Long Beach Physical Therapy

I don’t get the comment about «snarky» front desk staff. Been here 3 times over the years. Duane at the front desk is ALWAYS so friendly. Gail was my therapist and was so understanding and patient. I come here because they perform more effective therapies that other PTs do not. The in house treatments work, I get simple homework assignments, and I feel normal again very quickly.

I started attending physical therapy with Long Beach Physical Therapy after running out of talent and dislocating my elbow mountain biking in Big Bear. It’s the first really serious injury that I’ve had; and honestly, I was a bit skeptical of PT at first. I couldn’t help to feel that there was a bit of hocus pocus behind it all. However, after working with Mike and the staff at Long Beach Physical Therapy for the last four months, I am pleasantly humbled and back on my bike enjoying what I love again. To sum it up, I’m super grateful to the staff at Long Beach Physical Therapy and would recommend them to anyone who is committed to overcoming an injury. Lastly, whoever said the receptionist was «snarky» is trippin’. You ma’am, get one star for your review!

I had to go for a worker’s comp issue. This part of the process was the only noncomplicated portion of the whole process. My PT guy was Mike and he did a really good job. He gave me exercises at home that I could continue to do after discharge and was able to help me to adapt my normal workout routine. The only complaint I have is beyond their control as they are in a building near the airport and if you are needing to get in right at 0700 for a session you have to wait for one of the building employees to use their pass to get in – if you prefer later in the day don’t worry about it.

Great place, great staff. Gail and Chris in particular are very skilled and helpful. The atmosphere is friendly and positive. Duane at the front desk is very helpful, and there is virtually no wait time. Once you figure out where it is the first time, its easier to get to then other locations located in medical centers or hospitals saving you a lot of time in the long run.

My first visit was today. I am so glad that my RA doctor referred me. The staff is very friendly and helpful. Duane helped set up an appointment and was very knowledgeable and precise regarding my insurance. Will, my PT, was very informative and encouraging. Chris also helped with an exercise and electric stimulation and heat therapy to my neck. Even though my condition is something I will have to live with, I left their office with a sense of relief and a drive to feel better.
My husband, who is also a patient there, is a fan also. He was in a car accident and messed up his shoulder. In a few visits, he has felt an improvement in the mobility of his shoulder.

Wilfred Diaz M.P.T is amazing! I went in because I started experiencing knee problems from running. After a thorough physical evaluation and in depth questions about the kind of pain and the location, Wil showed me numerous exercises that would help strengthen certain muscle groups, and had me practice them there to make sure I’d get them right. I was there for over an hour and none of my questions were left unanswered. If you ever have any musculoskeletal discomfort or concerns, Wilfred Diaz is your man!

Front desk staff is snarky as hell. On the phone, in person, just snarky and rude. I sign in, and am acknowledged, not greeted, by the 2 people sitting at the desk. I give them my paperwork, sign the forms, and wait my turn.
Some other woman walks in, they berate her in the waiting room for literally 10 minutes about being 3 minutes late. This, all the while I’ve been sitting here 25 minutes PAST my appointment time that I was early for so they could process my paperwork. They make the old lady go back to her car to look for the Rx that her doctor wrote (and faxed them.)
While she’s down in the car, the two employees are talking shit about the woman who just went down to the car. Then they proceed to talk shit about people that call on the phone, patients that call to make and cancel appointments, all while I’m sitting there 4 feet away directly adjacent to their reception desk.
Once I actually got INTO the physical therapy part, it was ok. Gail, the actual Physical Therapist was very nice, knowledgeable and good at what she did. She met me, did a quick evaluation, wrote out some exercises and stretches for me to do, then she went away, and a assistant or intern or something told me which exercises to do while she chatted with her coworkers. Gail checked in periodically to see if things were working or not working, making adjustments as necessary.
The front desk staff was rude to the point of warranting this 2 star review and almost to the point of throwing things. The other employees, I’m not sure if they’re like student interns or what, they were all friendly enough, but not exactly attentive.
I’m scheduled to go back next week, so we’ll see if this is standard operating procedure for them.