Jo-Ann Fabric and Craft

I started out with (thinking her name is Maureen) at the check out counter. She was very kind and was genuinely happy to be there. When I asked about using a teacher discount, she directed me to Sandy. Sandy could not have been more rude to me. I had an ID and School ID for verification on receiving the discount card. She asked for a CTA card, but I’m not a public teacher, but a private, that do not issue that card. Because my teacher card did not specifically state my position she continued to grill me about what I did and said I could be anyone… anything but a teacher. She reluctantly gave me the card but not without attitude. I even offered to show her my pay stub which she refused. I never left a JoAnns more annoyed and insulted. I’m reluctant to go back to this location just because the attitude and rudeness of one person.

The store is buzy at times, you can never find anyone for help. and the 1 lady I found had no teeth so I couldn’t understand her!

I don’t know why people keep referring to age of the staff. It doesn’t matter they are all rude and unhelpful. I am a quilter and unless I have a coupon and know they have what I want I don’t go there. The manager is the worst. I can’t even credit it to long day because I always go first thing in morning.

I really enjoy this place. The staff is knowlegable and friendly and they go out of their way to mention any applicable coupons. Our cashier helped save us over $ 60 between us by helping us find additional coupons that we could apply.

Great place to go if you want to be ignored.
I only came here because their website said they had a particular craft supply in stock. As soon as I walked in I knew this trip would be a waste of my time, but I tried to make the best of it anyway.
Besides the fabric clerk, I saw 2 employees who were busily stocking Christmas promotions. One of them (an older lady) passed me by several times and could not be bothered with questions. The other (a younger employee) guided me to a small corner with embellishments and pre-​made floral trims. Clearly not what their website offered for sale, but that isn’t the employees fault. I ended up going to Michael’s.

I will warn, this is a smaller location. For how small the location is they have quite a selection but if you’re looking for something hard to find go to a larger location. I haven’t had an issue finding stuff that I needed. If they didn’t have what I was looking for they were quickly able to tell me which location was the closest that had what I was looking for in stock.

Although they did not have everything I was looking for, the customer service I received from Libby (the cashier) was beyond helpful. She directed me to a nearby store I could find what I was looking for and showed me where I could find extra coupons. Saved me a few dollars. I think she went above and beyond to assist me.

I just shopped today Sept 21^st, and spent over $ 100 at Joann’s on Palo Verde, Long Beach at 4:30pm My experience with the fabric cutter was excellent. She was coureous and helpful and very friendly However when I went to check out the lady that checked me out, which I heard the other gal call her the manager, was not only unfriendly but she had a sourpuss on her face. I tried 2 to 3 times to engage her in friendly conversation with questions, but she just looked at me and gave one word answers with not even a smile. I have had her wait on me before and she has treated me in the same manner. So I know it was not because she was having a bad day. I did not even get a thank you out of her till I said THAN? K YOU as I went to leave and then she said oh yeah, Thank you… VERY POOR customer service. I will NOT return to this Joann, s again. I have had it with her. I’ll drive farther to the larger Joanns in Buena Park where the staff is friendly and helpful. ITs a shame that certain employee’s can ruin it for a store’s shoppers… Very dissatisfied with Service…

There aren’t enough people who come here to review Jo-​Ann and leave a positive review, to be honest. I frequent this location 5 – 8 times a month and out of all the locations, I haven’t had a distasteful experience shopping here.
YES, most Jo-​Ann employees don’t know anything. They are not trained to know anything and everything about sewing and crafting. They are only retail. This is universal across all Jo-​Ann branches, and if you come into a craft store or Jo-​Ann expecting otherwise you’re gonna have a bad time. If you really want employees that know their stuff, look for the older employees — they are more abrasive than the younger employees but ultimately are able to advise you on serious sewing questions.
The great thing about this location is that, compared to other branches, there is always at least one employee working that fits the criteria stated above. I’ve always been able to get help/​advice whether it’s on what type of interfacing I should buy for my special knit fabric, what patterns I can splice to achieve XYZ design, or how to make something fit me better.
Also, check your coupons! While the person at the cash register has the ultimately final decision on what they’ll apply your discount to, there is fine print on the coupon that tells you what products it won’t work for. (It doesn’t work for patterns!)

Terrible selection, small store and difficult to find. Once you go in there don’t bother asking any questions because the people who work there DONT KNOW ANYTHING!
Quite ridiculous actually. After about the fourth question I gave up. The cherry on top was really my final question… «Can you please print a second copy of my receipt?» (I was buying things for a organization and I needed two copies of the receipt to be reimbursed.
The answer? «Oh no we can’t do that. The machine doesn’t do that»… WHAT?! I’ve worked with plenty of basics cash registers that can do that. Sigh. I just left. It was like talking to a wall. I won’t be back. Ever.

This JoAnns is slowly improving. In years past, I couldn’t stand the customer service and they have very little stock. Now they’ve hired some younger girls to work there. The older women are more knowledgable, but honestly they tend to be rude and impatient. The younger girls are sweet, but really don’t know much. The fabric stock has also increased in the last few years. Much better selection!

