not because I was afraid I would be taken advantage of. I don’t know anything about auto maintenance.
I came in and Kevin was very friendly and professional. I told him what was wrong and decided I had to ask about new tires just in case. Anyone could see that I was clueless. Kevin came back and told me that the tires were good and I had another 15−20k miles on them.
It was a breath of fresh air to experience this from an auto service shop. Thank you Kevin

Craig left a while ago and the new management has tried to quote me outrageous prices and when I call them on it they claim they misunderstood. I like and trust the guys in the garage but not the most senior front office guy.

I blew out my tire on Saturday. Sunday I went to this shop. I have a company car so only certain tires are contracted to be put on. They had a tire for my car but not one that they could put on. They were respectful of my time and ands recommendations of their competitors on the area to get me a tire! They even loaned me a pen to call from their lobby. First competitor didn’t answer. Second call they were rude and idiots. I stopped calling and said that I would rather wait for a tire and deal with how these folks treated me. They kept my busted up tire, ordered a new one (came in first thing next morning) and they changed and balanced my tire– calling me by noon to come back. Then I was in and out in 15 minutes. Great experience! Thank you!