I’m only giving one star because I had to. I got a 20%coupon for whole purchase (sale or not). Went to buy film for instamax camera and they had just posted a hand written sign (wasn’t there a couple days ago) that we can’t use any coupons on film. Coupon doesn’t really do me much good. :(

This used to be my go-​to place for all crafts, mainly because it was close to where I was currently living, and it was next to the Anytime Fitness gym, which I was a member of.
It is a little outdated, but it still has a good amount of stuff. I’m more into papercrafting, so I got a lot of my Fiskars from here (and normally using 40% off coupons whenever I could). And, whenever it was one of those Black Friday awesome deals, I was able to get things 50% or 60% off with coupons. Half of the store is fabric, while ¹⁄₅^th of the store has small gifts/​home accents. Around ¼ of the store is papercrafts (paper punches, stickers, paper, envelopes, papercutting machines, papercutting dyes, etc.), and the remaining quarter is paint/​oils/​canvas/​clays.
Service has always been pretty good. And, prices are reasonable. The place is pretty clean.
Whenever I’m in the area, I take a peek inside. :)

Well I’ve been coming here for over 25 years. I’ve never really had a problem. The customer service was terrible today. I went in to buy an expensive item for 49.99. Trust me today that’s expensive for me to buy an item that is for pleasure not necessity. The lady that helped me questioned me on what I gave her. Which was a card to buy a Bluetooth adapter to my Cricut machine. Apparently she didn’t know that higher priced items were locked up in the cage. She looked it up found the item walked back and I gave her a hundred dollar bill. She then proceeded to tell me before looking in her cash drawer that they were not going to have change for a hundred dollar bill and that most of their customers pay with credit card or a debit card. Excuse me??? If your customer is paying in cash you try to find change before you even say anything. I think these women are bored housewives who have nothing else better to do but be grumpy and look for the negative in everything. Maybe they should find some young energetic college kids who know how to treat people respectfully… I felt as though this lady could give a rats ass if I bought anything or not.

The store is so old. And today only two people at the check out. It took me about 30mins to wait on the line for cashier. Don’t never wanna come here again.

The store itself has a small selection of things to buy. It’s convenient to go to if you don’t feel like driving to a farther store. The staff for the most part is very polite. The person attending me at the cutting station didn’t wrap any of my ribbons up. She just handed me the ball of ribbons, and I bought 5 different kinds. I’ve been to much better locations. If you can go to another store, then go to them. I don’t recommend this one.

Connie is awesome! Helped me saved some money by telling me I can pull up online coupons right there! And they had the fabric dye I was looking for.

The ladies working here are super helpful! I have no idea what I’m doing and they are willing to help you shop, give you tips, and make the job seem much easier! Thank you ladies for helping me with my project!

I was on the hunt for the supplies needed to dye disc golf discs and by looking online, I saw that Jo-Ann’s carries a particular dye (known as Poly iDye) that I needed. So being this is the nearest Jo-Ann’s, I stopped in to get it and a new Exacto Knife.
I stop one worker and asked where I could find the dye and knife and the woman cuts me off to tell me she’s off the clock and that I need to ask another worker…
I find another worker who clearly never heard of this dye (even if their website states they sell it) and informed me they don’t carry Exacto Knives. Seriously? A craft store that doesn’t sell Exacto Knives???
Skip coming to this Jo-​Anns and go to either the Lakewood location or the big-​daddy Jo-​Ann in Buena Park. This location lacks stock and the help from the workers is desirable.

I’m from out of town and needed to get my sewing fix on over Labor Day weekend (the fact that I had a 50% off all notions coupon burning a hole through my pocket didn’t help). I have a big list of things that are on my «want» list, so when there’s a good coupon, I’m here. Even if that means having to check baggage to get it all home!
This is by far the smallest Jo-Ann’s store I have ever seen. Seriously. It’s small. I almost missed it and had to circle back to get into the little strip mall. However, I was very impressed with the sewing section. I was able to find all but one of the must-​have items on my list that day. The fabric selection was stellar — a huge surprise given the size of this store. I would say that while they don’t have as much as my local Jo-Ann’s, they definitely packed a very good stock of fabrics into this place.
I came in on Sunday over Labor Day weekend. There were 4 people (that I could see) working here and the place was essentially a ghost town. I got great service at the cutting counter (as there was no one else there). The line to check out was kind of long and slow with just one person and a second employee showed up after about 5 minutes to get the line moving. Overall, I was happy with this location.
Parking here was also super easy. That’s definitely something to love.

This place lacks in the customer service department.
The shelves aren’t really stocked, or neat, so all things combined makes finding what you want, difficult.
I only recommend coming here if you really know exactly what you want, and where to get it.

This location is small compared to the one in Cypress, but it’s never crowded either. It’s pretty organized and their staff ranges from college students to grandmothers. I signed up for their mailing list to get coupons and sales. It’s worth it!
There is a fabric section called Modern Essentials, which has a lot of vintage-​inspired prints — bold yet warm colors like mustard, olive, seafoam. Patterns like geometric floral, stripes, circles, funky squares. Great for curtains, upholstery for furniture, purses, but not really for clothing (canvas is too thick!).
I also come here for yarn, they have a better quality selection than Michael’s, especially soft spins for infants.